U-Haul of Richmond

U-Haul of Richmond

Share |

Address

1017 23rd St
Richmond, CA 94804

(510) 234-4544

Driving directions

Details

Standard Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Features  

  • Free towing inspection
  • Propane pay at pump
  • 24 hour dropoff

View Rentals

Moving Truck Rental in Richmond, CA at U-Haul of Richmond

Moving to or from Richmond, CA, 94804? Get FREE truck rental rate quotes at U-Haul of Richmond. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Richmond, CA will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul of Richmond

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Richmond, CA.

Cargo vans and pickup truck rentals in Richmond, CA

U-Haul cargo van rentals and pickup trucks in Richmond, CA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Richmond, CA, 94804. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Richmond, CA, reserve a van for your moving needs from U-Haul of Richmond!

$19.95 Pickup truck and cargo van rentals

Features

  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

MARK P. on 12/20/2014
Rating: 3 out of 5 stars

Prompt, friendly service!

Sydney W. on 12/19/2014
Rating: 5 out of 5 stars

I'll be back! For doing business with this location. Many thanks.

JUSTIN O. on 12/16/2014
Rating: 1 out of 5 stars

I rented a utility dolly, however when we got to the apartment to move, the dolly was not in the van. I called and had them put a note on the account saying that we would not be charged. when I received the receipt by email the next day, we had been charged. When I called, the customer representative in Richmond said that they could not help me but they could transfer me to a customer service representative. I was transferred, the call was dropped halfway through my second explanation of the incident. I was not called back. I had to call back a second time, be transferred again, then in total, I had explained the situation 4 times. After all that, I was told that the claim had been filed and it would take several days to get the charge back. I do not see why 1) we were charged in the first place and 2) why the very first representative could not simply charge back the seven dollars. I feel like U-haul has 4 people doing the job of 1, and that this type of customer service where you make me explain it 4 times and then don't immediately give me the money back is designed to frustrate the customer into not caring enough about the $7. Well, I stuck with it, despite it being a waste of time for me AND your employees. And now I have to wait and see if the money actually comes back. If not, and I have to call and explain this again, I will be outrageously angry. Please do not frustrate me with another explanation of your policies. A simple apology, and a WRITTEN guarantee that the money will be returned to me will do, as I requested that and never received that this morning. Better yet, just give me the money and send me a new receipt. Thank you.

ANTHONY L. on 12/16/2014
Rating: 5 out of 5 stars

Love the staff there very respectful an I was in and out with no problems 5 star store keep up the good work

ROBERT Y. on 12/16/2014
Rating: 4 out of 5 stars

Was disappointed that the closer Berkeley branch of U-Haul did not have the size truck that was required for the move. The Richmond branch staff was polite and professional. But the furniture dolly I had reserved was not available and added to the time required for the move.

Sydney W. on 12/16/2014
Rating: 5 out of 5 stars

I'm very pleased with 2 gentlemen of your, Anthony and Richard. Best in personal services and products knowledge. Suggesting to take some actions before you loose these 2 valuable employees of your.

CLAUDEETA I. on 12/16/2014
Rating: 4 out of 5 stars

This is a very popular location. Oftentimes the wait time can be very long! Perhaps during peak times more employees can be hired to cover the over flow of people!

EDGARDO P. on 12/9/2014
Rating: 1 out of 5 stars

U-Haul Richmond charge me $17.50 equivalent to 6 gallons of gas for 19 miles travel which is about 3 miles per gallon of fuel consumption. What kind of Truck is that? Drinking gas fuel.

Sabrena H. on 12/9/2014
Rating: 5 out of 5 stars

I cannot think of anything that needs improvement.

ALEXIS J. on 12/8/2014
Rating: 1 out of 5 stars

Three Uhaul employees were standing outside just looking at us and our truck while my boyfriend and I inspected the vehicle. The vehicle had cigarette butts in the bed and the cabin was cluttered. During our inspection, they allowed five strangers stand to the side asking us repeatedly if we needed help moving. In the fluster, we almost left the property without noticing that the side mirror was broken.

ESTHER P. on 12/8/2014
Rating: 3 out of 5 stars

You're refund policy is terrible. I've been waiting since 11/28/14 for my money to show up in my account and as of 12/8/14 it's not there. I was deducted $155 which should be refunded. I've your the location and your customer service and they said it takes10 business days. I think this is ridiculous and unfair to your customers. Esther Polk

LENEISHIA H. on 12/5/2014
Rating: 1 out of 5 stars

You guys can make sure that when you authorize the okay to drop a truck off at you guys 24 hour drop off that you actually type it in your records and that you take the correct procedures to get the truck .. You guys had me drop the truck off at your 24hour place then called me several days later saying can I return the truck straight foolishness then you guys charged me without notice. In the end all my money was put back but it's just the fact you guys didn't take the proper steps &falsely accused me off stealing a truck that I dropped off 5-10 minutes prior to drop off time

Barbara Y. on 12/2/2014
Rating: 4 out of 5 stars

Very prompt and polite service. I appreciated being able to use my debit card.

WAYNE G. on 12/2/2014
Rating: 3 out of 5 stars

I had been told that I would get 50 free miles because you did not have truck at the location that I initially rented from and I had to go to this location. I told the guy that checked me out that I had the 50 free miles. When I returned the truck that evening the woman that checked me back in said that there was no record of it and she would not give me the agreed upon 50 free miles. I was delayed for 45 minutes trying to get this resolved with no satisfaction. I had to call the following day to customer service and they said they would check into it. Finally a few days later, I received a call from you a woman and she said that you would credit my account for the 50 free miles. I asked for a confirmation email and I still have not received anything 2 days later. This experience was awful and makes me very upset.

WILLIAM L. on 12/2/2014
Rating: 5 out of 5 stars

Mileage limitation is why I'll not rent from you again. I've no control over detours, missed turns and there is not a gps. My worst renting experience. There has got to be a better firm to rent from than yours. Bill

RICARDO C. on 11/29/2014
Rating: 2 out of 5 stars

Store opens at 7am but the employees didn't open until 7:15. Unprofessional. It shouldn't matter which city you work in. A business should run efficiently regardless.

david t. on 11/28/2014
Rating: 5 out of 5 stars

Staff very good.

Kelly M. on 11/25/2014
Rating: 3 out of 5 stars

Need to get both computers working for your employees. One was not working properly.

SAMUEL K. on 11/22/2014
Rating: 1 out of 5 stars

Very poorly managed; understaffed; disorganized and crowded lot; forklift crashed into customer's car before my very eyes; manager literally told me he was doing me a favor by renting me equipment. I had u boxes shipped from Minneapolis and I don't understand why they were sent to this location of all places in the east bay. I was planning to store some items for the remainder of my 30 day rental period upon arrival but after seeing the storage and management conditions I felt it was unwise to do so. Basically this was your everyday bad uhaul experience. Most of the things that could have gone wrong did (did I mention I waited at the office for an hour and a half while the computer system was down?). Don't know what more to say; pretty sure you know that uhaul operates some terribly managed locations and this is definitely one of them. The bright side is some of the regular staff are hard working, courteous and helpful. I felt bad watching them have to deal with so many issues without clear guidance, policies, or management that would make their lives and the lives of their customers less stressful.

ADAM A. on 11/20/2014
Rating: 5 out of 5 stars

Everyone and everything was great, thanks!

JONAS J. on 11/19/2014
Rating: 5 out of 5 stars

I can't think of anything to improve. It was perfect. The staff were so knowledgeable, friendly, and helpful. Thanks!

Parabar W. on 11/16/2014
Rating: 3 out of 5 stars

At 9:00 am on Saturday, there was a line out the door, only one attendant, and service was very slow. I had reserved a dozen furniture pads in advance; none were available when I arrived on time to pick up the truck. NOT acceptable!

david t. on 11/15/2014
Rating: 5 out of 5 stars

Great staff at the richmond,ca. Center.

Sydney W. on 11/11/2014
Rating: 5 out of 5 stars

I'm very pleased with the staffs at this location. Highly recommended. Thank you.

PARABAR W. on 11/6/2014
Rating: 3 out of 5 stars

Office was cramped and not arranged for best efficiency. Staff could hardly move behind counter between registers. Parking lot was crowded, hard to enter or move to check truck in. Staff were helpful, but deserve better facility.