U-Haul of Richmond

U-Haul of Richmond

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Address

1017 23rd St
Richmond, CA 94804

(510) 234-4544

Driving directions

Details

Standard Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Features  

  • Free towing inspection
  • Propane pay at pump
  • 24 hour dropoff

View Rentals

Moving Truck Rental in Richmond, CA at U-Haul of Richmond

Moving to or from Richmond, CA, 94804? Get FREE truck rental rate quotes at U-Haul of Richmond. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Richmond, CA will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul of Richmond

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Richmond, CA.

Cargo vans and pickup truck rentals in Richmond, CA

U-Haul cargo van rentals and pickup trucks in Richmond, CA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Richmond, CA, 94804. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Richmond, CA, reserve a van for your moving needs from U-Haul of Richmond!

$19.95 Pickup truck and cargo van rentals

Features

  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

Dave G. on 9/14/2014
Rating: 1 out of 5 stars

We had to wait 2 hours for them to fix a light and we were not compensated at all. I will never return to this location and I have already told everyone I know to never come to this location. When I called in to complain to a manager, I was told the manager would call me back once they came in later that day. I never received a call back. Rather than continue to pursue a response from someone, I will take my business elsewhere. The lack of customer service at this location is not worth the headache.

gabrielle g. on 9/12/2014
Rating: 5 out of 5 stars

This is the second time I used this location and the staff there is AMAZING! They remembered me from a year ago and their customer services skills are impeccable. They know how to chat up a customer and make the "moving experience" less dreadful. Cheers to them!

Bomani G. on 9/10/2014
Rating: 5 out of 5 stars

I see nothing wrong at all. Keep up the good job

PAUL K. on 9/8/2014
Rating: 3 out of 5 stars

I dropped off the truck after hours, and put keys in drop box. Got a call this morning from some idiot asking me where keys were. Should probably check things out before calling and bothering me at work, because I betcha $5 it was the other person who dropped off the truck who forgot to leave keys.

TOR H. on 9/8/2014
Rating: 1 out of 5 stars

more vans in Berkeley

Linda P. on 9/5/2014
Rating: 3 out of 5 stars

Service was efficient and met expectations. Van was dirty on the outside, but hey--we were moving furniture, not going to the prom! Clean on the inside, though.

VARANICE W. on 9/4/2014
Rating: 5 out of 5 stars

Everything was great.

Richard M. on 9/3/2014
Rating: 5 out of 5 stars

My general comment is that the staff were just excellent. I wish I could remember their names so I could single them out. They were unfailingly polite and helpful. Mostly just really friendly. My best experience at a U-Haul by far. (And I've been to a lot of U-Hauls.)

RODNEY M. on 9/3/2014
Rating: 1 out of 5 stars

My reservation was not honored. They sent me to another store with a new reservation and that store also refused to honor my reservation, so I was sent back to the Richmond store where they eventually took care of me after I called U-Haul direct.

BANISH E. on 9/2/2014
Rating: 1 out of 5 stars

I made a reservation for emeryvile I got there they had no trucks the lady told me I should have made a reservation earlier yet when I made my reservation the computer said I was good. They than sent me to Richmond to a farther away location to pick up a truck the truck we had kept cutting off shaking wouldn't break well needed a wheel align ment and slowed down our overall trip when I tried to drop it off at a closer location to me so I wouldn't have to drive the broken unsafe uhaul I was told I couldn't and would be charged about 300$. There was no sense of customer service no discount offers nothing to compensate for having a broken truck that I had to drive nor for my reservation not being kept nor for my travels to Richmond when I clearly was supposed to pick up in emeryvile. Someone should be crediting me for this horrible experience.

ROBERT P. on 9/1/2014
Rating: 5 out of 5 stars

Excellent and courteous service.

Michelle M. on 8/31/2014
Rating: 5 out of 5 stars

The staff was friendly, knowledgeable and courtesy. Made the experience smooth and pleasant. Thank you!

jamie l. on 8/31/2014
Rating: 3 out of 5 stars

The man at the uhaul was not on the same page as the lady who took the order so there was a mix up about the credit card.

Ariane W. on 8/25/2014
Rating: 4 out of 5 stars

The customer service rep's were very friendly, willing to help and courteous. They were also very slow, which I've experienced before at this location. It took approx. 18-25 minutes per customer who came up to the counter, unless they were there for propane. I much prefer this location to Oakland (which is the next-closest to me), but the rep's in Oakland have gotten me in & out in 10 minutes or less every time.

Humberto O. on 8/21/2014
Rating: 5 out of 5 stars

Nothing. Great location, great prices and outstanding customer service. I was very impressed.

RONALD C. on 8/19/2014
Rating: 5 out of 5 stars

Customer service was great. I misplaced my keys and dropped off the truck. The staff went back over 3 times to check the truck for my keys. It turned out one of my workers accidentally took the keys. This place is great and the staff are very professional and helpful.

ESMERALDA P. on 8/19/2014
Rating: 5 out of 5 stars

The customer service was awesome!

DELORIS C. on 8/18/2014
Rating: 5 out of 5 stars

The folks in Richmond were excellent. Wish I could say the same about UHaul overall. First, about 10 days ago I made a reservation with Uhaul to pick up a truck in San Rafael. UHaul LOST my reservation, so I had to travel 25 minutes each way to Richmond to pick up the truck. Second, the one plus was that the San Rafael office is colossally SLOW. You usually have to wait for service (people just disappear) and THEN it takes them 15 minutes to do the paperwork Richmond did in about 3 minutes. UHaul's screw up on my reservation left me strapped for time and cost me more gas. Wish there was a competitor in Marin. If there were, I'd never use UHaul again. Dolores Cordell, Esq. 415-289-0800

Jorge Z. on 8/18/2014
Rating: 1 out of 5 stars

It took an hour to return a truck. We picked it up at 7:00 am - had it back by 10:10 am and it took until 11:00 to get out of there. Ridiculous! Everyone moves at snail speed, there is no organization as to who does what and one person behind the counter - NEVER AGAIN!!!

Pedro U. on 8/15/2014
Rating: 3 out of 5 stars

Treating better your customers... Answering doubts carefully and explaining conditions better

Adam S. on 8/13/2014
Rating: 1 out of 5 stars

You charged me fraudulently for $260! Even the invoice you sent after you took my money did not add up mathematically. This was a second and unexpected charge on my debit card. No one will speak to me about this matter, I left an urgent message for the manager and no one has called me back. Now I don't trust Uhaul with my credit/debit card if you can just go and take my money. Will never use Uhaul again. As for the staff and equipment, that was all fine, my only problem is with the manager.

Francisco B. on 8/12/2014
Rating: 2 out of 5 stars

The team was friendly, but they did our contract 3-4 times due to some mistakes.

WILLIAM s. on 8/11/2014
Rating: 1 out of 5 stars

New store manager his service is really bad

LESLIE D. on 8/6/2014
Rating: 3 out of 5 stars

Have a better reservation system. I ordered a 26 ft truck. When I git to the El Sobrante facility, they didn't have my truck. I finally got one but not from U-haul. Then when I picked up the trailer it w as full of oil. Except for the people that work at the 23 rd st. Facility I had a horrible experience. They were very nice and helpful.

Paul J. on 8/5/2014
Rating: 4 out of 5 stars

This location is much better that the Berkeley (San Pablo Ave. near University Ave.) location. The lines are still slow, but they're a cakewalk compared to the other location. One thing that would make the experience more pleasant for everyone is if you had dedicated cashiers and dedicated vehicle representatives that dealt solely with taking customers to their rentals. As it is, once the paperwork is completed the cashier has to go out to the lot with the customers, making the wait time in line longer than is necessary.