U-Haul Moving & Storage at Lombardy

U-Haul Moving & Storage at Lombardy

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Address

900 N Lombardy
Richmond, VA 23220

(804) 358-4978

(N Of Broad St Corner Of Broad St And Lombardy St / Behind Lowes)
Driving directions

Details

Standard Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Storage access

  • Mon-Sun: 24 hours

Features  

  • Free towing inspection
  • Propane pay at pump
  • 24 hour dropoff

View Rentals

Moving Truck Rental in Richmond, VA at U-Haul Moving & Storage at Lombardy

Moving to or from Richmond, VA, 23220? Get FREE truck rental rate quotes at U-Haul Moving & Storage at Lombardy. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Richmond, VA will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage at Lombardy

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Richmond, VA.

Cargo vans and pickup truck rentals in Richmond, VA

U-Haul cargo van rentals and pickup trucks in Richmond, VA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Richmond, VA, 23220. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Richmond, VA, reserve a van for your moving needs from U-Haul Moving & Storage at Lombardy!

$19.95 Pickup truck and cargo van rentals

Features

  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

NINA C. on 7/3/2015
Rating: 4 out of 5 stars

The brake light was out

LATOSHA D. on 7/2/2015
Rating: 3 out of 5 stars

n/a

MICHAEL S. on 7/2/2015
Rating: 1 out of 5 stars

The truck I reserved wasn't available, I had to go to another store south of town. That store didn't have everything I requested and found no need to help me either. If it were not or the people in PA, I would not be using U Haul again. Service is all that separates you.

Rhea B. on 7/1/2015
Rating: 5 out of 5 stars

Fast, easy and friendly service! Great!

Byron J. on 7/1/2015
Rating: 1 out of 5 stars

On Monday I started calling the Lombardy location at 1pm to rent a trailer for that afternoon. I went into the electronic holding pattern, waited 10 minutes with no answer. I the called the West Broad Street location with the same results. I called both locations continually until 2:10pm when I gave up. There was definitely something wrong with either the system or the employees causing this poor performance. I tried again after 5pm again to no avail. The I called the 800 number and made the reservation for the next day. This type of response needs further internal investigation or the business is in trouble.

GLENN H. on 6/30/2015
Rating: 4 out of 5 stars

No comment

BRIAN B. on 6/30/2015
Rating: 4 out of 5 stars

The gentleman that hooked up my trailer was fantastic and thorough.

Craig E. on 6/29/2015
Rating: 4 out of 5 stars

Quick and easy....no hassles or surprises!

Michael H. on 6/29/2015
Rating: 2 out of 5 stars

There was a fine long and slow moving line and only had 2 people working there.

Michael B. on 6/29/2015
Rating: 4 out of 5 stars

Add more people at the service counter during busy periods. I was in line for 30 minutes to speak to the agent and get my truck.

ANTHONY D. on 6/29/2015
Rating: 5 out of 5 stars

Great experience renting from this location. Rented a truck a year ago and it went well, so I came back for a truck for my move this year. Thanks!

MERRY U. on 6/28/2015
Rating: 4 out of 5 stars

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NANCY V. on 6/28/2015
Rating: 5 out of 5 stars

Everyone that helped when picking up and dropping off were amazing! They both need raises! I was having one of the worse days with planning moving and they made my day so much better. I think it was Shawn and Mary that helped but I am not completely sure! You all need more people like them working at Uhaul!

LISA M. on 6/27/2015
Rating: 5 out of 5 stars

Excellent service!

Amanda G. on 6/26/2015
Rating: 2 out of 5 stars

When I reserved my van that I was renting for a move I also ordered some mattress covers that I had to be picked up at the store. I placed my order with both the cover and rental reservation and only got one email confirmation with a "master order number". Then after standing in line for over 30 minutes waiting for the one employee to help me I was told that there was nothing in the system about my mattress cover. I don't know if it was a computer error, but nothing in the system was showing the fact that I had ordered a mattress cover to be picked up at the store even though my card was charged and on my confirmation email it said something about how I had moving supplies to be picked up at the location. The employee reluctantly "allowed" me to "take" a mattress cover that I had ordered, but it really shouldn't have come to that. I didn't need the employee to offer me a favor, I needed uhaul to have my order in the system. Since it was near the end of the day there were a lot of people renting trucks and vans, all of whom has reserved them online prior to the day we were all there. And yet, even with uhaul knowing there would be several reservations that night, they only had two people working. One was in the office handling orders and the other was in charge of getting the vehicles. This was the first time I had to rent from uhaul, and it will likely be my last. After waiting in line just to check in and fight to get my mattress cover that I had already paid for, I then had to wait even longer for the person in charge of getting the vehicles to even acknowledge that I was waiting for my van. After and hour of being at uhaul, I finally was able to inspect the van with the employee who then just left me with the van without asking if I had any questions or how to drop off my key after hours, ect. It seems as if basic customer service would have at least extended an offer to show me where the windshield wipers were since it was about to storm. Since I rented the van near the end of the day, when I returned the van it took me a while to figure out where the after-hours drop off even was since I barely got two words out of the guy who inspected the van with me. Uhaul needs to sincerely work on their customer service. Speaking from experience in various industries, I was very frustrated with the lack of information given to me especially since it was my first time renting a vehicle and I didn't even know what to ask. I'm not asking for anyone to hold my hand, but just a simple reminder of where to drop the key off and/or a tip on how to help drive the vehicle would have been appreciated. Also, the order system needs to be adjusted so in the future, customers that order physical items to be picked up in store with a rental reservation can actually pick those items up.

JOHNNY D. on 6/26/2015
Rating: 5 out of 5 stars

Have more employees like Dawn Reese. Her customer service is incredible.

SKYLER D. on 6/25/2015
Rating: 5 out of 5 stars

Everything went well. I actually was late in both picking up the truck and late when I returned it, but all of the staff I dealt with were polite and helpful.

MOLLIE D. on 6/23/2015
Rating: 2 out of 5 stars

Messed up my original reservation by trying to give a smaller vehicle than I had reserved days before my move. They did little top help me get the truck when I needed it trying to have me wait 2 hours and drive a couple miles away to pick up the truck. They just seemed frustrated with my refusal to accept a smaller vehicle that wouldn't work or waiting hours. I was then also charged for 4 additional miles that I told them at the start was already above what my reservation sheet said. I was offered no incentives or reasons to ever recommend or use this locations again. Try some customer service for the next person.

RICARDO D. on 6/22/2015
Rating: 5 out of 5 stars

The attendant Afaf Amoury was friendly and exceedingly helpful. She made the rental operation a very pleasant experience!

WAYNE J. on 6/22/2015
Rating: 5 out of 5 stars

Provide record of address to and from in the move.

ANNE G. on 6/22/2015
Rating: 5 out of 5 stars

Again, I was able to drop of the trailer quickly, to a friendly attendant. Thank you.

MEGAN V. on 6/21/2015
Rating: 1 out of 5 stars

Warn customers about the hazards of mouse infestation. Warn customers not to store upholstered items including antiques due to the possibility that it might be destroyed by a colony of mice living in it. I had my belongings in a storage unit for 6 months, and within the last three months many of my things were destroyed by a mouse explosion!

RYAN C. on 6/20/2015
Rating: 1 out of 5 stars

Reservation wrong, customer service poor at pick up and drop off, very inconvenient, would not recommend to anyone ever!

Catherine V. on 6/16/2015
Rating: 5 out of 5 stars

Everything was as expected. Had tried to rent at RVA boulevard location, customer service was non-existent there. Will never go anywhere else for my rental needs.

RUTH C. on 6/15/2015
Rating: 5 out of 5 stars

The truck's A/C never worked and the temperatures were in the high-90's; it was very, very uncomfortable driving around Richmond under those conditions. :(