U-Haul at West Broad

U-Haul at West Broad

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Address

4511 W Broad St
Richmond, VA 23230

(804) 355-1708

(@ Westmoreland St Across From Richmond Ford)
Driving directions

Details

Standard Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Features  

  • Free towing inspection
  • Propane pay at pump
  • 24 hour dropoff

View Rentals

Moving Truck Rental in Richmond, VA at U-Haul at West Broad

Moving to or from Richmond, VA, 23230? Get FREE truck rental rate quotes at U-Haul at West Broad. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Richmond, VA will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul at West Broad

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Richmond, VA.

Cargo vans and pickup truck rentals in Richmond, VA

U-Haul cargo van rentals and pickup trucks in Richmond, VA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Richmond, VA, 23230. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Richmond, VA, reserve a van for your moving needs from U-Haul at West Broad!

$19.95 Pickup truck and cargo van rentals

Features

  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

JOHN Y. on 3/25/2015
Rating: 3 out of 5 stars

25 March 2015 This location was very convenient and "Sherrod" was friendly. But I am not certain of his understanding of the administrative process of the contract. On arrival, I was told that all was necessary was to leave the key. Since I wanted to discuss the trip with the manager, however, I enquired and learned that she/he was out of the office "momentarily". After 40 minutes waiting, I learned that "Mary" was on vacation and that the site was being tended by the regional manager, Mr. O'Neil. I wanted to speak with them to describe the vehicle condition and ensure that not only was it to be fixed but to ensure it was not released to another customer beforehand. There was no mechanism for the customer to "write a gripe" for the maintenance or local team of mechanics. Finally Sherrod was able to contact Mr. O'Neil by telephone and Mr. O'Neil told me that he was in western VA. I then discussed the condition of the vehicle and inquired how I would obtain the refund on unused U-Haul packing mat'ls. This then revealed that in fact, a more elaborate turn-in process was necessary including my materials purchase receipt. Fortu-nately I had them in my possession and Sherrod took that step. Last night in checking my credit card account, it appears that Sherrod in fact, charged me again for the materials instead of processing a refund against my card. Consequently, I now have another administrative U-Haul issue to correct. Because of the condition of the vehicle provided to me, I requested of Mr. O'Neil a credit for 281 miles in excess of that estimated for the trip to which he agreed. I am monitoring my credit card account for that adjustment. Vehicle check-in ultimately took 1 hour. In SAN, I accepted the vehicle at 1104 PDT but the computer attempted to bill me an extra day when the computer recognized a check in time in RIC between 1100 and 1200 EDT. Sherrod dropped this charge but I bring to your attention the 3 hour time zone change coast to coast and in fact at the RIC Broad Street location at 100 EDT, it was only 0800 in SAN, 3 hrs inside the return window. Your system does not correct for time zone changes. Once again, may I repeat that I have to check billing anomalies on my contract at the RIC terminus. In fairness, I report a deviation on my end, as in SAN, I obtained 2 dollies for aid, and regrettably one was "misplaced" during the loading process, and left behind. I returned 1 dolly instead of 2 and will accept an adjustment (within reason) for that item. /s/ John M. Yunker 1123 Ferry Road Heathsville (Ophelia), Virginia 22473 804-453-5080 (Res) 619-665-1182 (Cell)

STEVEN W. on 3/23/2015
Rating: 3 out of 5 stars

Drop off was quick and efficient.

Irvin D. on 3/21/2015
Rating: 4 out of 5 stars

CHECK IN TOOK A LONG TIME, CONSIDERING WE RESERVED BY CREDIT CARD AND HAD CONFIRMATION NUMBER. RETURN TOOK EVEN LONGER.

JB E. on 3/21/2015
Rating: 5 out of 5 stars

The guy who helped me was the most professional courteous employee I have encountered in a long time. Give him a pat on the back and hire more people like him!

Brandon J. on 3/21/2015
Rating: 4 out of 5 stars

You can get more reliable fuel gauges, I drove 24 miles put 10$ in the tank and was still charged 13$ more for not filling back up. The only reason I wouldn't refer to someone else.

JAMIE F. on 3/21/2015
Rating: 2 out of 5 stars

Get employees with a better attitude

LINDA F. on 3/15/2015
Rating: 5 out of 5 stars

Great service!

MICHAEL C. on 3/14/2015
Rating: 4 out of 5 stars

Excellent service

Arielle J. on 3/13/2015
Rating: 3 out of 5 stars

The only down side of my experience was the fuel level. When I left it was on empty, I immediately had to put gas in it. When I returned it I had to put another bit of gas in it. It seems unreasonable for the truck to leave the uhaul location on empty somewhat punishing the next person. If the previous driver did not fill it to 1/4 then uhaul should do so with the $30 and gas charge they charge the previous renter - where is that money going?

sunny g. on 3/11/2015
Rating: 5 out of 5 stars

andre was fabulous! thank you

WILLIAM S G. on 3/10/2015
Rating: 4 out of 5 stars

i dont kike when banks or you keep mony owed to me when est cost are over estemated

dajshira w. on 3/9/2015
Rating: 3 out of 5 stars

The call center needs to be adequately prepared to change a reservation. Called and was hung up on and/or transferred about 10 times before I got to the point where I cancelled my reservation and made a new one for the above location. Thankfully it went well at the above location and I was not charged for switching.

Anne J. on 3/8/2015
Rating: 5 out of 5 stars

very easy

Jared B. on 3/8/2015
Rating: 5 out of 5 stars

A previous renter had smoked in this truck I received, which caused a mild allergic reaction. This location, however, was very clean and the staff were extremely helpful and professional.

Richard L. on 3/4/2015
Rating: 5 out of 5 stars

The trailer was just the right size and pulled nicely. The attendant had me check the signal and brake lights. They worked fine. It was almost dark before I got home and I noticed the trailer tail lights and marker lights did not work. Luckily I got home before total darkness.

CHRIS H. on 3/3/2015
Rating: 5 out of 5 stars

The truck had a crack in the middle of windshield and no cruise control on the truck. Driving from Virginia to NYC it made long drive without cruise control but over all the truck drove nice

JENNIFER T. on 3/3/2015
Rating: 3 out of 5 stars

This location was quick and prompt. I had pulled up and was greeted immediately. He had all my paper work done and I was finished in 15mins.

WILLIAM V. on 3/2/2015
Rating: 5 out of 5 stars

Very helpful and courteous staff. Everything went great!

KAY T. on 3/2/2015
Rating: 3 out of 5 stars

The van was not on time when I needed it. No attempt was made to call me in advance to let me know about the delay. My labor and time was wasted - 2 hour delay as well as the driver I hired. I am small business and use UHaul often and would appreciate better customer care as well as a reliable product.

Greg D. on 3/1/2015
Rating: 4 out of 5 stars

No changes needed. Friendly, efficient staff. Clean and well maintained equipment. Reservation/equipment pick up and return fast and easy.

Corwin M. on 3/1/2015
Rating: 5 out of 5 stars

My reservation was ready as soon as I got there, and drop off was a cinch!

HARROLD W. on 3/1/2015
Rating: 4 out of 5 stars

continue to be very customer service oriented as they are right now. they really took time to understand why I needed a certain size truck and how long I was going to need it. that was really nice of them

JOLENE S. on 3/1/2015
Rating: 3 out of 5 stars

It takes so long to do anything at the store. So understaffed and each customer exchange is lengthy. Staff is very friendly though and helpful and you can find anything you need to help you move. Just allow plenty of time.

Kirsten D. on 2/24/2015
Rating: 5 out of 5 stars

The inside of the truck smelled really bad. Just like cigarette smoke.

ELIZABETH C. on 2/21/2015
Rating: 3 out of 5 stars

I was disappointed to arrive well before closing and be told that everyone had gone home because the system showed I had already picked up my trailer. So not only did we end up wasting an hour waiting, we had to go to another location to get the help we needed.