U-Haul at West Broad

U-Haul at West Broad

Share |


4511 W Broad St
Richmond, VA 23230

(804) 355-1708

(@ Westmoreland St Across From Richmond Ford)
Driving directions


Standard Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm


  • Free towing inspection
  • Propane pay at pump
  • 24 hour dropoff

View Rentals

Moving Truck Rental in Richmond, VA at U-Haul at West Broad

Moving to or from Richmond, VA, 23230? Get FREE truck rental rate quotes at U-Haul at West Broad. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Richmond, VA will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul at West Broad

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Richmond, VA.

Cargo vans and pickup truck rentals in Richmond, VA

U-Haul cargo van rentals and pickup trucks in Richmond, VA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Richmond, VA, 23230. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Richmond, VA, reserve a van for your moving needs from U-Haul at West Broad!

$19.95 Pickup truck and cargo van rentals


  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

LORI B. on 8/22/2014
Rating: 4 out of 5 stars

Appreciated U-Haul helping us to locate a 5x8 that was closer to our home. Thanks! College student moved in for year 2. See you next time!

CURTIS T. on 8/22/2014
Rating: 5 out of 5 stars

Have at least 2 people working at all times.

Michael J. on 8/20/2014
Rating: 5 out of 5 stars

Excellent customer service

Barry G. on 8/20/2014
Rating: 5 out of 5 stars

The 3 people that helped me, Mary, Horice, and Marquis, should be cloned and sent to all the stores. They gave curtious and fast service. I have rented from other Uhaul stores and none have been as professionally run as this store. Thanks for the great service.

MARION B. on 8/18/2014
Rating: 4 out of 5 stars

Van was missing a spare tire.

LUTHER T. on 8/17/2014
Rating: 5 out of 5 stars

I rent trucks regularly from this location on Broad. The staff is always friendly and helpful. They bend over backwards to make sure I am a satisfied customer. You can't ask anymore of people than this - they go the extra mile, time and time again.

JILL R. on 8/17/2014
Rating: 2 out of 5 stars

Need better customer service skills especially as it involves helping customers use equipment (specifically the tow dolly). I had to pick up my equipment at 2 separate locations which was very problematic for me. I have used UHaul for many years and have never encountered these issues. I am very disappointed.

Brian S. on 8/17/2014
Rating: 4 out of 5 stars

I had first gone to another location to pick up a vehicle on the prior evening. Because I was not there within one hour of the scheduled pick up time, my reservation was cancelled. The lady employee there insisted I was told those requirements, which I was not. Funny, another customer was in the same situation. I left very dissatisfied and in a bind for the next day job. This location had a vehicle available in the morning. No mention was made of a one hour pick up requirement. I was there within the hour and satisfied with the service and grateful I could accomplish the job scheduled for the day. I have two suggestions. Change fuel requirements to a full tank. Let me have a vehicle with a full tank and return on with the same. Trying to full to a lesser mark was a pain in the neck. Secondly, a friendlier staff would make working with them much more pleasant.

RANDOLPH L. on 8/11/2014
Rating: 5 out of 5 stars

Very efficient.

BOB M. on 8/11/2014
Rating: 5 out of 5 stars

Excellent service, very personable, helpful and friendly staff.

KAREN H. on 8/9/2014
Rating: 4 out of 5 stars

The gentleman at the call center made mistakes on my reservation. People at the West Broad location was good about correcting that. Return experience was extremely efficient. People are pleasant.

ALAN C. on 8/6/2014
Rating: 1 out of 5 stars

Trying to rent out a tow dolly has been one of the most disappointing and aggravating customer service experiences. I was originally in need of the dolly on Sunday. I called this location and the U haul call center picked up the call. They scheduled the reservation for the Lombardy location and told me I could pickup between 4-6:45pm. I arrive at that location at 5 and the employees tell me that they are closed. I told them I had a reservation for it and that I was told I could pick it up before 6:45. They told me they were closed and there was nothing they could do about it. I call the call center again and they tell me that they dont know why anyone would make a reservation for me after store hours and they look up the next closest location with a tow dolly. They find one not too far away and tell me they are open till 10pm. I call that store and I get no replies, I assumed it was because they were closed. After all of this I was slightly frustrated from running around in circles. On the way home I had drive past the Broad ST location and notice that they are still open. I stop and walk inside. I read the sticker with the hours that on the door and see that they are supposed to be closed at 5 that day. I walk up to the counter and Im great by one of the employees. I ask why they were open later than what the sign says and he says they are open till 7. Then I tell him about my reservation I had for the Lombardy give him the number from the order in the email I received and he tell me that I am right, my reservation was set for that location and that the Lombardy location is supposed to be open till 7 as well. He trys giving them a call and gets no response. He suggest for me to go there and tell and to get everything straightened out. So I drive to the Lombardy store and everyone is still there. I get no help with my issue and I'm told by one of the lady that they will reopen at 7. I called the call center again to ask what exactly was going with everyone telling me something different. The lady on the other side of the phone basically told me that all of the locations where closed at 5 that day; even after I told her that I was just inside the one on broad st and that the employee told me that they closed at 7 that night. By this point I had lost hope for having anything worked out and move forth with my scheduled move. The next morning Im at the Lombardy location waiting at opening time. Then 10 min after they should have been open some guy comes down and tells me that they will not be able to help me till 8 am. Once again having to cancel my plans for the move and having to reschedule to the next day. The next day, I walk into the Lombardy Store and start to make a reservation. For starters the woman that was helping me tells me that she was not allowed to attach a dolly to my vehicle, saying that the vehicle does not meet requirements to tow. I have a 06 F350 super duty, which is more than capable to tow the car I was towing, 01 toy

THOMAS J. on 8/5/2014
Rating: 4 out of 5 stars

very satisfied

JEFF V. on 8/5/2014
Rating: 4 out of 5 stars

good group; good supply of product options; very friendly and helpful….thanks!

KELLY G. on 8/4/2014
Rating: 5 out of 5 stars

The people were super friendly.

Alexandra R. on 8/3/2014
Rating: 2 out of 5 stars

I was waiting for about 30 minutes before I was served, at which point it only took a few minutes because I had signed in online. I was disappointed with how long it took for me to be served.

LAURA E. on 8/3/2014
Rating: 5 out of 5 stars

I was very satisfied with my experience at this location. I have used Uhaul services multiple times in the past and I have consistently been very happy with the services. Uhaul employees have been understanding and helpful every time I interact with them. This is especially nice since I am typically stressed and tired when I interact with them, due to moving.

PATTY W. on 8/2/2014
Rating: 5 out of 5 stars

Truck was ready and clean and the people were very helpful. It was better than I expected for sure!

DAVID S. on 8/1/2014
Rating: 5 out of 5 stars

Very couteous & accommodating both via telephone, and when I picked up the equipment. Area was well lit when I returned equipment late at night....very important!! Nice Job

Hieu L. on 8/1/2014
Rating: 4 out of 5 stars

Everything was handy dandy

Linda G. on 7/31/2014
Rating: 4 out of 5 stars

Nothing. It was a fast, simple experience.

TAYLOR J. on 7/31/2014
Rating: 1 out of 5 stars

I reserved a truck online for Monday 7/28. I show up in the morning and they tell me my reservation was for 12 noon. Never put that anywhere on my online rental form. Noon comes around, my truck is still not there. I was not able to pick up the truck until 5:00pm. With a 5 hour drive and unloading to do at my final destination, I had to extend my travel/move-in days by a full day. I was not pleased with how U-haul treated me. My schedule did not matter at all.

SREENIVASULU J. on 7/30/2014
Rating: 1 out of 5 stars

Worst services from this location and also UHaul Customer Service. And Uhaul guarantee reservation is Completely Meaningless. Very much Frustrated with last minute changes . Finally I have endup paying money for movers though I have not used them because of Uhaul .Very worst services....I never suggest Uhaul to any one..

karen m. on 7/30/2014
Rating: 3 out of 5 stars

Service was excellent and efficient. The gentlemen behind the counter were friendly, knowledgeable and easy to work with.

CHARLES M. on 7/30/2014
Rating: 4 out of 5 stars

The customer service rep was a "one man show" on a Sunday Morning (7-27) with a lobby full of people. I let him know I appreciated his attitude: he shared 4 of his co-workers were a no show. I watched him take care of each customer with a professional attitude. Look at this guy as a manager prospect.