U-Haul at West Broad

U-Haul at West Broad

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Address

4511 W Broad St
Richmond, VA 23230

(804) 355-1708

(@ Westmoreland St Across From Richmond Ford)
Driving directions

Details

Standard Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Features  

  • Free towing inspection
  • Propane pay at pump
  • 24 hour dropoff

View Rentals

Moving Truck Rental in Richmond, VA at U-Haul at West Broad

Moving to or from Richmond, VA, 23230? Get FREE truck rental rate quotes at U-Haul at West Broad. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Richmond, VA will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul at West Broad

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Richmond, VA.

Cargo vans and pickup truck rentals in Richmond, VA

U-Haul cargo van rentals and pickup trucks in Richmond, VA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Richmond, VA, 23230. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Richmond, VA, reserve a van for your moving needs from U-Haul at West Broad!

$19.95 Pickup truck and cargo van rentals

Features

  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

Eric F. on 7/23/2014
Rating: 4 out of 5 stars

My experience with U-Haul this particular time was unfortunate. I had planned to pick this truck up at another location. When I arrived at that location, it was closed. There was another couple there that this happened to also, they cancelled their reservation. I was able to find another truck at a different location 5 miles from the original location and 5 miles from my house. So other than the 10 miles I had to pay for and the inconvenience of adding another 45 minutes out of my day, the rental worked this time.

Michael C. on 7/23/2014
Rating: 5 out of 5 stars

Gee wiz U-haul at West Broad got it all covered pretty well I didn't make plans to rent a U-haul just at a spur of the moment idea that was a really good my U-Haul and trucking problems. Thanks

Advait A. on 7/23/2014
Rating: 3 out of 5 stars

I was charged twice for the same transaction.

Steven Z. on 7/22/2014
Rating: 3 out of 5 stars

It took a bit too long to get service after you walked in the store because they wouldn't get off the phone.

PHILIP R. on 7/21/2014
Rating: 5 out of 5 stars

Compliment! When a trailer was not available, they worked out a perfect solution to do a one way instead of round trip and made all the calls for me to be sure it was all going to work perfectly. It did. Staff was all super friendly. Thank you.

Jeffery O. on 7/20/2014
Rating: 1 out of 5 stars

order was incorrect. i requested a truck, but was given a van and agents disputed me and called me a liar about what i reserved which was a truck. Agent quoted 69 cents a mile but when I arrived to pick up they tried to charge me 1.19 but was given 69 as quoted for reservation. Now that I got my receipt via email, they charged me for gas and I replaced the gas before I turned in but was not present during the inspection. Now I must call to dispute the charge. Terrible experience and will not use them again neither make referrals.

Vincent B. on 7/20/2014
Rating: 5 out of 5 stars

Great service!

DIANE F. on 7/19/2014
Rating: 4 out of 5 stars

I was unclear as to paying for mileage. Why do you ask how many miles do you expect to travel when you charge for every mile and gasoline too? Misleading info.

Elizabeth M. on 7/14/2014
Rating: 5 out of 5 stars

Great service

Eric D. on 7/14/2014
Rating: 5 out of 5 stars

Nothing, they did a great job.

JACQUELINE C. on 7/14/2014
Rating: 4 out of 5 stars

Our experience with you was good. Keep up the good work!

diana a. on 7/13/2014
Rating: 5 out of 5 stars

not sure, maybe a bigger building?

WILLIAM K. on 7/12/2014
Rating: 3 out of 5 stars

Understaffed. Was not told there would be an additional fee to load car on car dolly. Took over an hour to to get car dolly and load. Service was nice and educated but needed more help.

KEVIN S. on 7/11/2014
Rating: 1 out of 5 stars

Spent over an hour trying to resolve the fact that they did not have the 26' truck that I reserved 11 days in advance. Finally was left in a hostage situation where I had to rent a total of two trucks. Even though it was completely U-Haul's fault, I was charged for a 26' truck, even though they provided a 20' truck, and half price for a 14' truck. Keep in mind, I had to travel from Richmond to Detroit with two trucks instead of one. My gas/tolls now doubled and had to beg my brother-in-law to drive the other truck while my pregnant wife drove our 3-yr-old son in our car with our two dogs. WHAT A NIGHTMARE. Horrible customer service. I have now spoken to THREE customer service reps ALL claim that they are taking this seriously and passing it to their superiors for resolution. NOTHING happens. Beyond upset. NEVER rent anything from U-Haul. Feel free to call me to discuss 626-seven-six-five-7770

LAURA A C. on 7/10/2014
Rating: 5 out of 5 stars

I always appreciate the friendly, organized staff!

Tedi A. on 7/7/2014
Rating: 5 out of 5 stars

After I returned the truck, when I received the bill by email I was charged $30 dollars for using 6 gallons of gas. I only used the truck for 12 miles so I called the store and asked them to please check the meter again because there is more gas on the truck than what they said it was. But the answer was no you returned it at that level of gas and hanged up the phone. On the other hand the customer service were so nice and said they will solve this problem in three days. I got my money back in only one day. Over all I think the U-Haul is very convenient and the price is very reasonable.

Melissa H. on 7/7/2014
Rating: 5 out of 5 stars

The customer service at this location was excellent. Everyone we dealt with were professional and very helpful. We rented a large truck as well as purchased supplies. I would recommend this U-Haul location very highly.

FRANCIS L. on 7/7/2014
Rating: 5 out of 5 stars

I used the web, pick up, drop off (after hours) very efficient. Improvement? You need more help at 9:00a! Having one guy do check outs and trailer hook-ups very slow and frustrating.

KIM W. on 7/3/2014
Rating: 3 out of 5 stars

This location did give me a $25 credit since the truck was not clean which I appreciated very much. It was the last truck and I had to move that day so I didn't have the option for a different truck.

DARLENE H. on 7/2/2014
Rating: 1 out of 5 stars

Reprentative at location told me I was the one at fault for the door w latch getting stuck in cab of truck. It took me 20 mins w help of 3 other people to pull down door so I could latch and lock it. Poor service,esp guy that serviced me when I returned truck. He had nasty disposition. Rusty spring inside back of cabin for door, and apparently someone before me had same problem bc there was space at top of cabin where it appeared worn and latch went right thru the space to get stuck.

PETER D. on 7/2/2014
Rating: 5 out of 5 stars

The local staff and service were excellent. My complaint is: The day before I was to pick up my rental, I received a voice mail (though you have my e-mail address.) that the 14' truck would be available to pick up at a different time. I specifically asked for a 10' truck and did receive e-mail confirmation of this request. I called the toll free number with the v.m. and spoke to a woman. She hung up on me! No curse words, no raised voice, nothing that would merit a hang up. I jumped in my car and went to the rental location. After a long wait in line, they could not have been nicer.

NATHANIEL M. on 7/2/2014
Rating: 4 out of 5 stars

Experience was great. They were helpful in correcting a mistake made.

CATHERINE S. on 7/1/2014
Rating: 4 out of 5 stars

The personnel at this location made everything very simple. They quickly explained when I would receive my receipt, and had me in and out in 5 minutes. It was a breath of fresh air.

JAMES R E. on 7/1/2014
Rating: 4 out of 5 stars

Everything was great. Thanks for the great experience!

MELISSA G. on 6/30/2014
Rating: 3 out of 5 stars

No air conditioning in the truck. Driver's side handle to roll down window was broken and could not be used.