U-Haul at West Broad

U-Haul at West Broad

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Address

4511 W Broad St
Richmond, VA 23230

(804) 355-1708

(@ Westmoreland St Across From Richmond Ford)
Driving directions

Details

Standard Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Features  

  • Free towing inspection
  • Propane pay at pump
  • 24 hour dropoff

View Rentals

Moving Truck Rental in Richmond, VA at U-Haul at West Broad

Moving to or from Richmond, VA, 23230? Get FREE truck rental rate quotes at U-Haul at West Broad. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Richmond, VA will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul at West Broad

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Richmond, VA.

Cargo vans and pickup truck rentals in Richmond, VA

U-Haul cargo van rentals and pickup trucks in Richmond, VA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Richmond, VA, 23230. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Richmond, VA, reserve a van for your moving needs from U-Haul at West Broad!

$19.95 Pickup truck and cargo van rentals

Features

  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

KELLY R. on 7/27/2015
Rating: 2 out of 5 stars

I had an appointment to get the wiring installed for my hitch. The appointment was made a week in advance. When we showed up at 3:45, we were told the mechanic had left for the day! We were leaving for vacation the next morning! We were offered NOTHING to make up for this error! A huge disappointment! That location is poorly managed. Thank Heaven for Truckin' Thunder who came to our rescue at a moment's notice. Shame on you, UHaul!

catherine c. on 7/27/2015
Rating: 5 out of 5 stars

Nice storefront with lots of equipment to chose from. Very knowledgable staff. For me, a great location! Will certainly use again !

john j. on 7/27/2015
Rating: 3 out of 5 stars

The phone service or phone system at that location needs to be upgraded as the phone reception is terrible which made it difficult for me to communicate with the person who answered the phone when I called. Other than that, I had a good experience. The gentleman that assisted me at the front desk was very courteous and helpful. The trailer that I rented worked perfectly.

Kirsten C. on 7/26/2015
Rating: 3 out of 5 stars

The check in process for my uhaul rental was slow, probably because there was only one person helping out so there was a bit of a waiting queue. Otherwise it was very easy to reserve a truck. The process is very easy and I would use Uhaul again.

ANDREW A. on 7/25/2015
Rating: 5 out of 5 stars

Make your cab of the trucks tall people acceptable my husband is 6'4" 7 hour drive was hell n very uncomfortable

REGINALD W. on 7/25/2015
Rating: 3 out of 5 stars

I requested a dolly to be included with my rental. However, the dolly was not included on the truck but, I was being billed for the dolly. As a result of the dolly not being included, the rental period lasted longer than I expected. I also declined the insurance coverage but, I was billed for it anyway. Once I returned the rental, I was charged incorrectly and it took about 20 minutes for the bill to get corrected. I still think that I was over charged.

MICHEAL B. on 7/25/2015
Rating: 5 out of 5 stars

There never seems to be enough employees to handle all the customers at this location. The employees are running around in circles trying to get customers taken care of. It requires a great deal of patience when frequenting this location. The employees are well trained and are doing the best they can to meet the demand of this busy store but it seems they are under a great deal of stress to keep up. Please get the location fully staffed and give these great employees a break.

micheal M. on 7/22/2015
Rating: 4 out of 5 stars

Very helpful staff.

SALEEM Y. on 7/22/2015
Rating: 2 out of 5 stars

The cashier was extremely rude and did not inform me about a lot of fees. He wasn't willing to help and I personally would never come back to uhual. The experience was very bad and I hope your employees learn how to properly inform customers about fees

CARL R. on 7/21/2015
Rating: 5 out of 5 stars

Truck was a little old and the shocks were rough, but that is my ONLY negative critique. I had an awesome experience and customer service rep Rick specifically was incredibly helpful, professional, and friendly. I would recommend you guys to anyone!

Rob H. on 7/20/2015
Rating: 5 out of 5 stars

Not this locations fault but the online check in was encountering some issues. I had to just drop the paperwork in the night drop and could not use the photos to document gas/milage

TREY C. on 7/20/2015
Rating: 1 out of 5 stars

Gas situation is a complete scam. Got a truck with almost an empty tank and was told I'd get a credit for returning it with a 1/4 tank, but wasnt required to put any fuel in. Ended up spending $35 for 5 gallons of gas between losing the credit and gaining a charge. Take the time to haul your lazy self to the gas station instead of putting that on your customers. I rented a moving truck, not a gas station experience. I'll never rent from this location again and most likely wont rent from uhaul in the future.

Bruce B. on 7/20/2015
Rating: 4 out of 5 stars

Might want more staff available at 8:00 in the morning. One person was not enough to satisfy customer flow on Thursday morning.

JOHN C. on 7/20/2015
Rating: 4 out of 5 stars

Ensure that the tow chains are of the proper length so as not to drag on the pavement while towing a full load!

wayne b. on 7/20/2015
Rating: 4 out of 5 stars

The initial person I spoke with on the phone was less than friendly. When I went there in person to pick-up the truck they were great to work with. the first person told me to rent somewhere else when I told him I wanted a 20" truck. I settled for a 17". When I got there they were able to provide me with a 20" truck

Barry L. on 7/19/2015
Rating: 5 out of 5 stars

More check out

FELECIA D. on 7/19/2015
Rating: 5 out of 5 stars

This rental location has been the best experience I've ever had with U-Haul. Thanks for this location and its employees.

BRENT L. on 7/18/2015
Rating: 3 out of 5 stars

Only one person working reservations with several parties waiting is not acceptable. Had a 730 express check in and had to wait 45 minutes to pick up truck.

TA'HIDAH A. on 7/17/2015
Rating: 5 out of 5 stars

Get more parking lot space to park and return trucks

Kevin S. on 7/16/2015
Rating: 1 out of 5 stars

Staff did not know how to properly unload vehicle from dolly. Twice they told me my vehicle was ready to be unloaded when it was not appropriately released or safe to do so. The only reason I avoided serious damage to my car was because I remembered the steps completed during the loading process and prompted the staff to complete them.

Blair H. on 7/15/2015
Rating: 5 out of 5 stars

Have an info sheet which highlights basic truck functions-i.e.windshield wipers,lights

Sean M. on 7/14/2015
Rating: 3 out of 5 stars

Very crowded and limited parking.

Alex c. on 7/13/2015
Rating: 5 out of 5 stars

No issues. Quick check in and check out.

Scott M. on 7/13/2015
Rating: 5 out of 5 stars

I needed a larger trailer and they were more than accommodating with trying to find me something that would work even after I had taken a trailer that was too small. It was much appreciated. The Gentlemen at the counter I worked with was fantastic.

CHELSEA D. on 7/13/2015
Rating: 2 out of 5 stars

Wasn't contacted by a representative prior to pickup. Overheard front desk staff answering several of another customer's questions with "I'm not really sure..." Informed at drop-off I would receive my electronic invoice within fifteen minutes; called the next day and was told there was a "backlog," after which receipt was sent within five minutes. Staff needs more training and better management.