U-Haul at West Broad

U-Haul at West Broad

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4511 W Broad St
Richmond, VA 23230

(804) 355-1708

(@ Westmoreland St Across From Richmond Ford)
Driving directions


Standard Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Special Operating Hours


  • Free towing inspection
  • Propane pay at pump
  • 24 hour dropoff

View Rentals

Moving Truck Rental in Richmond, VA at U-Haul at West Broad

Moving to or from Richmond, VA, 23230? Get FREE truck rental rate quotes at U-Haul at West Broad. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Richmond, VA will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul at West Broad

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Richmond, VA.

Cargo vans and pickup truck rentals in Richmond, VA

U-Haul cargo van rentals and pickup trucks in Richmond, VA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Richmond, VA, 23230. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Richmond, VA, reserve a van for your moving needs from U-Haul at West Broad!

$19.95 Pickup truck and cargo van rentals


  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

SREENIVASULU J. on 7/30/2014
Rating: 1 out of 5 stars

Worst services from this location and also UHaul Customer Service. And Uhaul guarantee reservation is Completely Meaningless. Very much Frustrated with last minute changes . Finally I have endup paying money for movers though I have not used them because of Uhaul .Very worst services....I never suggest Uhaul to any one..

karen m. on 7/30/2014
Rating: 3 out of 5 stars

Service was excellent and efficient. The gentlemen behind the counter were friendly, knowledgeable and easy to work with.

CHARLES M. on 7/30/2014
Rating: 4 out of 5 stars

The customer service rep was a "one man show" on a Sunday Morning (7-27) with a lobby full of people. I let him know I appreciated his attitude: he shared 4 of his co-workers were a no show. I watched him take care of each customer with a professional attitude. Look at this guy as a manager prospect.

SUSAN K R. on 7/29/2014
Rating: 4 out of 5 stars

Everything was great except the brakes on vehicle made noise and did feel right just before coming to a complete stop. I was nearly home when I discovered this (no stops while in traffic). Definitly needed repair before I drove it. Are your employees required to ask about the vehicle when it is returned? I told them about this before they had a chance to ask.

Matthew S. on 7/29/2014
Rating: 5 out of 5 stars

Very friendly staff.

Joe K. on 7/28/2014
Rating: 5 out of 5 stars

This is the second time we have rented a truck from this location and the employees are the most pleasant and helpful group of people we have worked with in a long time. We Highly recommend this Uhaul facility!

barry s. on 7/28/2014
Rating: 4 out of 5 stars

More personnel to work the counters on weekends.

JULIE R. on 7/28/2014
Rating: 2 out of 5 stars

The wait in line was more than an hour. There was only one person working the counter until after 8AM. With Saturday being one of the busiest days for rentals, I think there should have been at least 2 attendants at the counter.

JOE A. on 7/28/2014
Rating: 5 out of 5 stars

Since the location was closed I had to take the appliance dolly and blankets and move them into the cab and lock it. It would have been nice if Uhaul provided a lock so I could have left them in the back of the truck.

Lauren S. on 7/28/2014
Rating: 3 out of 5 stars

The wait to pick-up the vehicle was a little long. Since the processing to pick-up the vehicle caused me to drive off the lot 10 minutes passed my scheduled pick-up time, the drop-off time should have been extended 10 minutes to compensate for the time lost. When asked if I was there to drop off the vehicle, I was told I could simply leave if my e-mail address was on file. I would have left with no receipt and no explanation of the charges made to my bank account if I had not stopped to ask about how I would be reimbursed or charged more for the mileage that I actually used (During pick-up, a hold of $80 was put on my account based on the estimated mileage). The mileage reimbursement and receipt should have been automatically offered, and not left up to me as the customer to do.

Jeff W. on 7/28/2014
Rating: 3 out of 5 stars

Truck was not very clean and the AC did not work. Had to get bigger truck as the size I ordered was not available.

Eric F. on 7/23/2014
Rating: 4 out of 5 stars

My experience with U-Haul this particular time was unfortunate. I had planned to pick this truck up at another location. When I arrived at that location, it was closed. There was another couple there that this happened to also, they cancelled their reservation. I was able to find another truck at a different location 5 miles from the original location and 5 miles from my house. So other than the 10 miles I had to pay for and the inconvenience of adding another 45 minutes out of my day, the rental worked this time.

Michael C. on 7/23/2014
Rating: 5 out of 5 stars

Gee wiz U-haul at West Broad got it all covered pretty well I didn't make plans to rent a U-haul just at a spur of the moment idea that was a really good my U-Haul and trucking problems. Thanks

Advait A. on 7/23/2014
Rating: 3 out of 5 stars

I was charged twice for the same transaction.

Steven Z. on 7/22/2014
Rating: 3 out of 5 stars

It took a bit too long to get service after you walked in the store because they wouldn't get off the phone.

PHILIP R. on 7/21/2014
Rating: 5 out of 5 stars

Compliment! When a trailer was not available, they worked out a perfect solution to do a one way instead of round trip and made all the calls for me to be sure it was all going to work perfectly. It did. Staff was all super friendly. Thank you.

Jeffery O. on 7/20/2014
Rating: 1 out of 5 stars

order was incorrect. i requested a truck, but was given a van and agents disputed me and called me a liar about what i reserved which was a truck. Agent quoted 69 cents a mile but when I arrived to pick up they tried to charge me 1.19 but was given 69 as quoted for reservation. Now that I got my receipt via email, they charged me for gas and I replaced the gas before I turned in but was not present during the inspection. Now I must call to dispute the charge. Terrible experience and will not use them again neither make referrals.

Vincent B. on 7/20/2014
Rating: 5 out of 5 stars

Great service!

DIANE F. on 7/19/2014
Rating: 4 out of 5 stars

I was unclear as to paying for mileage. Why do you ask how many miles do you expect to travel when you charge for every mile and gasoline too? Misleading info.

Elizabeth M. on 7/14/2014
Rating: 5 out of 5 stars

Great service

Eric D. on 7/14/2014
Rating: 5 out of 5 stars

Nothing, they did a great job.

JACQUELINE C. on 7/14/2014
Rating: 4 out of 5 stars

Our experience with you was good. Keep up the good work!

diana a. on 7/13/2014
Rating: 5 out of 5 stars

not sure, maybe a bigger building?

WILLIAM K. on 7/12/2014
Rating: 3 out of 5 stars

Understaffed. Was not told there would be an additional fee to load car on car dolly. Took over an hour to to get car dolly and load. Service was nice and educated but needed more help.

KEVIN S. on 7/11/2014
Rating: 1 out of 5 stars

Spent over an hour trying to resolve the fact that they did not have the 26' truck that I reserved 11 days in advance. Finally was left in a hostage situation where I had to rent a total of two trucks. Even though it was completely U-Haul's fault, I was charged for a 26' truck, even though they provided a 20' truck, and half price for a 14' truck. Keep in mind, I had to travel from Richmond to Detroit with two trucks instead of one. My gas/tolls now doubled and had to beg my brother-in-law to drive the other truck while my pregnant wife drove our 3-yr-old son in our car with our two dogs. WHAT A NIGHTMARE. Horrible customer service. I have now spoken to THREE customer service reps ALL claim that they are taking this seriously and passing it to their superiors for resolution. NOTHING happens. Beyond upset. NEVER rent anything from U-Haul. Feel free to call me to discuss 626-seven-six-five-7770