U-Haul at West Broad

U-Haul at West Broad

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Address

4511 W Broad St
Richmond, VA 23230

(804) 355-1708

(@ Westmoreland St Across From Richmond Ford)
Driving directions

Details

Standard Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Features  

  • Free towing inspection
  • Propane pay at pump
  • 24 hour dropoff

View Rentals

Moving Truck Rental in Richmond, VA at U-Haul at West Broad

Moving to or from Richmond, VA, 23230? Get FREE truck rental rate quotes at U-Haul at West Broad. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Richmond, VA will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul at West Broad

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Richmond, VA.

Cargo vans and pickup truck rentals in Richmond, VA

U-Haul cargo van rentals and pickup trucks in Richmond, VA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Richmond, VA, 23230. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Richmond, VA, reserve a van for your moving needs from U-Haul at West Broad!

$19.95 Pickup truck and cargo van rentals

Features

  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

BRIAN C. on 5/4/2015
Rating: 5 out of 5 stars

The staff was very helpful and provided great, friendly service. I was very impressed with this and my recent prior two truck rentals. Thank you

Courtney W. on 5/4/2015
Rating: 5 out of 5 stars

Staff was great - super helpful!

Betsy C. on 5/4/2015
Rating: 5 out of 5 stars

Loved the link via email to do the pre-check in.... Very smooth. Thanks!!

Colin D. on 5/4/2015
Rating: 3 out of 5 stars

Mileage rate for local travel is WAY TOO HIGH! To spend $300 for a single day is absurd. I will not use U Haul again for my local moving needs.

Carl K. on 5/3/2015
Rating: 4 out of 5 stars

Smile

Tom C. on 5/3/2015
Rating: 2 out of 5 stars

truck was not ready when I picked it up. luckily someone else was returning one shortly after I arrived. The office is a mess - seems highly unorganized - cluttered with merchandise that is not well laid out

Lynneda D. on 5/2/2015
Rating: 5 out of 5 stars

Drove up to the drop off. Staff was not identified by dress or badge and did not look at vehicle condition nor explain any further process. When asked for further instrucions they just said thanks and replied that was all I needed to do. OK that there was no hassle but a little more closure would have been nice.

ALISON T. on 5/2/2015
Rating: 5 out of 5 stars

Organized and efficient.

fiona m. on 4/28/2015
Rating: 5 out of 5 stars

We had a great experience renting the pickup truck. I was there again recently to rent a trailer ... the woman behind the counter (new to me this visit) did her job although it was painfully obvious she needed some retraining on the courtesy front. She had to put two people on hold in order to continue processing my transaction. I particularly noticed she had not a single 'Please' nor 'Thank you' in her specific communication, nor in her tone, when interacting with the customers on the phone. Very rough around the edges with respect to her attitude towards potential customers ... I felt really ikky listening to her speak to the people on the end of the phone. I also noted she didn't pick up the phone at any time during their long wait on hold (my paperwork seemed to me to take a fairly long time for having pre-booked) to let them know she was still there but that she would be back with them as soon as she could. (My first job was as a receptionist ... I would have been fired had I spoken to our customers this way.) It's a pity, really, because the guys who helped on the mechanical side (picking up and returning) were wonderful: Polite, helpful, AND courteous. THEY should be the ones interacting with the customers. Put HER in the garage--she's got a grease-monkey's attitude (apologies to those mechanics who are polite and courteous!).

FIONA M. on 4/28/2015
Rating: 5 out of 5 stars

We rented a truck a few months ago from this location and everything went well. Needed to use a trailer to haul landscaping material, so chose this location again not only because it's convenient (there ARE other locations a little closer to us), but also because of our previous experience being a good one. I reserved a utility trailer online only a few hours prior to when I needed to pick it up. The trailer was ready for me when I arrived. Paperwork took a little time, but not too bad--it is, after all, paper work for renting a trailer that could potentially do some damage if it were attached to an inadequately equipped vehicle. The clerk at the desk was good about informing me of the dos and don'ts--much appreciated. Once we were done with the paperwork and preliminaries, the mechanic seemed to appear likkety split out of nowhere to hook the u-haul up to the van. He was helpful and courteous and we did a double check together to make sure everything was hooked up correctly (also for their CYA policy, which can only help both parties!). Returning the trailer the following day was a breeze. In and out in a few minutes. The U-Haul rep was polite, friendly, helpful and courteous. FANTASTIC experience all around. We will definitely be renting from this location for all our future hauling/moving needs. Thanks people! We appreciate your great work!

Robert H. on 4/27/2015
Rating: 3 out of 5 stars

It is very difficult to access the interstate from this location.

Mickie B. on 4/27/2015
Rating: 4 out of 5 stars

When I first reserved a 10' truck with the corporate number it seemed easy. Then I received a phone call from the location that my truck was not avalible. Not being near a computer I could not even tell this person my reservation number. I told her we had a confirmation. She said " I don't care what you have, that truck is taken." She also told me "you can't have the trucks out two days in a row at this time of the month." I am thinking does it matter? Either way you are getting paid. If you want to follow up and make sure this person does no future damage to your business look at the cancelled reservation. I reserved a truck with another location and they were super nice. Thanks

Michael H. on 4/26/2015
Rating: 5 out of 5 stars

Truck was clean and ready to go, but it had definitely been smoked in. Had to ride with windows down......

Alexander M. on 4/20/2015
Rating: 3 out of 5 stars

Ordered pads but didnt get them. Furniture got scratchwd. I didnt hVe time to go back and get them. They did give me a refund so that was nice.

MARY G. on 4/20/2015
Rating: 5 out of 5 stars

Great seamless experience. Thank you

Israngel F. on 4/20/2015
Rating: 5 out of 5 stars

I have no complaints. But if I move again I will call them again. I will refer them to my friends.

Jennifer F. on 4/18/2015
Rating: 5 out of 5 stars

Everything was great- employees were very helpful and polite.

laura z. on 4/16/2015
Rating: 5 out of 5 stars

We also wanted to rent a dolly, but they did not have any available otherwise everything was fabulous!

CHERYL S. on 4/10/2015
Rating: 5 out of 5 stars

Everything was perfect.

Rick M. on 4/10/2015
Rating: 4 out of 5 stars

Called number .lady on phone wasn't very cordial, but the gentlemen at the facility were very professional and good attitudes. I don't know if I called a corporate number or not. She almost made me go elsewhere.

SAMANTHA C. on 4/7/2015
Rating: 3 out of 5 stars

I did not do either of these activities, these were done by the staff of the Broad St, location due to the fact that your traffic department didn't do what they were supposed to do which was get my equipment to the nearest location to my reservation location near my home. Plus this location did not track the equipment very well since I went there to pick up equipment that wasn't there, and hadn't been for days!!

Jay S. on 4/7/2015
Rating: 5 out of 5 stars

Smoothest experience at a uhaul location ever.

CASSANDRA J. on 4/6/2015
Rating: 3 out of 5 stars

I was originally to pick my 26ft truck up from the Lombardy location. When I got to the Lombardy location there was no truck, I was told that the truck I was suppose to rent broke down the day before, Wow!! No one call to let me know so they made my reservation at the Broad St. location. I just think good CUSTOMER SERVICE would have been to notify me of the change, I also felt good CUSTOMER SERVICE would have had the truck waiting for me at the Lombardy location. I would have preferred that over taking 20ct off of the mileage when my stuff that I needed to put on the truck was in U-Haul's Lombardy Storage.

ULYSSES B. on 4/6/2015
Rating: 5 out of 5 stars

Great customer service.

ANDREA N. on 4/6/2015
Rating: 5 out of 5 stars

The two employees working there the morning I came in were very courteous and the process was quick and easy.