U-Haul at Lake Ave

U-Haul at Lake Ave

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Address

120 Lake Ave
Rochester, NY 14608

(585) 254-1677

(2 Blocks North Of Lyell Ave)
Driving directions

Details

Standard Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Features  

  • Free towing inspection
  • 24 hour dropoff

View Rentals

Moving Truck Rental in Rochester, NY at U-Haul at Lake Ave

Moving to or from Rochester, NY, 14608? Get FREE truck rental rate quotes at U-Haul at Lake Ave. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Rochester, NY will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul at Lake Ave

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Rochester, NY.

Cargo vans and pickup truck rentals in Rochester, NY

U-Haul cargo van rentals and pickup trucks in Rochester, NY are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Rochester, NY, 14608. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Rochester, NY, reserve a van for your moving needs from U-Haul at Lake Ave!

$19.95 Pickup truck and cargo van rentals

Features

  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

PAMELA M. on 7/3/2015
Rating: 1 out of 5 stars

Your Rep was not a HAPPY CAMPER. He used PROFANITY A FEW TIMES! I really can't blame him! He had at least 10 vehicles to MOVE BY HIMSELF and run in and work the front store! That's ABSURD for 1 person to do all by themself. If I were him, I would CALL NEW YORK STATE DEPT. OF LABOR! I felt like HELPING HIM! I don't know if you operate your establishment that way on a regular basis, if you do...I can't understand why your employees havent picketed! People need jobs...but those practices are CRAZY!

ZERELEASE H. on 7/3/2015
Rating: 5 out of 5 stars

There is nothing that needs improving, excellent service.

NICOLE T. on 7/2/2015
Rating: 4 out of 5 stars

the guy at the counter was kinda mean. when i waked in he did not make eye contact and just said to me "name"

JAY G. on 7/1/2015
Rating: 1 out of 5 stars

This was not the location I was supposed to pick up the trailer at, my trailer was given to another customer ! Last minute this location was found. Shady section of town with employees with foul mouth not to me but each other cursing ad screaming! The lady at the desk was nice though and did apologize!

Dean S. on 7/1/2015
Rating: 5 out of 5 stars

It was a very busy morning and the two ladies running the shop were doing a fantastic job. They were both very polite and efficient. Should staff additional help at end/start of month during peak time frames.

Larry Z. on 6/30/2015
Rating: 4 out of 5 stars

Personnel were exceptionally knowledgeable and helpful, pleasure to work with. I had a new truck, it was great. The property is not big enough to handle the amount of business. Very crowded and hard to maneuver.

carolyn j. on 6/30/2015
Rating: 5 out of 5 stars

This was my best experience with U haul.

julie b. on 6/29/2015
Rating: 5 out of 5 stars

Great service and thank you for being very helpful!

William L. on 6/29/2015
Rating: 5 out of 5 stars

Counter, check out, and check in representatives, were very friendly and helpful. They know their job and do it well, very quick and efficient. I would gladly rent from here again

GLENROY B. on 6/28/2015
Rating: 5 out of 5 stars

Hire more employees. There were only one employee running around like crazy trying to get everyone information at 5 o'clock return time, which by the way did a great job handling the situation. Returning 6 trucks at 4:50pm. This was done at the lake ave location.

Mark S. on 6/28/2015
Rating: 2 out of 5 stars

Pick up was rushed and curt. I was the only customer there. Vehicle smelled like cigarettes. When I dropped it off they met me in the lot and I stood in a cold drizzle rain while the attendant sat in the truck and checked me out. Overall not a welcome experience. I have had much better customer service over in Irondequoit on Ridge Rd.

Debra S. on 6/28/2015
Rating: 5 out of 5 stars

Keep up the good work.

Drew G. on 6/28/2015
Rating: 5 out of 5 stars

Absolutely nothing! The people working there are top tier they were very friendly very efficient and couldn't have been more helpful!

david b. on 6/28/2015
Rating: 3 out of 5 stars

There were a lot of people waiting to pick up vehicles. More staff members were needed.

LILI D. on 6/25/2015
Rating: 3 out of 5 stars

Always get the insurance because they are going to scam you out of your money. The trucks are beat up and they will tell you that you damaged the truck and make you pay for it.

KATHERINE H. on 6/25/2015
Rating: 3 out of 5 stars

This location is a bit awkward primarily because of the small lot, which makes things a bit tricky for those of us not used to maneuvering large trucks. However, the staff did an excellent job of preparing the trucks so that it wasn't an issue. However, it was your employee working this morning, Miss Senitra Tansky-Jones I believe, who actually made a stressful day, enjoyable for the time in her presence. As a single female, and doing this on my own for the first time, she was spectacular at explaining the terms and walking me through the process. While my next move will probably take me to a different uhaul location, simply because of the mileage charges, I would seriously consider returning to Lake Ave, just to have her behind the desk. You have found such an excellent employee in Miss Senitra; please pass along my total satisfaction, and extreme gratitude. Thank you!

kathy m. on 6/25/2015
Rating: 3 out of 5 stars

Actually, everything was fine. The customer service person was very knowledgeable and professional. Also, there was an irate, rude customer in the shop when I was there and she handled the situation very professionally while still serving other customers with grace and respect without letting the situation deflect from her calmness and professionalism. she is an asset to your company, Unfortunately, I don't recall her name.

Boris V. on 6/25/2015
Rating: 4 out of 5 stars

the service was very good, but the truck I rented was in poor condition - unsteady steering wheel.

ERIC C. on 6/25/2015
Rating: 2 out of 5 stars

The staff was very impersonable and did not give a crap, they just wanted you to leave. They also would not let you park in the lot, which I could have understood if they took 10 seconds to explain, but I said, they did not care you were there. Rushed you off the property on both ends.

CHING YIH L. on 6/23/2015
Rating: 3 out of 5 stars

Allocate some space for guests to park and wait their cars while returning trucks. Lack of parking space!

nelly p. on 6/22/2015
Rating: 4 out of 5 stars

Excellent experience. staff was friendly, courteous & even called me a cab

Justin W. on 6/21/2015
Rating: 5 out of 5 stars

I don't like having the furniture pads and dolly locked into the truck. They take up space, and the pads for my truck were already unlocked, so I was afraid I would be charged for them even without using them. This location could use more staff during peak times. But, the gentleman that helped me out was great. He was quick, efficient, and it only took 15 minutes at the store for pick up and drop off combined. I don't plan to move again, but if I do, I will be coming back to this location.

fernando r. on 6/18/2015
Rating: 1 out of 5 stars

I rent a dolly on 6-5-2015 at 2:17pm its no the first time that me or my family rent a truck or any equipment from your company. today 6/18/2015 i go to your location at Lake ave rochester ny 14608, to ask why you guys hold $105 from my bank account.. they guy try to many time explain me why but he make a mistake on my contract that he told me tha was my fault because i didnt read the contract... what i told him?? i told him that i was gonna rent the dolly from Friday June 5 to June 6... he write that i was gonna return the dolly on the 5 before 8 pm.... how im gonna return the equipment if i told him that i was gonna go to NEW JERSEY and i was came back next day... he told me that i didn't said Saturday... in other words he call me a liar... just because he make a big mistake where I am the injured because you guys take more money from my account.... why he don't said oh sorry was my mistake i will fix it for you... and he just was repeating ( you are not understanding what Im saying) i was like i you serious? my first time having a problems and i feel so bad because im sure that i tell him that we was gonna return next day... because i don't go and came back from New Jersey in 6 hours there's no way to do that... he told me that he don't know wheres New Jersey. like really?? i understand that he never being in New Jersey but everyone here know that is too far from Rochester New York. I honestly think it was disrespectful to told me I was supposed to read what he gave me . I feel bad because it is not the first time we rented with you and other location and never had money problems I believe that it is unfair after he write in the wrong thing in the contract.. i hope that you company can help me not to give me my money back because i understand that you guys need to take my money but no that much becasue i go to new jersey and return the dolly around 1:20 on sunday.. i hope u do something because i really dont gonna found a good moving equipment company like UHAUL. sincerily, FERNANDO RIVERA

Joseph T. on 6/18/2015
Rating: 5 out of 5 stars

Awesome customer service check in and out

CATHERINE W. on 6/18/2015
Rating: 4 out of 5 stars

very good service