U-Haul at Lake Ave

U-Haul at Lake Ave

Share |

Address

120 Lake Ave
Rochester, NY 14608

(585) 254-1677

(2 Blocks North Of Lyell Ave)
Driving directions

Details

Standard Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Features  

  • Free towing inspection
  • 24 hour dropoff

View Rentals

Moving Truck Rental in Rochester, NY at U-Haul at Lake Ave

Moving to or from Rochester, NY, 14608? Get FREE truck rental rate quotes at U-Haul at Lake Ave. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Rochester, NY will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul at Lake Ave

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Rochester, NY.

Cargo vans and pickup truck rentals in Rochester, NY

U-Haul cargo van rentals and pickup trucks in Rochester, NY are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Rochester, NY, 14608. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Rochester, NY, reserve a van for your moving needs from U-Haul at Lake Ave!

$19.95 Pickup truck and cargo van rentals

Features

  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

GRANT O. on 9/1/2015
Rating: 5 out of 5 stars

The system was majorly buggy to the point that it took nearly an hour to check in. I would have been really upset if it weren't for the professionalism, courtesy, and friendliness of the staff. The level of customer service they provided was so high I really can't complain.

JACQUELINE V. on 9/1/2015
Rating: 5 out of 5 stars

Steven was ecvellent. Personable, friendly, very efficient and very polite. The right mirror on the truck kept going outward which is dangerous becsuse I could not see into the right lsane behind me. I fixed it to go further inward but it popped back outward almost immediately upon moving the 17 ft. truck. I spoke with 4 different people during my rental and all 4 were exceptionally friendly and very polite!!!

Jessica D. on 8/31/2015
Rating: 4 out of 5 stars

I would like take this opportunity to specifically thank your employee Christopher T. who was so instrumental on the morning of August 27th, that he single handedly earned credit for turning our move into a positive experience. Early that morning I spoke to another rental service to re-confirm that our vehicle was ready for pick up and was told to come in. Upon arriving at that competitor's location nearby to pick up our reserved moving truck, we quickly realized there was no truck reserved under our name despite our confirmation, nor was there a truck of the proper size even on the property. With tears in my mother's eyes as the future driver of a tremendous moving truck rather than the small box truck ordered, I quickly got myself to U-Haul down the road. Christopher T. clearly stopped what he was in the midst of doing to make me a priority and he quickly sprang into action to solve the problem and assist us with what was needed. The inventory showed just 1 available truck of our requested size and he secured it, showed us how to operate it so there was a comfort level and even helped us get to a price more aligned with our previous reservation. He went above and beyond, before waving goodbye and getting back to his original activity that I had interrupted earlier. Not only were we grateful of U-Haul's selection and availability, but it was really Christopher who turned a dreadful experience into a positive one that worked out perfectly. Based on this, we already shared this story and recommended you to others in the area also preparing to move during the college season. And also based on this we were sure to name U-Haul as the vendor of choice when providing feedback to the competitor down the road. Thank you U-Haul, and Christoper T. at the Lake Avenue location.

WILLIAM R. on 8/31/2015
Rating: 5 out of 5 stars

A reservation was made 2weeks ahead of time 1 day before pickup I was told no trucks were available until later in the day farther away from my pickup point. 3 phone calls later got me a smaller truck farther away. Why did I go on line to reserve it???

LINDA C. on 8/31/2015
Rating: 5 out of 5 stars

I think it is important that there be a second person helping at the Lake Ave U-Haul. There was only one person working on Saturday and he was busting his tail to serve everyone that was coming in at a very rapid pace. He did a great job, but really - UHaul should hire a second person to help him at all times. It was a bit better when I returned the U-Haul on Sunday as there was a second person there - but not sure if that was typical for that second person to be there. Please ask the gentleman working at the Lake Ave Uhaul what help he needs. We will go back to that UHaul since he clearly understands what needs to be done and how to do it fast and efficiently.

Yolanda G. on 8/30/2015
Rating: 5 out of 5 stars

Thank you for your service.

timarra T. on 8/29/2015
Rating: 3 out of 5 stars

Need to improve on customer service skills it was very poor . IT was filled with attitude, rudeness for absolutely no reason.

BEXLEY B. on 8/27/2015
Rating: 4 out of 5 stars

not enough people working at a busy location. also, a shuttle service would have been fantastic

CHARLES H. on 8/27/2015
Rating: 5 out of 5 stars

Your online reservation system sucks. I reserved on line to pick up early at another location and the day-before confirmation tells me to pick up at a location several miles away at 2 pm. How can anyone make a plan with that system. Actual interactions with people were good, but your reservation system is terrible!!!

PETER O. on 8/25/2015
Rating: 5 out of 5 stars

I was completely satisfied. The employees on duty were great. It was nice to be treated like a royalty. I will certainly return if have the need to rent a vehicle another time.

Tina B. on 8/25/2015
Rating: 3 out of 5 stars

Parking is terrible and the building is hard to spot in a sea of big vehicles. In/out routes are unclear. Parking is on a creepy side street. Employee was very friendly and helpful.

tim s. on 8/25/2015
Rating: 4 out of 5 stars

very friendly and well organized

MATT S. on 8/24/2015
Rating: 1 out of 5 stars

Both employees had a really bad attitude. Especially the short heavy set lady. I feel like they are just so stressed out because the uhaul hot shots short staff this loaction. There is no such thing as kind hearted people in the ghetto. So I can see why the employees at this location are so short fused. At least help out the GM at that store and give him some people that know what work is. He was busting his ass on a Sunday. Mean while the heavy set women wasn't doing a thing.

Rosa L. on 8/23/2015
Rating: 5 out of 5 stars

I've rented trucks from this location before and the vehicle was clean inside. This time the cup holder area was very dirty so I used Lysol wipes to clean the area. The woman was very helpful during my walk around to check for dents/scratches to the vehicle and was very efficient when I rented the vehicle and the gentleman processed my return very quickly. The service I received on 8/21 & 8/22 was the best service I've received since renting vehicles from this location.

LISA R. on 8/21/2015
Rating: 2 out of 5 stars

We were not happy that we were charged extra for gas even though we thought we filled the tank to the proper spot on the gage. So we put 10 gallons in and were still charged.

DENISE W. on 8/20/2015
Rating: 5 out of 5 stars

The truck I rented smelled awful,a mixture of cigarette smoke and farm animal,when it got just a little dark could not see out the windshield due to the film that was on the windshield from the smoking,had to buy glass cleaner and air cleaner,plus shower and wash my hair,and I was only driving.

MICHAEL C. on 8/20/2015
Rating: 5 out of 5 stars

Nothing

MICHELLE W. on 8/19/2015
Rating: 5 out of 5 stars

Your. Manager. Was one of The Best Very hard worker.Very Accommodating. To Each Person that came in.wonderfull

JOHN R. on 8/19/2015
Rating: 5 out of 5 stars

I have to say that the employee that waited on me for this transaction was OUTSTANDING! She had several people she was waiting on and not a single one felt neglected or waited very long for her complete attention. She was multitasking - waiting on one while starting the process for another. Pulling out one vehicle and familiarizing another person with their vehicle. She was efficient, VERY pleasant, and professional. She made the experience extremely pleasurable and I will go to that location again because of her!

JUAN C. on 8/18/2015
Rating: 1 out of 5 stars

Clerk lacked customer service skills. Document said gas tank was full, drove the truck only about 25 miles and it took $25 worth of gas at $2.60 /Gal. Your central customer answering center lied to me, telling me she was physicly at this location and gave me wrong info on insurance coverage the I usually get (the best). I still don't even know what my charges were.......

JOHN R. on 8/18/2015
Rating: 1 out of 5 stars

Way too crowded

MATTHEW T. on 8/17/2015
Rating: 1 out of 5 stars

The "general manager" will rush you through the inspection process and when you return the rental, try and hit you for damage that's obviously been there for awhile to make more money off of you

ALEXANDRA B. on 8/17/2015
Rating: 3 out of 5 stars

The truck I had was very scary to drive the wheels needs to be aligned as well as a could other things. In the rain it made it extremely difficult. There was also one man that was rude.

Carol C. on 8/16/2015
Rating: 1 out of 5 stars

The vehicle I rented smelled like there were animals inside. And since I'm very allergic to dogs and cats I am sure it was one or the other. It was disgusting and honestly I don't know that I would ever rent from Uhaul again. I had to wear my shirt on my face and ride with the windows all the way down the whole time. The furniture I moved absorbed the smell so needless to say I'm very disgusted with the service and cleanliness. I have rented from Uhaul many times over the years and this may very well be my last.

EDWIN L. on 8/16/2015
Rating: 4 out of 5 stars

The lady that helped me was knowledgable and she was quick. In and out fast!