U-Haul at Lake Ave

U-Haul at Lake Ave

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Address

120 Lake Ave
Rochester, NY 14608

(585) 254-1677

(2 Blocks North Of Lyell Ave)
Driving directions

Details

Standard Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Features  

  • Free towing inspection
  • 24 hour dropoff

View Rentals

Moving Truck Rental in Rochester, NY at U-Haul at Lake Ave

Moving to or from Rochester, NY, 14608? Get FREE truck rental rate quotes at U-Haul at Lake Ave. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Rochester, NY will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul at Lake Ave

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Rochester, NY.

Cargo vans and pickup truck rentals in Rochester, NY

U-Haul cargo van rentals and pickup trucks in Rochester, NY are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Rochester, NY, 14608. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Rochester, NY, reserve a van for your moving needs from U-Haul at Lake Ave!

$19.95 Pickup truck and cargo van rentals

Features

  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

Rowan C. on 3/2/2015
Rating: 3 out of 5 stars

After originally having 997 Broad St as my drop off, and finding it closed, I was happy to have somewhere to drop off the truck. It was after-hours, so staff and building reviews are not applicable.

cindy s. on 3/2/2015
Rating: 3 out of 5 stars

Employee Named Steve Was pretty rude. About the parking lot. Parking there is a bit scars. I had no where else to park but where i did and he was rude in telling me to move. Very poor Customer Service. Thank you.

AMY C. on 3/2/2015
Rating: 5 out of 5 stars

Your staff went above and beyond to help me in a time of chaos. trucks were late but your associates were A+ in customer service... I couldn't have been any happier with the staff. Just watching your staff operate & maneuver under high pressure and being the BEST at whet they do at Lake Ave UHaul **Excellent staff should be praised.

LISA R. on 3/1/2015
Rating: 4 out of 5 stars

The tires on the truck were poor quality; I got stuck in the snow six times

RHONDA G. on 2/28/2015
Rating: 1 out of 5 stars

The lady was very rude and act like she had a attitude.And it costed me more money than I thought it was going to be.I believe they cheated me out my money.

CANDICE B. on 2/27/2015
Rating: 2 out of 5 stars

The truck we rented was in poor condition and also I forgot to put gas in it when I arrived to return the truck. We tried to back out and turn around but due to the snow and the hill the street is on we could not move the truck and it was stuck. I was charged an additional $30.00. The bumper cover also came of while driving. I was not charged for the bumper falling off but the unit was in very poor condition. I was afraid the truck was going to break down. Not satisfied with gas fee and condition of the truck. The representatives were great.

EBRIANNA L. on 2/27/2015
Rating: 1 out of 5 stars

The woman behind the desk was very rude. I wasnt sure what size truck I needed and she had a attitude about helping me. Very poor experience. Uhaul has unbeatable prices otherwise I'd never do business at the Lake Avenue Roch NY location again.

ROSCOE S. on 2/24/2015
Rating: 4 out of 5 stars

The truck was returned full but It was taking out at 3/4 of a tank. You all didn't give me any credit for the extra gas but if I returned it with less then what you gave me you sure would of charged me the $4 a gallon to refill.

ALEXIS M. on 2/22/2015
Rating: 1 out of 5 stars

Make sure next time your employees listen and know what they're talking about .

jack k. on 2/22/2015
Rating: 5 out of 5 stars

Can't think of anything!

William K. on 2/21/2015
Rating: 5 out of 5 stars

The staff did an excellent job. Prompt, courteous, efficient service. I would highly recommend them to my friends.

AURTHER T. on 2/21/2015
Rating: 5 out of 5 stars

Don't have to make any improvements.was a great experience.both times I was in there,i recd great treatment,sinitra and steve are wonderful.they were very busy both times,they handled themselves in a very mannerly way..The only thing I have to say is they have to put up with unlikely people that have attitude.still in all they kept cool.which I don't think I could do if I was them.I would go back in a minute.even if it was to hang out.its that nice.just to say to customers.pls don't get attitude,they work as hard and fast as they can.doesnt take 5 min to sign up and fill papers for a rental.

LYNETTE V. on 2/20/2015
Rating: 3 out of 5 stars

The representatives were GREAT, helpful courteous and friendly. Cannot find anything I would change both reps had what is quickly becoming a thing of the pass, EXCELLENT CUSTOMER CARE!!! Keep doing what you do, and how you're doing it.

SHAWN M. on 2/19/2015
Rating: 5 out of 5 stars

Steve and his team are wonderful, fast and friendly. Willing to go the extra mile. I only go here because they treat us right.

MIKE T. on 2/17/2015
Rating: 3 out of 5 stars

The uhaul smelled like an ashtray, full of cigarette ashes. The box was full of dust/debris and random things from the last run. The doors didn't close right.

Laurie B. on 2/17/2015
Rating: 3 out of 5 stars

Very pleased with both employees I encountered - very helpful, friendly, and professional.

SHONDA J. on 2/15/2015
Rating: 5 out of 5 stars

Every thing was great no problem the young man that assist me was wonderful.

CALVIN H P. on 2/5/2015
Rating: 5 out of 5 stars

Hello, Very Professional Manager. Great attitude. Answered all of my questions. My overall experience was Awesome. Please let the Manager know who assisted me on 2/4/15 @ 7:41am Great Job!!! Thank You

Katharine K. on 2/4/2015
Rating: 3 out of 5 stars

The driveway could be cleared better when it's snowy!

PAMDORA D. on 1/30/2015
Rating: 5 out of 5 stars

The team at lake avenue store was wonderful, they work like the work at delta sonic, (counter line full, and the floor team close out return trucks for next customer, line went smoothly, with all smiles.??

MIKE L. on 1/30/2015
Rating: 5 out of 5 stars

Put snow tires on trucks.

jerel g. on 1/30/2015
Rating: 5 out of 5 stars

Amazing customer service. Omg I love the experience every time I use the service and the rentals which are perfect for my needs!!!

MICHAEL A. on 1/23/2015
Rating: 3 out of 5 stars

Should check that the truck functions before renting. We arrived and checked out. The employee took us to the truck and couldn't start it. There was no other truck that size there so we had to rent a smaller truck which our stuff didn't fit into. So now we have to make another trip and pay another 600 or more for everything. . We took a taxi here from the train station. If we had known in advance , we could have gone to a different location or different company. Horrible. Then a cable on the door broke so we had to wait to get roadside assistance. . ridiculous

SHERITTA J. on 1/20/2015
Rating: 5 out of 5 stars

Everything was good and the guy was really nice and helpful. He even helped me down from the truck when I returned. Excellent customer service. He was moving quickly and efficiently from customer to customer without making you feel rushed. He should be promoted to store manager.

CHRISTOPHER B. on 1/20/2015
Rating: 3 out of 5 stars

More staffing on a Saturday. The one guy on duty when we returned the van was exceptionally helpful but overworked for the volume of business.