U-Haul at Lake Ave

U-Haul at Lake Ave

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Address

120 Lake Ave
Rochester, NY 14608

(585) 254-1677

(2 Blocks North Of Lyell Ave)
Driving directions

Details

Standard Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Features  

  • Free towing inspection
  • 24 hour dropoff

View Rentals

Moving Truck Rental in Rochester, NY at U-Haul at Lake Ave

Moving to or from Rochester, NY, 14608? Get FREE truck rental rate quotes at U-Haul at Lake Ave. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Rochester, NY will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul at Lake Ave

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Rochester, NY.

Cargo vans and pickup truck rentals in Rochester, NY

U-Haul cargo van rentals and pickup trucks in Rochester, NY are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Rochester, NY, 14608. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Rochester, NY, reserve a van for your moving needs from U-Haul at Lake Ave!

$19.95 Pickup truck and cargo van rentals

Features

  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

MICHAEL A. on 1/23/2015
Rating: 3 out of 5 stars

Should check that the truck functions before renting. We arrived and checked out. The employee took us to the truck and couldn't start it. There was no other truck that size there so we had to rent a smaller truck which our stuff didn't fit into. So now we have to make another trip and pay another 600 or more for everything. . We took a taxi here from the train station. If we had known in advance , we could have gone to a different location or different company. Horrible. Then a cable on the door broke so we had to wait to get roadside assistance. . ridiculous

SHERITTA J. on 1/20/2015
Rating: 5 out of 5 stars

Everything was good and the guy was really nice and helpful. He even helped me down from the truck when I returned. Excellent customer service. He was moving quickly and efficiently from customer to customer without making you feel rushed. He should be promoted to store manager.

CHRISTOPHER B. on 1/20/2015
Rating: 3 out of 5 stars

More staffing on a Saturday. The one guy on duty when we returned the van was exceptionally helpful but overworked for the volume of business.

JAZMIN P. on 1/19/2015
Rating: 5 out of 5 stars

Always enjoy service at the lake ave location. The staff is very polite and professional.

TIMOTHY D. on 1/18/2015
Rating: 5 out of 5 stars

The man who was on duty was excellent- helpful, fast, courteous and fast! Only downside of location was parking options but he even helped me with specific advise where to park off site

Robert F. on 1/17/2015
Rating: 4 out of 5 stars

Bigger parking lot so customers could leave their car when getting a truck.

KEN H. on 1/13/2015
Rating: 5 out of 5 stars

The customer service at this location was outstanding! I let the employees know this when I picked up and dropped off that the customer service I received was just awesome. They were helpful, friendly, personable, and I would recommend this location every time.

GLENN H. on 1/13/2015
Rating: 4 out of 5 stars

The staff was prepared when I arrived and were friendly and helpful. Overall a problem free experience.

WILMA A. on 1/12/2015
Rating: 5 out of 5 stars

My experience was good. The staff was very helpful. Thank You.

WILLIAM S. on 1/12/2015
Rating: 5 out of 5 stars

I really appreciate that they gave us a call in the morning to ask if we wanted the vehicle warmed up.

JOEY J. on 1/10/2015
Rating: 5 out of 5 stars

Senitra and Steven marshal gave me the best service experience I have had in a long time...breath of fresh air!!!

Pavel S. on 1/6/2015
Rating: 5 out of 5 stars

Get these guys a bigger lot! I never see anyone do more with less as far as Uhaul is concerned. They were great and incredibly friendly as well (I was a couple hours late picking up my truck).

Lynn M. on 1/5/2015
Rating: 2 out of 5 stars

There is NO parking for cars once one has picked up one of your trucks and Lake Ave.'s location is NOT a very good one, which means it does not feel safe to leave one's vehicle while renting a truck. In addition, there was a problem with adjusting the passenger side mirror. The 2 positions available were either (1) too far out to be able to safely see the traffic on the right hand side of the truck (without leaning all the way over to the passenger seat, which at 5'4" is a problem for someone my size) or (2) the alternative mirror adjustment was to have it so I could see what was inside the cab, but NOT anything along the side of the truck. I was told upon return that there was a problem with the seals and that would happen in the cold. Even a U Haul employee could not find a middle adjustment for the passenger mirror. I could have had an accident due to your equipment malfunctioning! In addition, I was not told how to check the mileage (buttons on left side of dash), until I returned the truck, therefore was forced to take someone's word for how many miles I traveled. Have used U Haul in the past without incident at another location. After this experience, am not sure I will consider U Haul trucks in the future. Upon checkout, I was told I brought it back with less gas then it contained upon pick up. I insisted that both employees re-check with me, as I was POSITIVE that I brought the truck back with MORE gas. Their 2nd inspection proved that I was correct. How many people take an employee's word for it and just fork over more money? Totally unacceptable. Interestingly enough, I was NOT offered a refund or discount for bringing it back with MORE gas. Also, at no time (when I called and/or stopped in) did anyone mention the difference in the interior height of the 10' trucks, vs. 14'. If that was mentioned, I would have probably chosen the 14', as we had a problem with the height of several things we moved, causing at least 1 (if not 2) additional trips, along with the extra stress. Since they were not parked next to each other, it wasn't obvious, until moving time. Had rented the 14' last time, from Irondequoit, without a problem. Shouldn't your personnel try to up sell? Would love to get a reply. Regards Lynne

SYNTHIA J. on 1/5/2015
Rating: 3 out of 5 stars

check vehicle before loaning them out...there was marijuana found in front of the drivers seat. other than that the staff was very wonderful. and i have already recomended to a friend

BETTY C. on 1/3/2015
Rating: 3 out of 5 stars

Great customer service.

TAKIERRA E. on 1/2/2015
Rating: 5 out of 5 stars

Very helpfuil and patient

Ralph C. on 1/2/2015
Rating: 5 out of 5 stars

Put entrance and exit signs since parking is at angle and designed for entry from Lake Ave, with exit on the side street. Very happy that I could make reservations from my mobile.

CYNTHIA M. on 12/31/2014
Rating: 3 out of 5 stars

All Staff were nice, but the woman who first checked me out was very outgoing, smiley and uplifting

ASHLEY N T. on 12/29/2014
Rating: 3 out of 5 stars

Not a bad experience but there is not enough parking. I followed my husband and because the lot is so tight you have to back up into traffic to get out.

benjamin a. on 12/28/2014
Rating: 5 out of 5 stars

Professional,knowledgeable,and courteous staff,very helpful checking in,and checking out. This is my favorite location in my city.

MAHOGONEY H. on 12/23/2014
Rating: 1 out of 5 stars

I wouldn't recommend anybody to use uhaul services. I got a flat 2 min after driving away with the truck and waited 4 hours for the tired to be change. BAD CUSTOMER SERVICE!!!!!!

MONA B. on 12/20/2014
Rating: 5 out of 5 stars

Very nice and informative people. Would go again.

LATOSHA H. on 12/20/2014
Rating: 5 out of 5 stars

The vehicle was spotless like it was just detailed. Uhaul employee was awesome and polite, also very informative. He answered every question. Thank You!

lindsay c. on 12/14/2014
Rating: 3 out of 5 stars

Out van broke down and we called multiple numbers to get assistance. Not one person was willing to help and we kept getting redirected to new people who couldn't help us. Roadside assistance never called us back and we still had to pay full price. We had to take an extra hour to get cables to jump it when the company should have taken care of it and taken responsibility for giving us a broken van. Terrible customer service.

marvin r. on 12/10/2014
Rating: 3 out of 5 stars

The young lady working the counter was above excellent...she should be working in a much greater position in your company......something you should know