U-Haul at Lake Ave

U-Haul at Lake Ave

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Address

120 Lake Ave
Rochester, NY 14608

(585) 254-1677

(2 Blocks North Of Lyell Ave)
Driving directions

Details

Standard Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Features  

  • Free towing inspection
  • 24 hour dropoff

View Rentals

Moving Truck Rental in Rochester, NY at U-Haul at Lake Ave

Moving to or from Rochester, NY, 14608? Get FREE truck rental rate quotes at U-Haul at Lake Ave. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Rochester, NY will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul at Lake Ave

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Rochester, NY.

Cargo vans and pickup truck rentals in Rochester, NY

U-Haul cargo van rentals and pickup trucks in Rochester, NY are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Rochester, NY, 14608. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Rochester, NY, reserve a van for your moving needs from U-Haul at Lake Ave!

$19.95 Pickup truck and cargo van rentals

Features

  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

JESSICA B. on 7/27/2014
Rating: 1 out of 5 stars

I was sent to a different location than I requested, did not get the discount the reservation site said I would get if I was not sent to my preferred location, and the staff were extraordinarily rude.

Kathryn D. on 7/26/2014
Rating: 2 out of 5 stars

I signed up online for a 14 foot truck a week before I had to move. Then two days before my move they called saying that they only had a 10 foot truck available. This truck DIDN'T HAVE A RAMP so it made the packing and unloading very difficult. All their trucks should have ramps included bottomline.

Kearston L. on 7/26/2014
Rating: 3 out of 5 stars

The men that worked inside the office we're friendly hand helpful. The woman outside who was supposed to look the truck over with us just stood 20 ft away and when we pointed out scratches that were not already marked with x stickers she wasn't interested in even looking or marking them and told us just to write it down on our contract. That was a little nerve wracking and we worried we might be charged for the scratches later. We weren't, but that woman wasn't helpful or reassuring at all.

STEPHANIE T. on 7/24/2014
Rating: 3 out of 5 stars

Dropping off the truck was the worse experience.. the lady gave me hard time about the gas level and I kept explaining that I filled it to the line it began at.she was rude, couldn't help and said the manager is in tomorrow.I should deal with it then..she could care less bout me being unhappy.that's fine I won't recommend this location.

Mark M. on 7/23/2014
Rating: 3 out of 5 stars

Awfully crowded location. Very little space to pull in.

BILL L. on 7/22/2014
Rating: 3 out of 5 stars

This time counter service was very prompt and effective. Other times there have been long waits, especially if a difficult, needy customer is ahead of you. And this truck (with 78k miles) was in excellent condition and drove great. Last truck had broken, uncomfortable driver's seat.

MELISSA F. on 7/22/2014
Rating: 2 out of 5 stars

There is no parking at the facility, only side street parking. The cashier was not very friendly and went too quickly through directions.

JUDITH M. on 7/21/2014
Rating: 5 out of 5 stars

Great staff, personable, friendly and courteous

Jolene V. on 7/21/2014
Rating: 2 out of 5 stars

When trying to reserve had a rude person Named Nick who was no service in finding me a rental for my move. Called back spoke to Tonya who gave me false information as well but did look for a rental for me.so she did go the extra mile with finding me a truck but all other infor was false.She said that my rental consisted of the first 30 miles comes with the 24hr rental and every mile after that will be .88 cents a mile. I asked while on line states .79 cents a mile she said sometimes it depends on what you place in the order.OKAY... So i picked up my rental saturday morning 7/19 LAke Ave Rochester Ny. Very stressful busy place.I was handed over some paperwork he briefly went over gas had to be 7/8 full and I returned it btw the 7/8 and full tank more than what was in the truck before i took off and was charge 31.00 dollars for gas .He told me i had to place 7/8 upon my return and i did plus some but was still charged. Over all very misleading infor from online to rep over the phone. Uhaul Reps do not have the correct information and has charged me well beyond what was explained. I would never use this company again for a move and would not recommend it to anyone in the future as all around it was a very bad costumer expirience.

JINOG C. on 7/20/2014
Rating: 5 out of 5 stars

Car not clean Please little bit air filler clean

JUDITH M. on 7/18/2014
Rating: 5 out of 5 stars

Great customer service in picking up the uhaul and returning it. It would be nice to have a chair and table to sit while making your transaction for those of us who might need assistance, due to bad knees or back.

DONALD Z. on 7/14/2014
Rating: 3 out of 5 stars

I really liked the truck. However I thought I paid way to much. I was told after the fact that I could have rented the truck for one way pricing and return the truck to the same location. I would have paid a little more for the day and saved on the miles. One other thing u haul always pulls is sending me to a further location to pick up the truck knowing I have to pay for the miles. I know we all have to make money but 300 bucks on a truck that is advertised at 29.99 a day is wrong business tactics.

THOMAS B. on 7/14/2014
Rating: 3 out of 5 stars

Staff was very helpful. Trailer was dirty inside and tire leaked air. Had to fill it twice.

TERESA C. on 7/10/2014
Rating: 2 out of 5 stars

We were not told about mileage fee.. I gave the agent the address we were moving to and she gave us 10 miles..it was actually 23 miles. I paid double what I thought I would pay due to this. They also wanted us to put in more gas than was on the paper. Not happy! !

JOSEPH T. on 7/10/2014
Rating: 5 out of 5 stars

Service was great told me they would contact me when trailer was avaliable within an hour and got a call in 15 minutes. No complaints . Joe

JEFF M. on 7/9/2014
Rating: 5 out of 5 stars

Very helpful and courteous staff!

ALAN L. on 7/2/2014
Rating: 2 out of 5 stars

Accused of destroying a tire on the vehicle. This did not happen while I had vehicle. Was told by customer rep that it could have happened on lot at night after I dropped vehicle off. Or, for all I know, it could have happened by staff at location. IT DID NOT HAPPEN BY ME. WILL NEVER, EVER use UHAUL again.

LeAnn M. on 7/1/2014
Rating: 4 out of 5 stars

It was a very pleasant experience. My truck was ready, and staff were very knowledgeable and friendly.

Amanda C. on 6/30/2014
Rating: 2 out of 5 stars

I thought it was unsafe that they didn't have parking available for customer cars. I was not ok with parking my car on an off-street that was in a somewhat bad area. I find that pretty unprofessional. I would not have used this location if I had known this in advanced. Also, the associates all seemed bored with their job and not happy. Not a good environment. Wouldn't recommend to others.

Justin D. on 6/29/2014
Rating: 3 out of 5 stars

More employees helping check customers in and get them their equipment in the mornings.

GARRET A. on 6/26/2014
Rating: 5 out of 5 stars

The inside of the van was very clean, but the windshield had alot of dead bugs on it.

Patricia D. on 6/23/2014
Rating: 5 out of 5 stars

Staff at pick up extremely patient with my questions! Wonderful experience overall.

Krishnendu S. on 6/23/2014
Rating: 3 out of 5 stars

Inside of the Cab needs freshner. It was very bad. Thanks.

Joe B. on 6/22/2014
Rating: 4 out of 5 stars

no improvements needed

ROSCOE S. on 6/20/2014
Rating: 4 out of 5 stars

When I called to extend the time I didn't like the comment that your employee Corey made when I told him because of traffic and other problems I needed to extend the time. He replied you can't get it back any sooner there can't be that much traffic. He did extend my time but I thought the comment was not called for.