U-Haul at Lake Ave

U-Haul at Lake Ave

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Address

120 Lake Ave
Rochester, NY 14608

(585) 254-1677

(2 Blocks North Of Lyell Ave)
Driving directions

Details

Standard Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Features  

  • Free towing inspection
  • 24 hour dropoff

View Rentals

Moving Truck Rental in Rochester, NY at U-Haul at Lake Ave

Moving to or from Rochester, NY, 14608? Get FREE truck rental rate quotes at U-Haul at Lake Ave. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Rochester, NY will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul at Lake Ave

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Rochester, NY.

Cargo vans and pickup truck rentals in Rochester, NY

U-Haul cargo van rentals and pickup trucks in Rochester, NY are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Rochester, NY, 14608. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Rochester, NY, reserve a van for your moving needs from U-Haul at Lake Ave!

$19.95 Pickup truck and cargo van rentals

Features

  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

CORINNE K. on 8/22/2014
Rating: 5 out of 5 stars

The woman at this site was extremely courteous and helpful!

MYLES B. on 8/21/2014
Rating: 3 out of 5 stars

Only one person working and trying to prepare for an interview - all while working with customers. He was moving quickly and making an effort, but he needed additional staff support. As a first-time U-Haul user, I felt rushed through the instructions, didn't get a clear explanation, and felt like the entire process was a hassle. Not to mention a tight parking lot that was difficult to get in and out of.

PETER M. on 8/20/2014
Rating: 4 out of 5 stars

The service from Steven Marshall was outstanding. He explained everything and was very helpful. I would rent from him anytime.

Drew R. on 8/19/2014
Rating: 3 out of 5 stars

Location was cramped, with not enough space for both rental and customer vehicles in the lot. Staff was competent, but frustratingly slow and rudely short with customers. If being in an undesirable location was not enough, the many security cameras with flashing red lights give customers a sense of distrust and hostility watching from every corner. While I accomplished my move, the experience working with this U-Haul location was decidedly unpleasant.

JOE G. on 8/17/2014
Rating: 4 out of 5 stars

Everyone was very friendly, at both pick up and drop off... Goes a long way during stressful moves.

chris m. on 8/16/2014
Rating: 5 out of 5 stars

The person that assisted me was very nice and friendly.

Atiah A. on 8/16/2014
Rating: 5 out of 5 stars

Steven did a great job making sure I got what I needed! Thank you!

JOHN W. on 8/13/2014
Rating: 3 out of 5 stars

the air condition did not work at all and it was very hot outside

WALTER R. on 8/12/2014
Rating: 4 out of 5 stars

Make sue your credit or debit card is swipeable, and that it has some recent activity. due to the Card Machines needing upgrade, sometimes rake many attempts to access approval.

MARK V. on 8/9/2014
Rating: 3 out of 5 stars

Not happy with the fuel label from the pick up location. The label on the sheet said it was full but I did not match it up with the truck!!! When I returned it I filled it to where it was when I rented it but because the sheet said otherwise I had to add more. I guess it was my fault for not walking and checking the vehicle with the sales rep before I drove away!!

XUEYA C. on 8/9/2014
Rating: 1 out of 5 stars

No parking

JUSTINE W. on 8/9/2014
Rating: 5 out of 5 stars

Very good custpmer service could use more employees at the location but the employee did a very great job while taken care of atleast 7 customers at a time.

THOMAS H. on 8/7/2014
Rating: 3 out of 5 stars

It was busy. Had to wait before the attendant could go through the process of turning the vehicle over to me.

Fredeswinda V. on 8/6/2014
Rating: 5 out of 5 stars

Excellent customer service

Brett W. on 8/4/2014
Rating: 5 out of 5 stars

One aspect of the rental process that could have been improved for me was the initial inspection. As a customer, I am unfamiliar with the condition of the equipment I am about to use. So it would be easy for me to overlook, underestimate, or miss any damage. It concerns me that upon returning the vehicle/equipment, I could then be charged for something that was a result of ignorance rather than a result of something that occurred while I was responsible for it. Although at no time was I given a time constraint to inspect my rental vehicle/equipment, I did get a very strong impression that the U-Haul company prefers a rapid transaction process that does not allow for much time for a thorough inspection. It did not put me at ease. In fact, during the time I was responsible for the vehicle/equipment, I was concerned that I had "missed" something and would then be charged for it. I returned the vehicle/equipment in the same condition, plus the few miles of driving, as I had received it. After a thorough review, it was a great relief when I was informed that all was in order. I'm not trying to imply that the U-Haul company is trying to take advantage of customers. However, this particular area seemed to be one in which it would be easy for something to slip through the crack. I understand the importance of maintaining and protecting the company's vehicles, equipment and property. Perhaps something could be done to revise or improve this area. I would also like to say that the people at the location from which I rented (120 Lake Ave, Rochester, NY) were extremely knowledgeable, polite, helpful and timely. They made my experience a very positive one.

LORY P. on 8/4/2014
Rating: 3 out of 5 stars

Great experience with Larry! Both on pickup and return! Becuase of his service I will rent from that location again! Please tell him thank you for me!

DAVE G. on 8/3/2014
Rating: 3 out of 5 stars

need bigger lot space

GINNY G. on 8/3/2014
Rating: 5 out of 5 stars

Better rates. How 19.99 becomes almost $60 for 40 miles is amazing.

DAN H. on 8/2/2014
Rating: 3 out of 5 stars

Rented a 10' truck for a day. It was ready on time, clean, and driving was uneventful. Thank you

RAYMOND P. on 8/1/2014
Rating: 3 out of 5 stars

I tried to reserve a truck for two days. I reserved for one day with the understanding I could extend one additional day. When I picked up the truck I was told I could not extend. After considerable back and forth I got the truck for two days. Seeking help to unload, I called the my emove number and it wasn't working. I called the local number and was transferred. The prices they quoted were much higher than the stickers in the truck. Those need to be updated.

ANTONIO D. on 8/1/2014
Rating: 1 out of 5 stars

A guy with a very bad morning behaviour. They should relax with a customer who is tired after the move, instead of yell and treathten that he is going to charge me . I will try to avoid this place for sure

CECILIA S. on 7/30/2014
Rating: 4 out of 5 stars

it was good.

Rianna M. on 7/29/2014
Rating: 2 out of 5 stars

This may not be the locations fault, but there were cockroaches in the back of the truck. There was no other truck available for my move today. We had to buy cockroach spray and clean our truck. An extra day with the truck was offered. The location was in a rough area of Rochester.

sean D. on 7/29/2014
Rating: 5 out of 5 stars

Shawn, the general manager, did a great job of getting us in and out (I think we spent 5 minutes total between pick up and drop off!) Thanks!

JESSICA B. on 7/27/2014
Rating: 1 out of 5 stars

I was sent to a different location than I requested, did not get the discount the reservation site said I would get if I was not sent to my preferred location, and the staff were extraordinarily rude.