U-Haul Moving & Storage at Ridge Rd

U-Haul Moving & Storage at Ridge Rd

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Address

1875 E Ridge Rd
Rochester, NY 14622

(585) 467-8330

(By Culver Rd)
Driving directions

Details

Standard Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Storage access

  • Mon-Sun: Closed

Features  

  • Free towing inspection
  • Propane pay at pump
  • 24 hour dropoff

View Rentals

Moving Truck Rental in Rochester, NY at U-Haul Moving & Storage at Ridge Rd

Moving to or from Rochester, NY, 14622? Get FREE truck rental rate quotes at U-Haul Moving & Storage at Ridge Rd. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Rochester, NY will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage at Ridge Rd

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Rochester, NY.

Cargo vans and pickup truck rentals in Rochester, NY

U-Haul cargo van rentals and pickup trucks in Rochester, NY are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Rochester, NY, 14622. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Rochester, NY, reserve a van for your moving needs from U-Haul Moving & Storage at Ridge Rd!

$19.95 Pickup truck and cargo van rentals

Features

  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

James G. on 10/29/2014
Rating: 2 out of 5 stars

Did not have a drop off for my location had to pay xtra and drive back from Olean ,NY 120 miles not happy!

Manuel F. on 10/29/2014
Rating: 5 out of 5 stars

Thank you for such great service.

DAN R. on 10/29/2014
Rating: 1 out of 5 stars

Did not buy protection plan because I know I wouldnt hit anything. Was not told to walk around truck when I arrived to make sure nothing was wrong. I brought the truck back and they come right out and look right at the huge marks along the side of the truck....as if they knew they were there......and then charged me for the damage cause I'm sure the last person had the protection plan....so they blamed it on me. Never again will I trust this company.

ANNIE W. on 10/27/2014
Rating: 5 out of 5 stars

quick check in and very friendly/helpful staff

REID K. on 10/24/2014
Rating: 3 out of 5 stars

I did not appreciate having to drive 66 miles to pick up a trailer and return to my home to begin packing. You should have the equipment available at the location I choose that is close to my location. If the equip. isn't there you should arrange to have it there for my pickup.

MICHAEL P. on 10/22/2014
Rating: 4 out of 5 stars

Fast, curteous service. I was very impressed.

John G. on 10/22/2014
Rating: 5 out of 5 stars

The guys are outstanding! We will be back and we highly recommend! Thank you!

Amanda A. on 10/20/2014
Rating: 2 out of 5 stars

I do not recommend renting the auto tow dolly. We rented this, they supposedly checked the model car we were trying to tow and said everything was good to go. We picked up the dolly from the irondequoit location at 3:30 and drive out to victor to pick up the car (they didn't have a dolly available at a closer location and wanted to charge basically double the price to return to a different location) anyhow we got the car all lines up to pull onto the dolly when we realized that the bumper of the car (all stock nothing custom, owner of the vehicle works for a body shop so the car is very well maintained) wouldn't clear the hooks that hold the straps. We were stuck 30 minutes from uhaul with a dolly that we couldn't use. 4:20 pm From there we called uhaul explained the situation asked if they would cut us a break and let us return the dolly to a different location seeing how we were 30 minutes away and couldn't use it. The managers response was no it had to be returned to the location of pick up. I of course then asked to be refunded for the dolly I rented ( which I only rented because they told me the car would fit) that I couldn't use and they told me no. I had had the dolly for over an hour at this pint so there was no way i would be refunded. I had to "call the road side assistance and have them come asses the problem." Unfortunately I didn't have time to wait 45 minutes for road side assistance. So we were forced to have a tow company tow the car. When we returned the dolly back to uhaul the assistant manager said I had to call the 1800. # because there was nothing he could do. Called the 1800 # they then gave me the run around saying I had to speak with the store manager because he would issue the refund. It was to the point where the manager told me I must have a custom bumper or maybe I didn't have enough air in my tires? That's why it wouldn't go on the dolly. Really? Any excuse to not have to deal with an upset customer... Had to file a complaint with the 1800# and the store manager would contact me in 72 hours... No phone call.. No email... Went to uhaul and was told that the manager wasn't there but he emailed me. No email. Literally the most stressful ridiculous waste of time ever. Bottom line. Save yourself the aggravation and don't rent a car dolly from uhaul.

TRAVIS K. on 10/18/2014
Rating: 5 out of 5 stars

Excellent customer service.

ROXANNE K. on 10/18/2014
Rating: 5 out of 5 stars

James was wonderful what an asset I came down with flue and couldn't get the truck back at noon I was so greatul for the kindness.I had to use the 2 wheeler at the end for 1pcs.I have no clue what it cost me but I think they should run a free use special on item like.Other than I recommend your service to anyone..Thank You RK.

John S. on 10/17/2014
Rating: 3 out of 5 stars

I rented a car hauler. I had to buy a ball hitch. When I bought the hitch the attachment to the hauler had very little clearance. I asked the salesman who is actually the assistance manager why the clearance was so low to the ground. It should be up higher, He informed me that it was fine and that was how it was suppose to be. He knew what kind of vehicle I was towing back, he needed to make sure I wasn't over my weight for towing. When I picked up the vehicle the clearance went from the 3 1/2 " to about 1 "clearance. I had to go to a local uhaul in Chicago where I was picking up the vehicle and see what the problem was. They informed me I needed a different hitch then what was sold to me. So I exchanged the hitch there and had to wait for another employee to be called from another location in order to change the hitch. We had to take the car off the hauler/ and exchange for the correct hitch/ball and then reload the car onto the hauler I rented. I am upset with this whole experience. I had to pay an additional day charge because of the hold up in Chicago at the other location. The salesman who originally sold me the hitch as I stated earlier said he was the assistant manager and there was nothing he could do for me. And actually told me I needed to get the suspension checked out in my truck even though after the hitch was exchanged the clearance was fine. I am very disappointed with the service at the Irondequoit Location 1875 East Ridge Rd. While I appreciate the help I received in the Hoffman Estates Illinois location having to wait for staff that was adequate to help did hold me up and cost me another day. While I dont have use of rental trucks very often I usually use UHaul. But honestly after what I had to experience with the incorrect hitch the dirty equipment and the tire holsters falling off because they werent installed properly by the staff at the IL location. I am more than likely using other rental agencys in my area. I would like to send pictures of the hitch clearance before and after the correct one was installed.

Carmen V. on 10/17/2014
Rating: 5 out of 5 stars

Your staff at eastridge are the best.very friendly,an outstanding,I notice overall there's teamwork.when it was take to return the truck I got there,I was there 14minutes.thats fast service.i have gone to eastridge u haul for years an always had excellent service.yes I always recommend eastridge u haul.

Eric O. on 10/17/2014
Rating: 3 out of 5 stars

The gas policy forces you to over-pay for gas to avoid a $30 fee since the tanks are never filled you have to guess how much gas gets you to .275 of a tan, and the "pay immediately" if something is damaged was delivered in a threating manner.

RICHARD J. on 10/15/2014
Rating: 5 out of 5 stars

Have used this location several times and always have had excellent service,

PATTY M. on 10/13/2014
Rating: 1 out of 5 stars

I had a few issues with the trailer. One being the door was sticky did not go up with ease. The ramp did not work at all we had to throw it inside and not use at all because it fell out of latch and had another problem all together . The truck itself was old and jumpy did not start right away. I have rented here for many years and would have appreciated a little discount for the hassles I had to deal with and was given nothing. I may try budget trucks next time I need one. Please hire some more workers.

Eric F. on 10/13/2014
Rating: 4 out of 5 stars

Staff at site was very helpful and friendly during pick up and drop off.

CHARLIE W. on 10/13/2014
Rating: 5 out of 5 stars

Chris Terrigino was a great help in the rental experience!

Norberto G. on 10/13/2014
Rating: 5 out of 5 stars

Absolutely nothing ... The guys were very friendly and knowledgeable ...

Jeffrey H. on 10/9/2014
Rating: 4 out of 5 stars

everything was fine

TERISA W. on 10/7/2014
Rating: 5 out of 5 stars

Nothing. It was a great experience.

Daniel C. on 10/6/2014
Rating: 5 out of 5 stars

Have rented from this location numerous times and have always had good luck here.....friendly staff also.

PAUL S. on 10/6/2014
Rating: 3 out of 5 stars

Extremely friendly and courteous people at this location. I have rented from other U-Haul locations and this one was the best.

KAREN C. on 10/5/2014
Rating: 5 out of 5 stars

Great service

ANIZIYA g. on 10/5/2014
Rating: 3 out of 5 stars

You can tell David Welston (not sure if i spelled right) who is assistant manager to keep his attitude and be more friendly .I almost walked of because of his nasty approach.but situation was forcing me to deal with this ass hole.People like him should not in the position as he is and the place should be people friendly.I would not recommend this location to anyone. Rude and arrogant people work their.This is not customer friendly location.BOOOOOOOO

ALYSSA H. on 10/4/2014
Rating: 1 out of 5 stars

I used the vehicle for maybe two hours. I returned it after they closed and realized I forgot to put gas on the truck. I called at 7am and the representative was less than helpful. I showed up at the store at 7:15 and explained to th manager that I forgot about the gas. He first told me he would refund the money if I filled up the gas. He then checked that the truck was already gone so he took back his word and did not give me a refund. The service was slow and horrible. I would much rather pay someone else to move my things next time and I will not recommend uhaul to anyone in the future. The manager laughed as I left and cursed at me. HORRIBLE SERVICE ALL AROUND. Very pathetic. I'm very disappointed.