THE STAFFS ARE VERY HELPFUL.
THEY ARE VERY NICE, POLITE AND PROFESSIONAL.
VERY FAST ABOUT EVERYTHING.
THANK YOU AGAIN!
Either discontinue U-Haul services at this location or instruct this general store to put qualified personnel in charge of handling U-Haul arrival. Their very young staff were largely helpless in addressing problems and were completely unwilling even to try to resolve the issue. Giving the customer an 800 number, while saying, "Here, go call this number" and shrugging your shoulders with a smirk, this is pathetic customer service.
This entire U-Haul experience — from the mishandling of my online order to the incompetent and self-righteous staff at Rockdale General Store — will be my last time to rent anything from U-Haul. Your mileage allowance is inadequate and fuel refueling to a partially full tank is exasperating. Never again, U-Haul.