U-Haul Moving & Storage of Rome

U-Haul Moving & Storage of Rome

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Address

244 Erie Blvd E
Rome, NY 13440

(315) 339-3110

(E of S James; parallel to Canal St; Rte 49E /69E /365E; Rte 365W/ 26S)
Driving directions

Details

Standard Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Storage access

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Features  

  • Free towing inspection
  • Propane pay at pump
  • 24 hour dropoff

View Rentals

Moving Truck Rental in Rome, NY at U-Haul Moving & Storage of Rome

Moving to or from Rome, NY, 13440? Get FREE truck rental rate quotes at U-Haul Moving & Storage of Rome. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Rome, NY will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage of Rome

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Rome, NY.

Cargo vans and pickup truck rentals in Rome, NY

U-Haul cargo van rentals and pickup trucks in Rome, NY are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Rome, NY, 13440. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Rome, NY, reserve a van for your moving needs from U-Haul Moving & Storage of Rome!

$19.95 Pickup truck and cargo van rentals

Features

  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

CATHERINE M. on 11/22/2014
Rating: 1 out of 5 stars

The associate whom we worked with was very rude, negative, impatient and rushed us. He made us very uncomfortable and insulted my partner. I have always had a pleasant experience at the utica uhaul and this is the first time I have worked with this particular location in Rome. I will never go to this location again and will not recommend this to others. We went to this uhaul because the truck we were supposed to rent from the utica uhaul had broken down. The albany office informed us of this and graciously offered us a $50 refund. When mentioning this to Rich he said I must goto the Utica office after finishing the rental to get my refund. After a tiresome move and frustrating experience with this associate, we drove to utica to speak in person per rich's direction. The Utica office was very helpful and friendly. They said that rich is known as being very rude to other customers and also that rich should have given the refund to us at his facility. Because I had returned the truck already there was nothing they could do. That Must call the go uhaul phone number. I called go uhaul and was on hold for a very long time. When I finally got a hold of someone she was very nice and took care of everything for us.

FRANKI L. on 11/22/2014
Rating: 5 out of 5 stars

The gentleman who work there were very helpful and respectful. They answered all my questions almost before I asked them! When my brother and I returned the truck, exhausted and more than a little silly, they were wonderful. They were friendly and joked with us. If I have to move again, there's no question I'm going back to the Erie Blvd location.

LINDA M. on 11/16/2014
Rating: 5 out of 5 stars

Good friendly service quick and easy.

ERIC V. on 11/15/2014
Rating: 4 out of 5 stars

drop off was quick and easy, employees were friendly and speedy.

Michael E. on 11/15/2014
Rating: 4 out of 5 stars

Everything worked out great. Just keep doing what your doing.

VINCE Z. on 11/6/2014
Rating: 5 out of 5 stars

I don't have any recommendations. The staff is always courteous and polite. They go the extra distance to help you. It's been a very pleasurable experience and I highly recommend the uhaul in rome New York.

JUNE G. on 11/3/2014
Rating: 3 out of 5 stars

Towing equipment wasnt adaptable but was charged $40 .

DALE H. on 11/3/2014
Rating: 1 out of 5 stars

The day before I was to drop off my Truck I received a phone call from Rich asking me if I would have the truck back before 12pm because he had a customer who needed this truck. I told him I wasn't sure but I thought I may be able to have it back "early"! The day of the return my Cell phone rang at 7:45am, I was still in bed after a long night, when I listened to the message it was Rich saying I needed to let him know when I was returning the truck. While finishing my unloading I received 3 more calls, which I didn't answer due to unloading. I received another call from the Boston area asking about the truck then Rich called and I was able to answer and he was very pushy about me getting the truck back. I let him know I didn't appreciate his conduct and how poor this was in regards to Customer Service. I've been in Management for over 30 years and teach the principles of great Customer/Guest Service. All around, unfortunately your Customer Service is "very poor" and at this point, I would not recommend U-Haul to anyone.

Lucy S. on 10/30/2014
Rating: 5 out of 5 stars

Friendly!!!!

Kristi H. on 10/29/2014
Rating: 2 out of 5 stars

I had a problem with scheduling and the guy I dealt with was very rude.Needs lessons in customer service.

Lou T. on 10/27/2014
Rating: 5 out of 5 stars

Awesome service, speedy rental much appreciated.

Dennis G. on 10/24/2014
Rating: 5 out of 5 stars

Good service, prompt attention and excellent information on rental.

MARK M. on 10/18/2014
Rating: 5 out of 5 stars

Friendly staff . Fast service.

PETER S. on 10/16/2014
Rating: 5 out of 5 stars

Staff at this location were extraordinarily professional and helpful.

LAUREN H. on 10/13/2014
Rating: 5 out of 5 stars

Rich, the store manager in Rome, showed above & beyond service. I had originally made reservations at the Utica location at Lomond Place and got bumped to a far away location. When I called the Utica store to figure out what happened, the manager (chris?) was EXTREMELY rude. I was not aware that my pick up location could change and instead of explaining it, he said "maam, if you failed to read the terms in the contract, that is not my fault" and still hadnt offered an explanation. While this may be true, that is NO WAY to treat a customer. I swore that I would never use UHaul again. After calling the 800 number, my reservation got moved to the Rome location. I walked in as a disgruntled angry customer and Rich calmly explained everything, apologized profusely- his overall kindness really won me over. Please do not let either employees' behavior go unnoted. Thank you!

CHRISTINE K. on 10/9/2014
Rating: 5 out of 5 stars

Nothing, everything worked out well.

CONNIE W. on 10/8/2014
Rating: 5 out of 5 stars

For moving purposes, I would never go to anyone else.

JOHN O. on 10/5/2014
Rating: 4 out of 5 stars

I recommend that u-haul, overall, take off the bill if the customer fills the tank, when only given a 1/4 tank.

JOSH S. on 10/5/2014
Rating: 4 out of 5 stars

Very easy transition. THANK YOU!!!

Michael Q. on 10/5/2014
Rating: 3 out of 5 stars

I used the online reservation system... Made everything very easy. Great system!!

MICHELLE P. on 10/5/2014
Rating: 3 out of 5 stars

Very nice man and helpful

RYAN M. on 10/5/2014
Rating: 3 out of 5 stars

The workers at the Uhaul were great. However, renting equipment and getting it at the required time was horrible. I will not recommend Uhaul to anyone in the future. In fact, I'm going to submit a complaint to the better business bureau.

patRISHA S. on 9/27/2014
Rating: 4 out of 5 stars

Nothing else

Nancy F. on 9/26/2014
Rating: 3 out of 5 stars

take the trucks to the location, that is requested, not happy with the trailor, or the price.

ANTHONY L. on 9/22/2014
Rating: 2 out of 5 stars

I reserved my UHaul 2 weeks in advance. This location "lost my reservation", I reserved a 17 foot truck and my husband was given the keys to a pick up truck, i reserved the truck for 12 hours, was called 3 hours into the move to be told i was supposed to drop the truck off, i rented 3 dollies, only received 2....needless to say this UHaul experience was one of the worst I've had. The Rome location didn't seem to have anything organized or put together... would rather drive 30 miles out of my way to the next location to get my UHaul.