JEFF A. on 6/17/2013
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Ryan has always been very helpful and prompt in service. This facility has always come through for me, and their equipment is always clean and ready to go.
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mary s. on 6/17/2013
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Overall a very good customer service experience. No complaints.
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Richard T. on 6/15/2013
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Repave the parking lot.
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elaine m. on 6/14/2013
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The call center that I called to reserve the truck has very rude associates. I had many questions because I was a first time user of any uhaul equiptment. The first rep hung up on me and the second rep gt rude.
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CHRISTINE D. on 6/11/2013
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Very slow service. There was obviously staff in the back, but they were not called in to assist until after we had waited a considerable amount of time.
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LOU ANN N. on 6/10/2013
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Did not realize that truck would leak rain water. It was on the disclaimer, but not reviewed when we rented. However, all of the staff was very helpful in terms of scheduling and trying to obtain the 20 foot requested when a 27 foot was delivered instead. I felt the problems we had were beyond the local agent's control.
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SHAWN E. on 6/10/2013
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the guys were buys but helped everyone out with a smile. even the dude who was swearing and cursing and flat out rude
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KELLY T. on 6/10/2013
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I filed a complaint and got my money back. My experience was horrible. And at the end you guys made everything ok.
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GREG B. on 6/10/2013
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Rented in advance a 26 ft truck with two furniture dollys and 24 moving blankets. They had NO moving blankets on site for me and only had one furniture dolly. The person at the counter offered NO assistance to resolve it. Thankfully there was a regional manager on site for some reason who took the initiative to find me blankets and a second furniture dolly and brought them to my house. If he wasn't there I would have been left high and dry for moving that day.
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desi h. on 6/9/2013
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Earl was just excellent to work with, very helpful. Wouldn't hesitate to recommend this location.
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Scott F. on 6/9/2013
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I always get great service at a fair price at this location.
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SAMANTHA K. on 6/6/2013
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This was not my location of choice and I had to travel an extra 72 miles round trip to pick up the truck I rented. They also did not have the 10' truck that I ordered on-line and so they gave me a 14' truck that got less miles per gallon. The extra expenses and inconvenience this caused me was unacceptable. I do not plan to use U-haul again.
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chris h. on 6/4/2013
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great service. Maybe offer a double motorcycle trailer
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JACQULYN M. on 6/4/2013
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I didn't get what I reserved and it was a complete mess. There were people everywhere and a long wait.
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ROBERT W. on 6/3/2013
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Nothing! No wait, employee professional and knowledgeable, did inspection and final paperwork in a quick and efficient manner. Less than 10 minutes to get everything done!
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DOUGLAS B. on 6/2/2013
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They did a great job. Pick up and drop off were fast and efficient.
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JENNY O. on 6/2/2013
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The lobby was poorly lit and I had to walk a trail around stacks of boxes to get to the counter.Creepy!
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Richard T. on 6/1/2013
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Only improvement I'd really recommend is to fix the parking lot. What asphalt there was, is in real poor shape but most of it was gravel, full of holes and mud. To get back out to the street, you must drive around the entire building through the holes and mud.
Entry and exit to the business is not good but there isn't much that can be done about it (very busy street). Guess the trailer wasn't exactly clean, although it's no big deal. It's a trailer not a show car. The staff was excellent. Pick up and drop off took a total of about 10 minutes which is very good.
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LENORE L. on 5/30/2013
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All my experience with u hAul have been great. I have been very pleased with the service.
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BETH L. on 5/29/2013
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I made a reservation for a 10 foot u haul. when we got there they said they upgraded us to a 17 foot u haul. this was ok but wish I would have been told when I made the reservation and they called to confirm that I would be getting a bigger u haul. There was also a dent in the u haul that we had to point out to the staff. The staff should have been aware and told us. Good thing we checked before we left.
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SALLY R. on 5/28/2013
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Experience was good- staff was pleasant & accomodating, equipment was in good shape.
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BRUCE L. on 5/26/2013
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have the equipment such as dolly and furniture pads ready and in the truck at the time that the customer indicates that they are coming to pick up the truck.
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THOMAS P. on 5/26/2013
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Earl Esterly should try to be a little more customer friendly. Basic customer service skills were lacking.
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Thomas C. on 5/25/2013
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I returned my equipment early and I appreciated them only charging me for the days I used the trailer instead of the whole reservation.
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Jamal M. on 5/21/2013
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Great Service!
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