ANYA S. on 5/12/2013
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AFTER PHONE CONVERSATIONS WITH BLANCA AT THE SOQUEL LOCATION AND CONFIRMATIONS WITH HER VERBALLY ... WE ARRIVED TO FIND THAT THE TRUCK WE WERE EXPECTING TO RENT WASN'T EVEN AT THAT LOCATION AND WE HAD TO DRIVE ACROSS TOWN TO PICK IT UP. THE GUY AT THAT COUNTER JUST SMIRKED AT US LIKE WE WERE IDIOTS FOR TRYING TO RENT FROM THEM. UNPROFESSIONAL, UNDERTRAINED AND THEY DON'T CARE. THEN, THEY WANTED TO CHARGE US 500.00 MORE THAT THE AGREED UPON PRICE. UHAUL DOES NOT CARE. RENT VEHICLES FROM SOME OTHER COMPANY!!!!
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ERIN S. on 5/10/2013
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Be understanding to the customers who are not familiar with the area.
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AARON B. on 5/3/2013
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Staff was great, the cargo van was clean and ran great, no complaints!
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RODRIGO V. on 4/29/2013
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Great service. Will definitely go there again. Thanks!
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Kevin G. on 4/22/2013
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Staff was very professional and helpful. Ive never had a bad experience. Highly recommended.
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JOHAN S. on 4/22/2013
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Cabin was a little dirty, ashtray not cleaned, Everything was functional and worked satisfactory.
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carol g. on 4/12/2013
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Explain before the customer takes them, that the rental blanket charge is a per day charge. Not a one time charge.
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TIM P. on 4/11/2013
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Not really anything. The manager at that location really has his stuff together.
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CHRIS R. on 3/25/2013
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Staff was courteous and helpful.
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CAROL G. on 3/24/2013
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This is a great and convenient location from which to rent. The staff is helpful and pleasant. Overall excellent experience moving my Home Depot purchase to my backyard!
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LISA F. on 3/24/2013
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Great Customer Service!
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Karena P. on 3/19/2013
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The staff was very helpful and professional.
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chris c. on 3/5/2013
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Didn't realize it was only a 5 hour rental and was charged an extra day - not happy
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STEVE B. on 3/4/2013
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Brad the confirming customer service was great. He listened to my concerns and fixed the issues that I had. The guy at the desk at StoreMore was not helpful and was rude when I asked him to remove the pads and dolly that take up valuable room in the truck. Brad was the guy that saved the day!
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Ashley L. on 2/25/2013
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The guys in the office were lazy and slow. Too concerned about watching a basketball game than to help us. They gave us the wrong reservation, wasting 15+ minutes of my alloted rental time. They didn't direct us to the proper truck, and were all around unhelpful. The only saving grace was that someone had left their moving pads in the back. Truck drove OK but reeked of cigarettes from the previous users. Gross!
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DANIELLE G. on 2/10/2013
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The service was excellent,very fast and friendly. I did the early check in online, which probably helped when I picked up the truck but dropping it off was fast too.
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ROBERT C. on 2/1/2013
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everything was ready - breezed thru the paperwork, made sure I understood -
I am a repeat customer of this location tho others are closer
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