ZACHARY H. on 5/17/2013
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I've done a lot of business through uhaul of south lake and have received excellent service every time. My experiences could not possibly be made smoother or more efficient in any way. Uhaul of south Lake Tahoe is a top notch business. Cheers!
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STEVE N. on 5/13/2013
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Checking it in was just fine but at this location- I had big problems when I first tried to reserve a rental in advance. I went to this business location and was making my reservation for the following weekend. The Manager told the rep helping me that he wouldn't rent the truck to me for two days- only one day. So the rep stopped entering my info his computer and I had to leave. 1 hour later U-haul calls me on phone and states that they want to help me complete my reservation. I explained how the manager at the local U-haul treated me but the operator didn't even acknowledge the information at all. They just continued on with which size truck I needed and the specifics of the rental. I'm a local business owner that needed a truck rental to take my Art to an Event for display. I'm not happy about the service by the Manager. Probably not going to use U-haul in the future unless I'm desperate.
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JOHN G. on 5/11/2013
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John and his crew were most helpful and helped
Make our move easy. My brother also rented a
Trailer from them and was very pleased with them.
AAAA rating from us.
John And Cheryl Graham
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CURRAN S. on 5/7/2013
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Thanks!!
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Chris D. on 5/3/2013
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I know not your fault but smelled of cigarrette smoke. Overall great customer service by all.
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LINDA M. on 5/2/2013
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Both employees (I forget the name of the morning employee and Thomas, the evening employee) where absolutely wonderful. Moving is a very stress activity, and they helped remove much of my stress!
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JADE H. on 4/30/2013
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The young man who helped me was a star!
I forgot his name but remembered he was from grassvalley, He has fantastic customer service
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BECKY B. on 4/29/2013
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Our reservations were booked wrong it was booked as a one way rental. When we returned the truck at the pick up location the same day we were still charged the one day fee which was double what we should have payed. We were told there was nothing that could be done that day as far as a refund because someone had quit and we would have to talk to a manager. I took the managers card and have tried calling but he is never there and won't return messages left with the other employees. $229 for an in town move is rediculous.
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KEITH B. on 4/28/2013
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Great service, and very well kept and easy-to-drive truck. Thanks!
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Daniel B. on 4/25/2013
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The trailer reserved was in very bad condition, the attendant switched it out at time of pick up and made it right. Thank you
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Rebecca S. on 4/24/2013
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Very nice location, easy to find and helpful staff! Thank you.
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STANLEY K. on 4/22/2013
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People and Product were both excellent and met my needs perfectly. I look forward to recommending/referring them as the opportunity may arise.
Mike Kelley
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GORDON S. on 4/19/2013
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Everyone was very friendly and helpful. It was a very pleasant experience.
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JOE S. on 4/18/2013
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Nothing comes to mind they were Helpful, courtous,expeditious
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SUSAN C. on 4/10/2013
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Girl working there was alone and did her best to help us and the other customers waiting she was very helpful!
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GANTT M. on 4/9/2013
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The associate was very helpful. I've used U-Haul before and probably will again, but the only thing that left me with a weird feeling was the cameras looking over my shoulder and monitoring everything going on in the store like some weird corporate big brother.
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CHRISTy D. on 4/9/2013
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The system does not acept cash payments with out a deposit. credit cards are non-deposit.?
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MAYA B. on 4/9/2013
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Service was very good. Truck was clean and ran very well. I recommend this location to everyone .
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CALVIN S. on 4/6/2013
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Nothing both picking up and dropping off were excellent
all staff members we professional, knowledgeable and courteous
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Debra W. on 4/6/2013
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My only recommendation would be that the person checking you in should go over the truck with you. How to use it, whats expected when you bring it back, a general over view would have been nice
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CATHERINE P. on 4/5/2013
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quick, courteous service, lots of inventory
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eric g. on 4/5/2013
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The best run U-haul location I've ever encountered.
Clean, professional, friendly, helpful!
Quite a surprise and we will for sure return - and recommend to friends and family!
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MARIA V. on 4/1/2013
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Thank you so much for the rental! We are happy we chose your company for this moving service!
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jef m. on 3/27/2013
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The old car hauler could use some repair. The ramp jumped over its make-shift gate & out of its slide-in holder while going down the freeway.
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CARMEN M. on 3/25/2013
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Even though we made arrangements and checked the available times they were not available and we had to go to a secondary location on the other side of town to return the equipment.
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