U-Haul Moving & Storage of Tonawanda

U-Haul Moving & Storage of Tonawanda

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Address

2843 Kenmore Ave
Tonawanda, NY 14150

(716) 874-6720

(On old Kenmore Ave; Between Sheridan Dr and Grand Island Blvd)
Driving directions

Details

Standard Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Storage access

  • Mon-Sun: 7 am - 7 pm

Features  

  • Free towing inspection
  • Propane pay at pump
  • 24 hour dropoff

View Rentals

Moving Truck Rental in Tonawanda, NY at U-Haul Moving & Storage of Tonawanda

Moving to or from Tonawanda, NY, 14150? Get FREE truck rental rate quotes at U-Haul Moving & Storage of Tonawanda. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Tonawanda, NY will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage of Tonawanda

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Tonawanda, NY.

Cargo vans and pickup truck rentals in Tonawanda, NY

U-Haul cargo van rentals and pickup trucks in Tonawanda, NY are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Tonawanda, NY, 14150. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Tonawanda, NY, reserve a van for your moving needs from U-Haul Moving & Storage of Tonawanda!

$19.95 Pickup truck and cargo van rentals

Features

  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

RON S. on 10/19/2014
Rating: 4 out of 5 stars

I really have no suggestions. This went about as smoothly as I could have expected.

MEGAN M. on 10/18/2014
Rating: 5 out of 5 stars

Everything was great but the trick i received was very clean witch i was very happy about and great customer service i did have a billion question and the agent was able to answer them but the truck drove funny it was making a noise and when i accelerated it reved up real high then switch gears and jerked and the gas Gage moved constantly so i wasent really sure what the gas level was at but apparently i did return with were it was when picked up due to not getting a charge for gas.but overall i 99% i will rent again from that location for any future moves

David k. on 10/17/2014
Rating: 4 out of 5 stars

I don't understand all the ex tra charges. I need to rent again in the beginning of November because we are moving but unless you contact me to work something out on this bill I will go elsewhere. The van we rented had dirty mirrors, the vehicle shook at high speed and I had to replace an interior bulb so I could see while loading. Please contact me David Kuhlmey 716-830-3379

Gerald Q. on 10/16/2014
Rating: 1 out of 5 stars

Hire more trustworthy employees. I made a point of checking my mileage and refilling the gas tank, but after returning the truck at 10 PM, I was told in the morning that I had driven 3 miles further than the Odometer read when I parked, and that the tank was two galons short of the Full line, despite my having put in $12 of gas and placing it well over full before parking. Employees are defrauding customers.

RICHARD L. on 10/13/2014
Rating: 5 out of 5 stars

Very pleasant and willing to help. Thanks for all your advice.

Tom P. on 10/11/2014
Rating: 5 out of 5 stars

Fast, easy, efficient, customer friendly

AMANDA M. on 10/7/2014
Rating: 2 out of 5 stars

I was charged for a dolly that I did not use, I had 2 Dolly's of my own and I was refused a refund .

CARMEN G. on 10/3/2014
Rating: 4 out of 5 stars

This location need more customer service ..

Carrie M. on 10/1/2014
Rating: 3 out of 5 stars

The trucks engine light flashed on several times during the trip and the ramp broke after loading the second trip... Had to unload very heavy furniture and appliances with seven people since the ramp wouldn't work.

ANTONIA M. on 10/1/2014
Rating: 4 out of 5 stars

There is a shortage of 26 foot truck with u haul. ..even though my order was right on and i brought the truck back early...others were promised a 26 ft and were happy to see me return it early...also when i first got my conformation. I called to ck if i could pick it up one hour earlier and the location of my reservation at 1st didn't have a 26 ft truck for me.....lad i called. ..

CHARLES B. on 9/29/2014
Rating: 4 out of 5 stars

They were great. Helped me get a truck on a Saturday Afternoon, no notice.

MARK K. on 9/29/2014
Rating: 4 out of 5 stars

Julio, was cordial, and professional. All questions asked promply answered....

JESSICA K. on 9/28/2014
Rating: 5 out of 5 stars

Julio was super efficient, friendly and a delight. If I need to move again I will definitely be back because of him.

ARTHUR Z. on 9/27/2014
Rating: 4 out of 5 stars

I Made my reservation using U-Haul's toll free number. The agent who helped me told me I could have 20% extra miles for free, as I explained I would be traveling to several locations to pick up and drop off furniture. When I arrived at my pickup location, the manager of that location told me there was no record in the comments section of my reservation granting the extra miles. He refused me the extra miles and wrote to his regional supervisor, who also refused to grant the miles. They told me that U-Haul never under any circumstance grants such large amounts of additional mileage. He casually informed me that I would only have to pay an additional $30 for the miles I was requesting, even though your sales agent at the toll-free office had already confirmed the mileage to me. I phoned the toll-free number again and spoke to another sales representative, who told me there was no problem granting the extra miles, and that she was entering a comment to that effect in my reservation. I requested a copy of the recorded conversation, and she told me she would transfer me to customer service to obtain the copy. After I was transferred, the agent in customer service told me that she could not give me a copy of the conversation I had just had with the sales agent, but that the sales agent had to do that for me. In all, I lost about 40 minutes of time trying to sort out all of these problems. From a customer's point of view, when a sales agent confirms a reservation and grants extra miles, that reservation should be honored by every single location in your company. I suggest you review your national and regional policies and harmonize them to ensure there are no problems like the one I encountered. Also, your telephone agents should be better trained and instructed how to provide copies of recorded conversations to customers.

Chris V. on 9/25/2014
Rating: 4 out of 5 stars

smooth transaction

NICHOLAS C. on 9/24/2014
Rating: 2 out of 5 stars

Location made a mistake and almost gave my reserved trailer away to a customer that had walked in and asked for one. Salesman then attempted to get me to switch to a smaller trailer than I had reserved. When I declined, salesman began questioning why I needed that certain sized trailer and insisted I take the smaller, as he stated that was all that I needed. I was in the store for about 15 minutes arguing with the salesman about my reservation. Eventually the salesman gave in and went outside and told the customer, that did not have a reservation, that he would not be able to rent the trailer. This was extremely frustrating as I had reserved the trailer I needed weeks ahead of time and paid the reservation fee. I did not plan and reserve this weeks ahead to come to the store to be hassled because the salesman made errors.

KATHLEEN J. on 9/22/2014
Rating: 5 out of 5 stars

they were fantastic

john m. on 9/22/2014
Rating: 5 out of 5 stars

Can not think of anything to improve, check in and out are speedy. great job by staff.

DEAN B. on 9/18/2014
Rating: 1 out of 5 stars

I have used other UHaul business in the past but this one is not as professional as previous experiences. From reserving a truck in a location farther away from my location to taking FIVE days to complete and charge my card for this order. To top it off they REFUSED to mail me a statement receipt of my charges and I was told I have to go to them to pick it up. The statement they sent me in an email wouldn't open probably because it was a jif file and not a jpeg. I'm going to call the main U Haul office to explain their customer service is terrible.

Joseph A. on 9/16/2014
Rating: 5 out of 5 stars

The service reps are knowledgeable and very helpful

dean m. on 9/15/2014
Rating: 5 out of 5 stars

I have no complaints. Easy to reserve. Quick hook up quick drop off and no equipment problems.

KENNY W. on 9/14/2014
Rating: 4 out of 5 stars

Great customer service. .staff was very professional and personal.

CARL G. on 9/13/2014
Rating: 5 out of 5 stars

very satisfied

TORREY M. on 9/9/2014
Rating: 1 out of 5 stars

Uhaul is a complete joke of a company. My uhaul broke down 4 hours into a 6 hour trip. Uhaul roadside assistance showed up an hour and a half later to tell me the starter was shot, and a local mechanic who happened to be on the scene told me that the starter was at least 15-20 years old. Because it was now 7pm on a Sunday, (and driving with my wife and 6 month old) they told me I have have one option, I could stay at the Scottish Inn hotel paid for by uhaul, possibly the dumpiest hotel in western NY, and I would pick up my '26 foot uhaul truck(packed to the brim) when it was repaired(no exact timetable). I couldn't believe what I was hearing. So I asked the tow truck driver a candid question about how bad uhaul is, and he smiled and said this happens all the time, but no comment. Then I asked how much it would cost to tow the truck to my final destination, only 2 hrs away. And he said uhaul would pay half of the $900 cost.(pricey because you have to pay for round trip). I called uhaul and said I'm not taking option one and that I have a 6 month old girl and I could drive to my destination as they towed the truck, and she said a hotel would b fine and that my 6 month old could sleep on the floor, as she didn't know if the Scottish inn had baby cribs to provide. I could not believe this. In the end I paid half the $900 tow and got to my destination. Not only will I never use uhaul again, but I will make it a point to tell everyone at work about how terrible the customer service is and what a complete joke this company is. And it is with great pleasure that my work involves a ton of relocations. Uhaul is pathetic. Nothing else to say. This is in the facts of my story.

BENJAMIN R. on 9/5/2014
Rating: 1 out of 5 stars

It would be nice to not receive a phone call the day before your scheduled pick up stating that your reservation time that you have reserved the truck for has been cut in half, and especially when you had the truck booked for three weeks in advance.