This is a convenience store. The staff are not at all set up to deal with the U-Haul side of things. I lost half an hour just waiting for the clerk to get the right guy on the phone to generate the text with the link & then I had to do the whole thing myself on my phone -- why do you need to call my wife as a back-up in case I don't return the truck? That's new & super invasive & seems unnecessary. Meanwhile the truck I got needed an oil change so badly the vehicle couldn't shift gears correctly. WHY DID YOU CLOSE THE DEDICATED LOCATION ON HALSTEAD it was so much better.
James M
West Haven Market & Grill
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60612
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Customer Reviews
- 3.5 Average Customer Rating
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The extensive check in process I went through ahead of time to pick up the truck without an attendant was a waste of time—had to do it all again when I arrived. The truck had used moving blankets, a dolly, and some trash from prior customers in the back. There was barely a quarter of a tank of gas in the truck at pickup.
Evan EVery nice staff who were patient, helpful and kind.
janette gTire system needed repair tire was low on air quarter tank of gas in the tank . Waited 45 min to pick up truck. The only saving grace was Mohammed was super friendly and helpful and empathetic.
Nicholas Pthe store was great and i rated 5 stars so as not to hurt their rating or standing. next time i need to rent a truck i will be seeking something other than uhaul. the website reservation process didnt work at all, from my phone or my computer. i had to go in to the store and explain what i wanted. and then had to make a phone call to uhaul corporate. i declined the insurance and still got billed for it and had to make another call afterwards to be sure that wouldnt get charged. and its really ridiculous that i rent a truck for "19.95", drive it six whole miles, and with the extra fees cant get out for less than $60 - not including gas or insurance. if you need ro rent a uhaul i would recommend this location. the staff are nice people and the trucks are parked in an easy location. i would not recommend uhaul in general.
Evan T