JAMES G. on 5/12/2013
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Vehicles with cruise control would have made the trip more enjoyable. Truck was clean, ran great.
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JOHN D. on 5/12/2013
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I find it funny that no one was available to help disconnect the trailer. Glad I was healthy and strong enough to disengage everything. Sort of wonder what they'd of done if I had been another 20 years older.
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CHRISTOPHER N. on 5/5/2013
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The calculation for the point-to-point mileage was inappropriately low and I was charged an extra mileage fee on dropping the truck off. The national customer support service was excellent - when I complained about the mileage charge they refunded the over-mileage charge and sent on a small gift certificate.
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Karen T. on 5/1/2013
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Would use Pack Rat again. Excellent service
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DAVID T. on 4/28/2013
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Very quick check out. Very courteous staff.
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William P. on 4/15/2013
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This place was a gas station, you're basically on your own for turning it in. No big deal.
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ERIC M. on 3/5/2013
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Previous renter was a smoker and the truck cab strongly smelled of smoke. Not much to be done unless you prevent smokers from smoking in the cab (which would be my preference).
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TONI C. on 2/25/2013
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Be prepared to mount the trailer all on your own and know what you are doing. Staff just points you in the direction of the parking area. Have 2 people for the heavy lifting.
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BARBARA M. on 2/18/2013
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Fast, easy transaction.
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THOMAS B. on 2/11/2013
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Management at both pick-up and drop-off locations were very courteous and helpful.
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CALVIN K. on 2/6/2013
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Need road side signage specifically for Uhaul. you can drive right by this without noticing that this is a drop off point.
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JOHN K. on 2/4/2013
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This was a disaster! I checked every week and was told that the reservation was locked in. Two days prior to my date I'm told that the truck isn't availible and I was going to be sent 15-20 miles away! The cost was unacceptable and I had to complain to get a 17 foot truck with a lower mileage rate. The man behind the counter was rude and uncooperative. U-Haul owes me a discount for at least the cost of the pads. This was a horrible experience and being military I have moved many times and this was one of the worst because of this U-haul location. I can be contacted at 202-802-1560.
John
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ALEXANDRA M. on 2/2/2013
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Have UHaul readily accessible for pick-up. Improve upon customer service.
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kathy S. on 1/24/2013
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Excellent customer service
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David W. on 1/23/2013
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Location understaffed as Uhaul clerk also runs gas station operations also.
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