U-Haul Moving & Storage of South Towns

U-Haul Moving & Storage of South Towns

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Address

3120 S Orchard Pk Rd
West Seneca, NY 14224

(716) 675-9343

(Near Southwestern Blvd Rte 20)
Driving directions

Details

Standard Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Storage access

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Features  

  • Free towing inspection
  • Propane pay at pump
  • 24 hour dropoff

View Rentals

Moving Truck Rental in West Seneca, NY at U-Haul Moving & Storage of South Towns

Moving to or from West Seneca, NY, 14224? Get FREE truck rental rate quotes at U-Haul Moving & Storage of South Towns. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in West Seneca, NY will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage of South Towns

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from West Seneca, NY.

Cargo vans and pickup truck rentals in West Seneca, NY

U-Haul cargo van rentals and pickup trucks in West Seneca, NY are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in West Seneca, NY, 14224. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in West Seneca, NY, reserve a van for your moving needs from U-Haul Moving & Storage of South Towns!

$19.95 Pickup truck and cargo van rentals

Features

  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

Salvatore S. on 7/27/2015
Rating: 5 out of 5 stars

I didn't recogize the real size of your trailer. Rented a 4'x7'. I asked the Uhaul rep if the inside dimensions were that and was told yes. That was inaccurate. I almost couldn't fit what I was moving in the bed of the trailer because of this.

Irene P. on 7/27/2015
Rating: 5 out of 5 stars

I was nervous about not getting my rental truck on time or it would not be there once I sign up online after readings some of the reviews I DO NOT have that experience I have nothing but LOVE from 3120 S Orchard Pk Rd West Seneca, NY 14224. EASY check in was about 5 min if that, which I was not surprised since I love West Seneca. When I came back to returned to turn the truck the lovely lady was waiting for me outside with sweat running into her eyes in mid high 80' hot weather. My Tip: Book Online or Call in then do your self Check in and Print your confirmation page... Most important be on time for your reservation!!!

KAREN ORTIZ S. on 7/24/2015
Rating: 3 out of 5 stars

Nice place

Jeffrey B. on 7/24/2015
Rating: 3 out of 5 stars

The elder man behind the counter was the only worker, also has not received proper training on how to navigate through the computer system, causing a huge line.

David T. on 7/23/2015
Rating: 3 out of 5 stars

The suspension and steering on the 15 footer they gave me need tightening up. It's a rattletrap.

WILLIAM C. on 7/21/2015
Rating: 2 out of 5 stars

We were pretty disappointed in the experience with UHAUL overall. I rented from one location online, was transferred to another location 20 miles away after completing the reservation. When we got to the new location to pick up our trailer, they could not find the reservation & really did not seem to have a handle on what seemed like a simple task. When we finally got our trailer we decided to inspect it on our own to find that the roll up door was broken. Come to find out the trailer was "out of service", thankfully WE checked it. Upon return I pulled up into the "return lane" & unhooked the trailer. I waited for several minutes as the sign said to wait for an associate. An associate never arrived so I went inside and surprisingly "could not find my reservation and asked if I brought it back to the wrong location". After some investigative work on their part they figured out that I was at the correct location. After they asked me to bring it around to the side lot & park it...... I would think that would be handled by UHAUL... I get around to the side where I assume they want it and wait for the associate once again.. The associate asked me to move my vehicle once again as I was blocking a UHAUL EMPLOYEE from backing out in a UHAUL truck... In frustration I took the trailer off of my truck obtained my receipt and left.... When I book at a location online I would assume in this day and age that your system is smart enough to tell me if there is enough inventory at that location and if not to have ME pick a location that has inventory available. There seems to be a lack of training and simple people skills at this location in particular. I have to park the trailer for you when you have a designated return lane!? I thought this was a unique experience to me until I had spoke with a friend that had a VERY similar experience that same day with UHAUL, not sure what location. Product (5x8 trailer) worked well for our use but the frustration and runaround definitely not worth a return visit.

LYNETTE S. on 7/20/2015
Rating: 2 out of 5 stars

The wait times were to long both when I arrived (I waited about 15 minutes & when i returned the truck I had to wait over a half an hour) I also feel I was mis-lead. When I rented the truck I rented it for $19.99 per day & when I left I had to pay over a $100.00 No one ever informed me that I'd be charged $.99 per mile. That is ridiculous that information as important as that is with held from your customers

John W. on 7/19/2015
Rating: 3 out of 5 stars

Left a part for an antique car in the truck cab. Repeated calls, but never got an answer if found. Everyone I talked to, hadn't heard of the problem, but said they would look and get back to me. I never heard back from any of them.

MARCIA T. on 7/19/2015
Rating: 3 out of 5 stars

dropped off after hours and the system was easy to use

PATRICIA D. on 7/17/2015
Rating: 5 out of 5 stars

U-Haul corporate dropped the ball. I reserved online a 5x8 closed trailer 30 days prior to pick-up through the U-Haul site for pick-up at the Walden St, Fort Erie, Canada location. This location is approximately 35 miles from home and across the Peace Bridge connecting USA and Canada. General Timeline 30 days prior Reserved a 5x8 closed trailer online 1 week prior Called the U-Haul, Walden St location in Fort Erie and spoke to Bob to verify that a trailer was available. Bob said all is well, he has plenty of trailers available for use. 2 days prior Called Bob at U-Haul in Fort Erie several times to verify pick up and left messages without a return call 1 hour prior Bob from U-Haul leaves a message that there are no trailers available and I should call the 1-800 U-Haul # to get resolved. I could not believe what I was hearing, after all the prep work to verify if the trailer was available. I was on the phone for 1.5 hours speaking to 2 different customer service representatives trying to find a 5x8 trailer for that evening. The first rep from Alabama was sending me approx 75 miles away and the second rep rescheduled me for a pick-up the next morning only about 3 miles from Walden St, Fort Erie. This location was on Dufferin St, Fort Erie and they opened at 8:30 AM the next morning. That was acceptable however loading and start of our travels would be delayed a few hours since we wanted to leave around 8 AM the next day. I arrived at 8:10 AM in Fort Erie to find that U-Haul upgraded me to a larger trailer. This trailer was too large for my vehicle to safely tow. The local U-Haul representative Jamie was so helpful and put me in touch with Shirley from scheduling, she found a 5x8 trailer only about 10 miles from home in West Seneca, NY. Thanks to Jamie, Shirley and the people at West Seneca we loaded and started our 7 hour journey to West Virginia about 4.5 hours later than we had planned. Because of this delay we encountered rush hour traffic coupled with construction and this delayed us another 3 hours. Therefore our 7 hour journey took 10 hours in addition to the delay in the morning of 4.5 hours. U-Haul this is not the first time anyone has rented a 5x8 trailer before. Except for a few conscientious people at U-Haul I am completely dissatisfied with the entire rental process.

GERRY P. on 7/13/2015
Rating: 3 out of 5 stars

I had called the phone number more than 5times only to be answered by call center and never getting any answers to the question I had.Was told I one time Ihad reached thepick up location.I asked for Matthew the man who wrote me up only to be told he was on other line,I than asked to speak to manager I was told he was out in the lot.I left my phone number and was told Matt would call me back.As I write this it's been 3days and still no call back.I like to speak to the location I am dealing with not a call center.As for the run around I feel I have gotten I will more likely not use U Haul in the future.

FRED W. on 7/6/2015
Rating: 4 out of 5 stars

Excellent experience

SARA H. on 7/6/2015
Rating: 3 out of 5 stars

We found out we were moving a week before hand so I made the uhaul reservation right away. The day before my reservation I got a phone call telling me there was no truck for me to rent. The lady that called me was very rude! She wasn't even trying to help me to figure out what could be done for us. Everything I asked was one word answers. She told me the only way I could have a truck was if I moved my moving day! This was the only time we could move since my boyfriend and I work and he would be leaving for 3 weeks the next weekend so it was not possible for me to move my moving date. I ended up hanging up with her and called back. This time I got a different women who immediately apologized for not having the truck I needed. She did everything she could to try and find something for me. She looked at every location within a 40 miles radius. She ended up finding one at a privately owned location where we had to pick up and drop off only there. At this point I didn't care that I had to drive over 200 miles. She helped us out and gave us a discount on the price per mile. I can't even tell you how much nicer and more personable this women was compared to the first women who called me. After I had talked with the first one I was ready to call corporate. But the one that will most likely not use uhaul every again is the fact that I got a call the day before my move telling me there was no truck for me. I should have been called when I made the reservation, I shouldn't have to run around trying to figure out your mistake while I'm on my way into work. Either get more trucks or don't take more reservations then the amount of trucks available.

DORLINEE M. on 7/5/2015
Rating: 5 out of 5 stars

Best Uhaul location we have ever used. Effort not to make customers wait in line.

DEREK H. on 7/5/2015
Rating: 5 out of 5 stars

Delt with with a rude and very unhelpful customer service representative at the call center. Stopped at this location and the associate was kind, very helpful and a pleasure to deal with. She resolved my issues and made me happy customer.

PAUL C. on 7/3/2015
Rating: 5 out of 5 stars

Whereas my specific experience with the Orchard Park location this past rental was excellent, the U-Haul computer system needs to be tweeked and allow it to become more flexible. Thanks, Paul

JIM O. on 7/2/2015
Rating: 3 out of 5 stars

Drove to u-haul site to pick up rental truck on Wed. 7-1-15 only to be told by store representative that his rental truck was stolen & they don't have a rental for me at this location. My new reservation was at another u-haul site which in rush hour traffic took me 1/2 hour out of my way. Truck that I was given, 15" rental, had very load exhaust and exhaust fumes for the entire drive. This was probably my worst experience with u-haul. I find it hard to believe this truck passes emissions tests or inspection. I would have thought the extra mileage charged should have been waved/compensated due to not being informed by phone about the "stolen truck" episode which was no fault of mine. Disgusted over recent rental.

JOHN H. on 7/1/2015
Rating: 5 out of 5 stars

the 800 number is awful awful, it needs to be fixed I asked to speak to a supervisor but was told none were available but one would call me back but never did, still waiting. I will never use your 800 number again, please have a supervisor call me 313-204-1333

BEVERLY B. on 6/29/2015
Rating: 3 out of 5 stars

There was a lack of communication from the original reservation. When the reservation was made the drop off location was set as one place and then when the vehicle was picked up they changed the drop off location but did not account for the extra miles and gas that would be necessary.

DAVID H. on 6/29/2015
Rating: 2 out of 5 stars

Ensure that all personnel are trained to welcome customers. I stood in line behind a walk-in customer who took 15 minutes to make up his mind, while two U-Haul employees stood by and watched the boss take care of him. The boss had me checked in and out the door in 4 minutes once it was my turn. (I had a reservation). Thanks for asking.

CYNTHIA P. on 6/29/2015
Rating: 3 out of 5 stars

The truck sounded like it was going to stop running at any moment. The driver's armrest was broken. The dolly and furniture blankets in the back were opened as if someone else had used them. It just didn't seem like you were prepared for us that morning.

jason p. on 6/29/2015
Rating: 1 out of 5 stars

It is always extremely busy and only ever 1 person working so your waiting forever....and we needed a lg size truck to move and only a 10ft was available..the girl said there isnt alot of lg trucks so they go fast. The 10ft truck we had leaked water BAD and soaked alot of my furniture and it had no ramp. The girl gave us a 25 dollar discount but whats that when the truck was horrible!

Michael M. on 6/28/2015
Rating: 5 out of 5 stars

Everything was great

Robert B. R. on 6/27/2015
Rating: 4 out of 5 stars

This is a busy location with customers waiting. It might be useful to review return procedures and key drop info to reassure customers of correct procedures. No big deal but it is the little things that make a huge difference in the Big Picture.

ELIZABETH T. on 6/27/2015
Rating: 2 out of 5 stars

The wait time ....3 workers in the store and only 1 can wait on you... My reservation was for 1:00 - not 1:20 but then 24 hrs later it had to be back at 1 not 1:20.. Not right Uhaul - plus you rent a truck at a certain store and try to call them and you can't get a hold of anyone at the store - you get a call center ogelp