Tell The Dalles outlet to be honest with customers. They lied, said Rufus didn't have a 4x8 trailer. When in fact they did. Had we not drove by on our way home we wouldn't of known. Your customer service agent was apologetic and got our rental switched to Rufus, saving us about two hours of extra travel on a 250 mile round trip.
nancy h
Rufus Sinclair & Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rufus, OR 97050
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
So I was told to have the truck back by 1045 Monday. I said I work and can drop it off by 445 and she said okay that will be fine. Went to drop my truck off Monday and got multiple charges for being turned in after 1045. Don't know who's at fault, but want the charges refunded.
James HGood assistance. More signage outside so people can see where the drop off box is and where the actual office is located.
Tyrone BCustomer service was excellent. Young man treated us with respect
Steven KActually teach the employees how to operate the uhaul programs so I, as a customer, don't have to check myself out and use your internal programs. Also would have been nice if they would have installed the trailer for us and checked the lights. They are lucky we knew how to install trailers or your company could have been liable for a huge accident if we wouldn't have installed the trailer right and the lights didn't work right so that's a safety hazard. This location needs a lot of work.
Makayla P