I had called to verify locations because I had gotten 2 emails - one that said this address and another that listed a different address. Called again to verify because of the different addressed but was reassured it was at the original address. Only to find out minutes before we were to pick it up at the original location that it got changed. I was directed to go one location and then at the last minute it got changed. I did not receive an email 3 or 2 days prior. What I received was a confirmation for one plane the day before and then a couple hours later another confirmation for another place. I called mark to confirm which location - he told me one place and when we got there found out it was at a different location. So had to drive back to where we came from. Very disappointed. Then when we finally reached the right destination, had to interact with a virtual person. NOT ACCEPTABLE. Many, many problems!! Would not recommend uhaul to anyone anymore. I have rented many times and never had this many problems. not a great experience! Would be great if you would compensate for this ordeal. Next time I would go with Penske or Budget!!
Connie Heisler
Midgard Self Storage Colorado Springs 2
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Colorado Springs, CO 80908
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- 4.5 Average Customer Rating
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My truck was located inside the secured and gated area of the facility. There was no mention during the mobile pick up of how to get inside the gated area. After a lengthy text chat conversation a Uhaul agent, I was finally able to get an access code to get inside the gated area to my truck. Once at my truck, I had no idea how to get to the back cargo area of the truck to get the key. After calling for assistance (and approximately 15 minutes of waiting), an agent was able to get my the code to the padlock to get my key. Once I got my key, I was unable to complete the check in process of my rental, and it only allowed me to return the truck. I spent another 15 minutes waiting to speak to an agent to confirm the mileage and gas level of the truck. Overall this was a terrible experience, as getting my truck took about 2 hours to complete.
TYLER KIPPBrittany in UHaul Customer Service was extremely helpful! Thanks!
Denise ByrnesI had the pleasure of working with Linda. There was a large line and she stepped on to help. She was very pleasant and efficient at her job. Linda made a stressful day a lot brighter. The personal service was unmatched.
Tamara ShannonEverything is good, the service was great and kind .
Ramiro Torres