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PATRICIADANE H
Customer Reviews for Quick Way
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Store manager was very kind and friendly and handled the transaction professionally. Truck was basic but nice and well maintained. I would use this location again.
Lisa BContinue the excellent service and convenience
Kurtis SDon’t double charge me for the 19.95 rental rate and 15.00 insurance.
Anne SIt was a pleasure working with Melissa and Deepak. Thank you.
Richard HThe “fees” associated with the rental exceeded the rental rate. Of course that was not advertised, so basically false advertising, in my mind. The clerk told me the “insurance fee” is added to everyone regardless, so to advertise fairly, you should say $34.95, not $19.95. Disappointing.
John IThe owner is very friendly!
Crystal HTruck was not available and I was told I would only be charged $19.95 + Mileage & Taxes for a van for the inconvenience and then was charged an additional $26.07 for cleaning of the van a now have to wait 3-5 business days to see if I can get approved for a credit. This is probably the last time I rent a pick up truck from U-Haul I will use Lowe’s or Home Depot instead,
JoAna AVery friendly
STEVEN VThe vehicle was clean inside but very dirty on the outside and the tire pressure light was on when I got into it so more attention should be paid to that.
Jeanine MThis truck had a lot of body damage at pickup. Accomplished the job in spite of the shabby appearance. Doesn’t advertise well for Uhaul. The location and manager were both great. Check in was easy and super fast. Much better than first checkin at another location. That one was horrible.
Suzanne RPlease make sure the trucks are actually well maintained and road tested before giving the truck to the next customer. The brake caliper on the front left tire had to be replaced and it took two days for the repair to be made because the repair company had to drive from West Virginia to come fix the truck. I also had to reschedule a flight because of this and moving is already bad enough.
Stuart DNo windshield washer fluid but it was understandable due to the recent and current weather. Operator employee was very helpful.
Michael GI used another UHaul location two weeks ago and this experience was so much better! The people behind the counter truly cared about me and made the experience easy. I would highly recommend this location!
Benjamin SThe owner gave away the vehicle I had reserved to someone else. I remember the hassle involved when I didn't use the mobile app last time, so I made sure to download it to avoid any complications this time. However, once I arrived and went through the check-in process, I realized that the van I was supposed to be issued was not there. Thankfully, there was another van of the same size that the owner could give me. But it took about 30 minutes to get through the process of refunding my previous reservation and setting up a new one. It set me back on the moving project I had scheduled that day.
James CNothin to improve ,Deepak the owner gave us great service
Sai CHaving rated the pick up location high, I rate U-Haul low for switching my desired pickup location. I flew into airport and stayed at hotel across the street from U-Haul. But had to pay a taxi to take me 20 minutes to some gas station in a sketch part of town to get my truck. Not a happy camper.
James COnline part is ridiculously bad, buggy and time consuming.
Jonathan GThis location is very knowledgeable about the equipment and process. Easy to deal with and very friendly
Kevin WExcellent service from the U haul agent.
Derick SThe location was fine…Uhaul as a company is a nightmare. Everything is a production, there is zero customer service and pricing is never what you are quoted.
Morgan BThe whole rental process was extremely easy and we were very satisfied with the experience. We will be returning customers!
Bess PAll good
Brock TBetter customer Service
Kathlene FHave employees inspect vehicle upon return with customer so there’s no surprises. My rental was fine but it was concerning to just hand the key to the convenience store clerk and not get a receipt or estimated bill or anything in person. I did get the bill via email about 30 mins later.
Jason SThe on line check in process takes WAY too long.
David BBest experience I’ve had at a Uhaul pick up location.
Mary CThey were very nice and helpful!
Kevin JThe front seat would not move up therefore I could see the mirrors. The engine light was on and the tire light! The truck made a lot of loud noises!
Julie GI’ve rented U-Haul trucks and vans before and the experience from this place was exceptional. I was actually shocked how quick and efficient it was here, I was in and out in less than 10 minutes with everything I needed. Before it took me 30 minutes minimum to get the rental. Definitely will rent from this location again in the future and recommend it to my friends.
Lukas LVery nice and easy check in and check out van rental! Highly recommend this location.
Brian RGreat service 10/10
RUPI KThe truck that I used front bumper was tied up with clothesline. The oil light kept coming on. Other than those issues, everything ran smoothly.
Rhonda AThe price for 24 hours, should not be the same price for 1 and a half hours
MICHELE KEveryone was so friendly. We will be using this location again for all our U-haul needs.
Laurie HVery nice and professional
Antionette HMr. DEEPAK IS VERY HELPFUL AND THOROUGH AND FRIENDLY!!
Sandra DThe links need to be explained better when checking in on the app so you not charged when you did in fact place gas back into the truck when returned.
Jessica TEasy process & clean vehicle
Teresa TReady when I got there. Everything was as promised
Michael BCouldn't ask for quicker or nicer exp from anyone This was a wonderful experience!! Will be back in two weeks !! Thank you so very much
Jeffery TGreat customer service, convenient etc
Novel MGreat customer service at location!
James BThe person told us we were suppose to sweep out the truck. We left it in the exact shape we got it. We only had furniture in it.
Laura TI wouldn't change a thing. The owner is very friendly and he made the moving experience very affordable.
Scott MPerfect
Edward W1. The app would not let me return the truck. Had to give keys to clerk and it took about three hours to get checked in and get my reciept. Called the 800 after two hours to check status and advise of issue. 2, Had ordered a furniture dolly, but was not in truck and did not find out until after I left 3. The engine cowling was not latched and a very high volume of hot air was blowing into the cabin. I was able to finally get the cowling latched just before returning. 4. Of the three rentals in the last three weeks, the biggest issue is the app did not fully function all three times and had to get clerk assistance.
Oscar B