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JODY D
Customer Reviews for 208 Boat & Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very clean truck with an easy pick up and drop off process
Blair SSome of the most polite,nice and helpful people you will ever meet. Well done from New Jersey!
STEVEN CNo comments.
HERMINO Tgreat place to do business been there over 15 years just moved storage closer to new home location
STEVEN B | Overall ExperienceOutstanding service at this location. Kim was an absolute delight to work with. I can’t thank you enough!
Dave SGreat friendly customer service, we have worked with them in the past and the staff is always great to work with at this location.
Gregory IKeep up the good job
eileen hGreat staff who were extremely helpful. Wonderful staff would go back there anytime!!!!
Harold OHad an issue with mice but management made every effort to help with the problem.
JUANITA L | Overall ExperienceThe service was great, but curious to know why a one way rental for a trailer costs as much as a 6 day rental returned to the same location as the pick up location?
ANTHONY MOver the past six months, I have rented three different storage units here of varying sizes. The staff is always very helpful and courteous. Moving in and moving out was so much easier with their help
LYNN J | Overall ExperienceBest in class
mark cThe whole process to get the truck was backwards. It gave me code to get in the gate to verify the truck. Then the gate locked and then gave me a code to get the key from the store next door. But I was locked inside of the gate. So I had to call the store to get a code to get out to get the key. But by that time the code to get the key had disappeared. Then come to find out the key wasn't even in the box, it was still under the register. Fast forward, I finally got into the truck. I rented an appliance Dolly. I left to go get the appliances but while driving I thought to myself "the key wasn't in the box, the Dolly probably isn't even in here." So I had to pull over and sure enough, no Dolly. I had to turn back around to get them to get me a Dolly out of their locked shed. I will not be renting from this location again.
Jeanetta WGreat customer service. Went above and beyond to ensure we received the truck.
Maurice CAmazing location. People are very friendly and helpful.
LYNN J | Overall ExperienceThe trailer hitch was stuck on the ball of my hitch and I couldn't get it off. George, the owner of the facility, brought a jack to free it. He was quite helpful.
Roger S208 BP storage is great! Always kept clean and well lighted for evening use. Wonderful employees at the storage as well. Thank you for 3 units and 3 months of keeping my items stored and secured!! Excellent facility
Kimberly w | Overall ExperienceThe Back of the Storage Facility was Lined with No Parking Signs which made it very hard to back a boat into the Storage Unit in Nov. without taking out a sign or 2 & I had to disconnect and position by hand and reconnect to my truck to back it in stright. I Voiced my concern about the signs and 6 months later I went to remove my boat out and only 2 No Parking Signs were displayed *begining & End*of Driveway, No Problem removing the boat from the Unit with the truck, had to drive in the grass a little and avoid the security fence, ground was hard with No Issues. Thanks for taking down a half of dozens of the No Parking Signs. Hopefully 2 Reminders are enough for people. (AWESOME FACILITY) Gated/Fenced with Key Pad. Thanks George. (John)
John L | Overall ExperienceI was given the wrong place to go to to pick up a van I got there they didn’t have any vans. They only had trucks I was quoted a price that I was overcharged. I went from there to Centerville and was charged over $300. I don’t understand that.
JUANITA RHave that u haul computer hot mess fixed so it works! Horrible site. Great work 208 BP for helping me get this appliance dolly, since I could not get the Uhaul site to rent me just the dolly. 208 BP employees are the best! Thank you 208
Kimberly wThe Uhaul website could not take the picture of my DL. I refreshed the system and was NEVER ABLE to get the picture accepted. So, I had to go in to BP Courthouse Rd and thank God, the sweet,patient and caring young lady was able to put my information into the computer. Fix your website or don't send people to it, when it does NOT work. Thanks to 208 BP, I was able to rent my truck in a timely manner. A special thanks to 208 BP! Great customer service! You are appreciated - Kim Wolfe
Kimberly wConvenient and helpful. I’d use them again if the need arises.
Hunter C | Overall ExperienceNo sign at drop off location
Kevin RNothing. 208 boat and storage was more than helpful. They go above and beyond to help someone.
Frank Zwould be nice if a weed killer was sprayed around the campers so we wouldn't have to go through high grass/weeds to get to the camper doors
ANGELA L | Overall ExperienceGreat customer service and experience. I would recommend this storage.
Morgan A | Overall Experiencesame as above
Gary SGreat place
WIlliam O | Overall ExperienceI have enjoyed this storage facility tremendously not only because of the price but it's accessibility.
Timothy M | Overall ExperienceWe stored our 45ft RV here for about two years. It is a good place to do that. My only negative comment is that the area we were assigned, B3, had a large stack of wood about 6ft high that was seriously leaning towards our assigned area. I never parked the RV in that spot. I parked in a spot near the end of row B that was open. The area is very wet and muddy for days after a ran and this year, the weeds were waist high all around the RV. The owners and staff are great and even with the comments above, I would still recommend this storage business to anyone that is looking for decent and reasonably price storage for their RV.
ROBERT H | Overall ExperienceExcellent customer service
Bill SThank you for such a warm and welcoming stay at your facility. The owner always waving at me when I picked up my RV. Yhe store staff were welcoming and very nice folks. Thank you again!!!!
KENNETH M | Overall ExperienceI preregistered with hopes that it would make the pick up process faster but that was not the case. With the online pickup you have multiple more questions, that could have easily been answers prior and the cell service out there is horrible which made it very frustrating to complete the process.
Anne DKim, was extremely helpful.
Larry STerrible check-in experience, took almost 45 minutes from the time I first entered until I was pulling off with the trailer. The gentleman was very nice but kept going back and fourth between the Uhaul computer and the regular register throughout the entire time period to help other customers.
Joel RTrailer brake fluid was bone dry, rusted, and empty. Brakes did not work. Serviced with brake fluid. Brakes need repaired. Tires were under inflated.
DAVID GThanks
Frank WWe have used this facility for several years for our RV and now our motorcycle trailer. We have always felt it was safe.
VIRGIL G | Overall ExperienceOutstanding family and business if you are ever in need of storage.
Matt B | Overall ExperienceAbsolutely no negative comment
Christina S | Overall ExperienceGeorge was very friendly, patient and helpful.
TWAINAAGNES S208 Boat and Self Storage always does a fantastic job!
GEORGECHRISTO KMy drop off location changed to another that was over an hour from my house (40 min from my choice location). This was a last minute change that was very inconvenient and a closer one could have been chosen in Charlottesville. When I arrived at the new location the person checking me in had never done Uhaul and tried to give me a truck. I rented a 5x8 pull behind. Once we finally got my check in completed, she sent a young guy out with me to hook up the trailer. We got to the trailer and he admitted to me he had never hooked a trailer up before. Thankfully I had. However, having rented before I know the employee is supposed to hook it onto the person's car. I had to hook up the trailer and teach him how to as well. Uhaul is very lucky that I know how to do this however it was not my job to teach your employees how to so theirs!
Samantha KGreat people. Helpful, kind and understanding. Explained everything. I would use this facility again
Douglas D | Overall ExperienceBetter signage of the name of the business.
Tracy EMy pickup location was changed the day before pickup. I picked a location closest to my home to avoid excess travel. It was changed to 15 miles away. I also chose to pickup via my cell phone so we could get an early start prior to store opening. On am of load day the keys to my truck were not placed in pickup box. Jesse in customer service was great in trying to solve problem but this caused serious delays on load day. I was also charged over $7.00 for 2 gallons of gas when I had properly fueled up a few miles near drop off location. I was given a $50.00 refund for poor service but this did leave me not trusting UHaul for my next move!
Rocky JGeorge is great to work with. The facility is excellent the units are all like new. I rent a 12x30 for almost 3 years it was a great experience.
James S | Overall ExperienceVery friendly staff and well maintained facility
Kelly M | Overall ExperienceThis is a very nice storage facility. We stored our RV here and had it not been for the distance from our home we would still be storing our RV here. The monthly cost was very fair and the combination of value, safety, and amenities will be hard to find at other places. George was always very friendly and willing to help with any of our needs. Would recommend this facility to any of my friends and family.
SAMUEL P | Overall ExperienceA very nice secure lot with great staff.
Carol L | Overall ExperienceUsed this storage facility without any issues!
Benford C | Overall ExperienceExtremely nice and helpful people. A pleasure to work with
LOUISE P | Overall ExperienceExceptional customer service!!
TARA MKim was awesome! UHAUL customer care had been terrible to me and I am considering never using them again except for her excellent customer care. My pickup date and location was changed twice with NO NOTICE. No phone call, text, or email. I had to call UHAL to find out I was being moved not once but twice. The assisting staff here were also very kind and helped me greatly in loading my equipment and resolving technical issues on UHAUL's end. I am very gracious towards Kim and her staff. They were amazing in a difficult set of circumstances on a Sunday afternoon.
ALEXANDRIA EExcelente
Xavier EGeorge was excellent and very helpful
Ronald BThis is not a problem with the pick up location itself, but rather, the pick up/scheduling process: My pick up location was moved 3 times in the 3 days leading up to the pick up. I ended up having to drive an hour away to get the truck. It was a lot of added stress to have it moved so many times, each time I had to adjust my plans, only to have the same thing happen again the next day with a new location assignment.
LEONORE CI was not notified of the change in price for making it a one way trip. Paid almost double what I was supposed to pay for the rental.
ESTHER YThank you. Store Staff and Owner dedicated to customer service.
Sean MFabulous customer service.
Tammy T | Overall ExperienceWe moved down to Hampton Virginia and we are no longer in the area. Thank you for allowing us to store out camper at your facility. We had no issues and appreciate everything. I will recommend your facility to our friends who may be looking for storage in the future.
Robert R | Overall ExperienceThe personnel here were very friendly and helpful, Kim went out of her way to accommodate me. However, I had an issue with the number of days on the reservation (3) and what was recorded on on the contract paperwork (2) at the pickup location. Not sure why that happened, when I realized it I called U-Haul (18 minutes on hold) and got it corrected or so I thought. Comments continued in Drop off location.
John LIt's all good
stoney eOther than the drop off being 30min away from my original intended location. The location and staff were good.
Carlos CFirst time renting a storage unit. Staff was super helpful. Facility was clean. Autopay feature was super helpful.
Michael S | Overall ExperienceGeorge was wonderful and helped me with everything, the trailer tracked awesome down the highway and the rental was a great experience overall, will come back time and time again!,
David TI got there and had no indication that was a Uhaul location minus seeing one truck. There was no signal out there to properly check in the truck and I went with another person who was unable to assist. After they found the key it let me know there was no way the truck had been cleaned/sanitized since drop off which was really scary. It just was not pleasant at all. As a matter of fact it was very inconvenient and made me late for my actual move in time.
Angela BNothing
MORIAHDENISE MNothing really. Everything was self explanatory through the Uhaul app. Great job.
LaQuoi SI probably will use this location again. However, no one checked out the truck, and now I have a $15 charge for "cleaning" that I don't think is appropriate.
Kermit NLug nut missing from right rear wheel.
George HGreat place, Great service, easy to get in and out of with the rental.
Robert Ci have used uhaul in the pass most have been good one horrible but this one was excellent. Uhaul need more reps like George
Timothy FFirst I was sent to a place that closed at my pick up time. Had to drive 30 miles out of my way to get a trailer. Then the computer at the new location said my truck wasn't big enough even though I had the same trailer last week.
Michael QGEORGE offered super communication and coordination. He’s the reason we’ll go back to 208 Storage next time.
Steven BAwesome experience fantastic customer service
Michael TNothing George K. At 208 Variety Store Was beyond wonderful with helping with my experience. I would recommend anyone to go to him.
Rhiannon LIt was about 40 miles from my house but was the closest with a small trailer.
Doris DGeorge who did the rental might possibly be the friendliest and most courteous customer service person i ha ever encountered. He was helpful and appreciative beyond measure.
Scott FGreat customer service! I would refer anyone who needs a U-Haul to this location. It was 18 miles out of my way but after my experience, if I never need a U-Haul again, I will definitely go back. George is excellent at what he does and was an absolute pleasure to deal with.
MARK RVery friendly. Made process easy. Would recommend.
Patty HPerson at this location very helpful. We did not know about the straps being broken until we picked up vehicle and tried to secure it. He stated we should let U-Haul know that we had to purchase straps to secure vehicle. We were concerned because we received the equipment that way.
michael fI can't elaborate any more than what I did above. Great staff, excellent facility, and it met all my needs.
JOHN B | Overall ExperienceGeorge was great! Would do business with them again if the need arises.
CHARLES S | Overall ExperienceA very good experience with the storage of our camper. Many thanks to George and his staff
David R | Overall ExperienceGeorge was fantastic to work with and very helpful.
Keith B | Overall ExperienceWe needed an affordable storage unit and a place for our RV. We found it with 208 storage. George was great to work with!
CHRIS B | Overall ExperienceThe folks at 208 Variety were always helpful, understanding, and professional in every way...5 star recommendation...
JOEL D | Overall ExperienceAwesome staff and service!!
Edmund D | Overall ExperienceWould definitely use them again. Everyone was great to deal with.
Michael F | Overall ExperienceThe facility was perfect for my needs. If I need the use of a storage place again I will surely come back.
THOMAS M | Overall Experience208 is going through system changes, so the process wasn`t smooth. However, they were as helpful as possible and I secured my storage. Key pad needs to be fixed so it is operational.
Privacy R | First ImpressionsA very modern lot convenient to Lake Anna and I95. Very professional service. Best price for RV storage I was able to find in the Northern VA area.
Privacy R | First Impressions