Customer Reviews for Boyce Carpets
(U-Haul Neighborhood Dealer)

Rating:

5.0

More inventory, that’s not the store’s fault

Rating:

1.0

Cancel the Carpet Guy's contract. The tires on the vehicle dolly that I rented there were worn out, and he was rude to me. When he asked me for a secondary point of contact, he said that I could use my boyfriend's number. I am a happily married man to my beautiful German wife. I told him that it was gross to suggest that I had a boyfriend, but he continued with his insults and said, "You look like you have a boyfriend!" He is rude and doesn't represent UHAUL with respect and honor.

Rating:

2.0

Little customer service, very non personable and didn’t care that the lights didn’t work when he connected the trailer. Told me how to clean the connection. Ended up driving 1,400 miles with no trailer lights whatsoever as I couldn’t remedy the problem.

Rating:

5.0

Post telephone number for after hour drop off

Rating:

4.0

It would be great if a tall UHaul sign was posted to identify the location.

Rating:

5.0

The best uhaul experience I’ve had yet! Absolutely perfect.

Rating:

3.0

Uhauls were not kept up. Boyce carpet tried contacting U-Haul several times due to the upkeep of uhauls and nothing. When we got there truck did not turn on and they tried contacting U-Haul serval times and nothing

Rating:

3.0

Better Customer Service, nicer people, and more communication.

Rating:

5.0

The lady that called me from Abilene about the trailer I wanted not being available helped me find a solution. She was Very nice and helpful. The Boyce brothers where I picked it up are always helpful and that is why I go to their shop if possible.

Rating:

5.0

These guys went above and beyond to help me out and were super nice and helpful as well as being very understanding and working with me in the midst of an absolutely crazy time! Thank you!!

Rating:

3.0

Had to switch drop off location as rev repair crew site in San Angelo was locked up and no one answered the phone …total joke

Rating:

4.0

Had trouble contacting this location to extend contract, otherwise very happy

Rating:

5.0

Owner come to store during after hours and helped us return the trailer .

Rating:

5.0

The salesman was very polite and helpful.

Rating:

1.0

The location was easy to find and the service representative was very friendlyand helpful. The location doesn't establish the price and I must apologize to the gentleman but he had the unfortunate business to have to charge me astronomical prices. U-haul's prices have become unbelievable. I used a U-haul car trailer to move a vehicle from San Angelo, TX to Chehalis, WA and was charged over $700. 2 years ago during the same month of the year I was charged $290 for a 26' moving truck between the same exact locations. I have to rate the fee hike 1 star on U-hauls part but I rate the pick up location 4 stars.

Rating:

5.0

Nothing

Rating:

5.0

They was awesome 👌

Rating:

3.0

Be more friendlier instead of acting like they know it all.

Rating:

2.0

The representative was very unfriendly almost to the point of rude. I would never use that facility again. The lit was full of trash either discarded or blown in from the wind.

Rating:

2.0

It looked sketchy

Rating:

5.0

Rusty was fantastic and made our turn-in experience exceptional. Very much appreciated his concern for our satisfaction of the equipment we used.

Rating:

2.0

Owner/ manager was not there and the older man who was didn't know what was going on or what to do. Check engine light came on as soon as we got on the road and no answer when we called back.

Rating:

1.0

Rude, lectured me about a small amount of dog in condescending manner. His last words were " get to fuck out of our shop". I'm taking his advice as it is coming from a UHaul representative.

Rating:

2.0

I was charged extra for a dolley that I needed and the equipment was not with the truck when I picked it up. I never got my rental equipment I needed for my move but still got charged for it.

Rating:

5.0

The guy that helped me stayed till after closing! And this day and time that means a lot!!! He was very helpful, and made sure before I left their yard all lights worked and chains were secure. I don’t know how trained him, but they did a excellent job! Please give him kudos.... and a few bonus bucks wouldn’t hurt either. A good employee from what I could see.

Rating:

5.0

I did have to get the billing corrected, but it has since been corrected and the customer service was excellent.

Rating:

1.0

Better customer service....

Rating:

1.0

They didn’t provide correct contract information

Rating:

5.0

Experience was excellent. Gentleman who helped me was extremely helpful and polite. Would highly recommend Boyce Carpets to anyone needing to use U-Haul.

Rating:

5.0

Great people and great service.

Rating:

5.0

Staff was very friendly and went above and beyond to help us out!

Rating:

3.0

The person that got the keys was the brother of the place. Brother wasn’t there. And he was kinda rude.

Rating:

5.0

Nothing. We were very satisfied with the customer service here. Very friendly and helpful people! This will be our first choice of locations when we need to rent from Uhaul again.

Rating:

3.0

The pickup location forgot to put the dolly in the vehicle when I picked it up. By the time I had realized, it was too late, but the drop-off location questioned its absence upon the vehicles return.

Rating:

5.0

Coffee

Rating:

4.0

Try to have the equipment at the same location

Rating:

2.0

The location was out of the way and the owner(old man) was real nice but his sons that are running the uhaul part are very rude, unfriendly and pushy. One of the boys told me to that I could come in early to pick truck up and wouldn’t be charged for that day. Since how it was already 5pm. My pick up date was the next morning @ 10am. They ended up billing my card for a full three days instead of the two I requested for. Plus there was a half a tank of gas when I picked it up. Returned it with three quarters of a tank. Ended up charging me for fuel anyways. I don’t recommend this location to a soul.

Rating:

5.0

Things were great

Rating:

2.0

Had reserved a 10’ and was told and rented a 15’ was in excess of what I required.... Therefore more money to rent and more gas expense!!!!

Rating:

5.0

PROFESSIONAL

Rating:

4.0

Just dropped off the equipment after hours, but no questions - drop slot for the keys and drop slot for the contract - easy enough!

Rating:

4.0

Tell them ahead of time that the A/C cuts in and out according to power needs...even if you’re driving across Texas and it’s 100 degrees! Otherwise, very helpful & friendly.

Rating:

2.0

The sign and website said they opened at 9 am... I waited until 9:50 even though I was supposed to be leaving town. There's no key drop box.... The person there was not friendly or apologetic on the fact that I waited nearly an hour to drop off the key.

Rating:

3.0

Slow service. No return address was included in the contract.

Rating:

2.0

have not recieved my paperwork for turning in equipment not very happy aboutthis