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Michael Shoemaker
Customer Reviews for Burkes Flooring LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was great taking care of me. On the other hand; With 8 retailers in my area U-Hauls Central traffic control made no prior effort to ensure a truck was within my area (reasonable distance) to pick up expecting me to drive over an hour to retrieve a truck.
Ryan WetterlundPerson didn't show up on time. I originally scheduled my trailer for a 1 pm pickup but call the day before to change it to morning. She didn't answer her phone. I never saw her at all, she sent someone else and I left without I contract. A real shit show.
Chuck PageFANTASTIC CUSTOMER SERVICE FROM ANGELA
Anton SchmidtPart of this issue was that there was no one there when I dropped off a 6'x12' trailer, even though it was during open business hours. Self service drop-off with a large trailer was not something I expected to have to do by myself, especially since the trailers do not come with any sort of tongue jack to safely lift the trailer off the hitch. The self-service drop-off instructions on U-Haul's website were both difficult for a single person to accomplish and unsafe. The huge, glaring safety step the instructions were missing was making sure the trailer's tires were chocked before physically lifting the tongue off the hitch. Not only did I strain my back lifting the trailer, but once I tried to set the tongue down, I discovered that there was a slight slope in the drop-off spot - the trailer started rolling towards the back of my truck. I had to use my body to physically stop the trailer from rolling forward. There was no one around to help and it was raining. I frantically called the number on the side of the building and the owner/employee said that unfortunately, someone stole all of the wheel chocks, but that there were rocks over by the fence, which was about 15 feet away. They offered to call someone to come down to help me, all while I was having to physically stop the trailer from rolling. In the end, I managed to find a big enough rock close enough to the trailer that I could quickly get it in front of one tire, enough to stop it before it hit my truck. I can only imagine if someone with any physical limitations tried to drop off a trailer during business hours, they would have been stuck or had to come back another day. Part of this is on the location, but also on U-Haul's self service instructions, which are missing a huge safety step.
Scott McGeeAngela went above and beyond to help me out with renting a trailer for my move. She was super friendly, knowledgable and it was overall a good experience because of her.
Gunnison LangleyThe other review was supposed to be to the people in Seattle that called and gave me runaround. the people at the Port Angeles location did everything they can. They were helpful super nice. And very responsive. I left my wallet and she put it in a box where it was safe until I was able to pick it up. I appreciate Angela for that.
Trevor ShumwayGreat!
Nicholas BurnetteFast and easy return.
Raymon SekoEven though the site manager, Angela was ill and under the weather, she responded to our request and was able to arrange our pick-up of the cargo trailer we had engaged at the Port Angeles site, on the morning when we needed it. Kudos to her and her staff. It would be helpful if U-Haul could arrange to have available, on-site there, some locking pins and mechanisms to insure the security of the transport trailers it rents. Port Angeles is a small town and it was not easy to come up with the right locks at the retail stores we canvassed.
Richard StrehlauAngela is wonderful to work with and very accommodating. I will definitely recommend her for future moves.
Lacey EstusSuperior customer service needs no improvement.
Mark ThroopNot a thing the lady I dealt with was nothing but the best in every category.
Roy HowellThere was nobody there and there was no immediate answering to the posted telephone call. The return call wasn't until nearly an hour later.
Theodore Drakeefficient and professional service
Steven WallsMy experience couldn't have gone better!
Ryan JohnsonBe on-site for pick ups or don't allow scheduling of pick ups while out of town. Having to wait around to pick up when I had an appointment was not ok.
Kirryn JensenGreat customer service
Jim JimenezAngela was very helpful and was there when we needed her to answer questions.
Rose TiechAngela was awesome! Great attitude and amazing skills!
John SevcikThere was conflicting sinage about "No UHaul parking" and other signs indicating it was OK to park my return truck there. I wasn't certain that it was OK where I left it. Maybe remove those "no uhaul parking" signs...
Peter HarrisOh by far the best uhaul sales person to deal with. I will literally go out of my way to rent from Angela.
Travis OslinOffice was not open when stated, & we were not able to return trailer. Trailer lights were not in working order.
Fred Oakley5 Stars ... Your representative was great. She hooked up the trailer and went over items I needed to beware of. When returning the trailer, she did the unhooking quickly and I was on my way. Quick and easy!!
Connie Jo SmithNo where to park after hours. Poor instructions. Kind of a dive.
Vanessa LeaLocation excellent. I would like to question the decision making skills of the designer of the 6 x12 trailer. Why would anyone alienate 15% of potential customers (those over 6 feet tall) with a short trailer. I have a back ache and several cuts on my head from dealing with this short-ass thing. Sorry but I am not using UHAUL trailers again until they make a 7 x 12.
Scott HoughAngela is so professional, helpful and kind. My favorite location!!!
Mary IrwinAngela is the best UHaul rep I have ever dealt with. I will recommend her to everyone needing assistance.
Katra KingExcellent service and communication
Traci JerniganThis location is by far the best location in the US
Brinnan GarciaWent above and beyond! Super friendly and helpful!
Kelli HolmesGreat!!
Elise SarmientoEverything was amazing Angela was awesome
Robert RogersAngela is amazing this was a great move she was so helpful in many was 10 is not high enough.
Christine McQueenThe facility charged my 37 dollars for crumbs on the floor. I would have cleaned that, but the floor mat was impossible to remove and shake out. Was one big hard plastic floor mat across the entire front. Was no way to seep it either.
Catherine Phillips!Muy bueno!
jose delgatocourteous. Drop off gal was very sweet I would definitely send people her way.
Mellisa BlaineGreat space to drop off with no issues
Terry BairAngela was amazingly sweet and nice. She was super helpful in navigating our double move.
Larissa FloeterGreat service at this location, definitely a go to rental outlet!
Kenneth PierroBe available on or before 9am on a weekday or have instructions available so customers will not be standing around wondering what to do.
James RichAAA+++ service
dallas cambellYou should let people who are renting know to call ahead before coming. I loved how we did everything online.
Charles CoxTrain people to work with the app or don't use it.
Anita YORKI can't think of anything
Shappa BakerAngela was probably the most professional personable sales woman I've dealt with in a long time
Louise HoldenAngela was exceptionally helpful providing information and in securing the equipment we were looking for. Although it is farther away from my location than other uhaul locations I will definitely return to their facility.
Jackie VaughanI have a long list of documents to show how terrible this was. There was no contract to sign as there was nobody at the location. I was just told to take a truck. So I did. I was then charged over $700 from the location on a $61 rental. Overdrafted my bank account. Cost me hundreds in overdraft fees. And cost me thousands of dollars on the rental job. Literally the worst rental experience of my life. I made the mistake by renting U-Haul. I've called customer service and you all won't help me either. Absolutely terrible experience
Daniel ClemonsAngie was great. Made the whole experience pain free
Bonnie ParsonsAngela is the best Uhaul rep. Her energy, personality, and her kindness. I only do and will continue to only do business with her. Thank you so much!
John FreezeAngela was excellent and a pleasure to work with.
Joe KordziWhile this transaction was handled almost entirely by phone the process to pick up the truck was easy and and the truck was clean and fully fulled. I received the completed promptly after the trunk was returned. i will be using this office next time I need to rent a truck. Paul Rogers
Paul RogersHave more dealers like her,she went above and beyond
john nestorekThe woman was super friendly and helpful!
Janelle WagnerToo many hoops to jump through to get the automated web-based check-in to work on my iPhone. Fortunately, a representative contacted me and offered to handle it for me. So extra points for good customer service here.
John HaskeyAngela was great, but the fact that online would let me pick up in Sequim and then I had to drive to Port Angles was BS. Not the fault of the location I picked up from but U Haul's fault.
Thomas OvensAngela was fantastic! Knew her business. Has us hooked up and out of the yard in less than 30 minutes. She is a keeper!!
Thomas HightowerFriendly, knowledgeable and willing to help!!
Kenny BracequivelThis was our 2nd time renting a trailer from this location and they are wonderful to work with!
Jessica OlmstedI called, they were ready for me and drop off was simple and I had my receipt via email in no time.
John DiMarchiGreat service- friendly, fast, good communication. Trailer rental went perfectly.
Frederick Holtz