Rude. He threw my phone and called the laws because I was upset cause he threw my phone. He needs to be FIRED.
paire dimpsey
Customer Reviews for A American Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Everything was perfect. Exceeded my high expectations. Great experience here. I will be back.
GLEN GIBSONI recently had the pleasure of renting a U-Haul from the location at American Self Storage on Metker St in Irving, TX, and I must say, I was thoroughly impressed with the service I received. From the moment I walked in, I was greeted with a warm welcome and a genuine willingness to assist me with my rental needs. The member at the counter was incredibly knowledgeable and took the time to answer all of my questions, ensuring that I had everything I needed for a smooth rental experience. The rental process itself was quick and efficient, with the staff guiding me through each step with ease. The vehicle I rented was clean, well-maintained, and ready to go when I arrived. I felt confident in its reliability for my day's use. What truly stood out to me was the level of professionalism and friendliness exhibited all the time. They went above and beyond to make sure I was satisfied with my rental, and their dedication to customer service did not go unnoticed. Overall, my experience with U-Haul at American Self Storage exceeded my expectations. I highly recommend this location to anyone in need of reliable moving or storage solutions. Thank you to the fantastic team for making my rental experience a positive one. Keep up the excellent work!
vishnu vardhan r shagaI had booked uhaul at a location that was convenient to me and as mentioned on the website while booking, it was guaranteed for the specific date & time. However, while I arrived at the location to get the truck, it was not available there and I was asked to go to another uhaul location more than 10 miles away to get the truck. I lost a lot of time and it caused a lot of inconvenience that day as the move took way longer than I had planned for. Also, I had to pay for long distance charges since my original pickup location was just within 2 miles from my home. I did not expect such a bad experience from uhaul. Give I did not get a 50 USD refund for unavailability of the truck at the original booking location as was promised during booking.
RAJATENDU CHANDRAThe agent made it a smooth process.
Ericka ButlerThis is the best Uhaul location. I've been using it for years, and in a world where so many retail locations have slow and poor customer service, here things are like back in the good old days. And it's so fast and efficient. I think I was driving away in my rental truck within 4 minutes of arriving.
Timothy PetrashThe person at the desk was very helpful and polite.
ANN BREWERAlways a Good experience at this location.
GLEN GIBSONI checked on the availability of 5' x 8' trailers the day before I needed it. I would recommend that anyone who is thinking about moving to do this. All went well at pick up and travel went smoothly as well as drop up 6 hours away from pick up.
MIKE SLABAUGHGreat service from Kenneth, thanks!
Eduardo ChuGreat customer service and super accommodating to the customers needs.
Marcus BowlinBest customer service and the owner was so sweet/understanding about my move. Would definitely come back and recommend to anyone in the area
Kendra AmesUhaul and this location have clearly had many issues between them in the past. There was no way to access the location for 24/7 pickup and the location was closed upon arrival.
Shannon DavisNo changes for the location. Personnel were friendly and inviting. Took the time to help me out when they didn't have to. Excellent service.
Thomas BatesThere is no parking if you're getting a truck for day use. There was no mention of this until I received a text on the way to the location. Other than that, exceptionally friendly and everything went as well as it should! Friendly people.
Kenneth KerruishGreat experience. Kenneth was great to work with!
eddie ribasCustomer service the owner/worker was extremely rude and narcissistic. Especially when asking questions about the how to pay. Will not use him again.
Byron BennettGreat customer service and very helpful!
Rodney SymonsVehicle was good but the person was rude
Venkata Sai Phan PadalaVery kind, friendly, helpful answered all our questions. Definitely recommend and will use again if needed.
Mariafernanda JacoboExcellent customer service
Angela EvansCharged twice on credit card
Sonephet LopezErica is very good with customers. Thank you 😊
Satya SahuPerfect experience. 10/10. On site attendant was professional and polite and made sure all my needs were met.
Brooke JohnsonAdvise customers when they are renting a truck that does not have a ramp. The ramp would’ve been a big help for my move yet I didn’t have one.
Rozalind JonesThe location and truck were great. Where I had an issue was the 24/7 mobile pickup. Took 20 minutes to get identity verified because of system issues.
Christopher MartinezExcellent
ASAD JAFRIHave phone person available for that location to answer on the spot questions that arise. As I was coming and leaving others were asking g me about their hours of operations though posted on door, yet office was closed. Even dumpster service truck was waiting at gate expecting someone from the office to let them in. I think they will lose a lot of potential sakes by not having an active person or at least phone with live person to assist.
Karen BuggageApp was alittle buggy
Sunny ChanthabouryN/A
Gina BURNSFast, easy, friendly, great experience! Will be back if the need arises.
Joseph WolfeThe receptionist has a great customer service.
Suil Leefront desk lady was extremely nice, with such a very rough day she was one of the best things i came across that day!
Janine GrissomWry polite and helpful lady at the desk, very efficient.
Mark PraterCustomer service is very good over there. I always been going there for years. I really like that U-Haul place.
Sandra Jones SmithNo customers parking , so we need ride there and someone to pic us , it is very inconvenient
mohammed albakriThank you for the good sevice
Bashar AbugalyonFrom pickup to drop-off, I had a positive experience. Both staff members went above and beyond in providing exceptional customer service by demonstrating a high level of professionalism, patience, and accommodation, that truly impressed me. Especially, the staff member Kenneth was very welcoming and patient during the return process at the facility. Kudos to Kenneth.
Kushagra KumarGreat Customer Service. All the staff that I worked with at this location are very friendly!!!
Gopala Krishna BollaNone
Ganana TesfaKevin was awesome!!!!
ALLAN WILLISThere was no equipment. I paid for a dolly and half dozen sheets and they were not in the truck. I did self check out, which wasnt a pleasant one either.
Hector RangelAbsolutely great rental. Courteous staff, and new tires on the trailer.
Mark LunaIf you rent a U-Haul from here bring a friend that can drive your car back. I was alone so he let me leave my car there but there’s not a good place to park. I highly recommend this place.
Joaneta CayceKenneth was very polite and professional.
Karrie BraunThe rental went very well. I received excellent customer service from Cass. I would recommend to anyone needing a rent a van to move.
Sean BaconLady called me to let me know that I dropped my DL. Thank you so much!
KENNETH ATWOODSupporting staff are too good at this location. I loved it..!!
Vaggish vasu RachamallaThe experience was seamless, quick, and handled professionally. Also, our agent was so great and informative. I would recommend them!!!
Bryan BockNothing, perfect experience.
lamar simsEquipment was fine ,vehicle was horrible and Person was very rude and disrespectful
Jaideep Sai KalapatapuMr, Ken was very helpful. Great customer service.
Henrique KikuchiThis was the most frustrating and arbitrarily difficult location to rent from. Insure why they rent uhauls if they have such a distaste for uhaul and its customers
James MorenoKen was professional and courteous. Took care of our needs. Top notch. Great experience.
Mark Evans