Have the rental trailer ready at the reserved time for hook-up so I don't have to wait to have 3 trailers moved with a forklift to get to it which took about a half an hour. Otherwise the event worked out fine for my use.
John Osius
Customer Reviews for Jag Flooring & Construction
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I discovered a 2+ inch gash in passenger rear tire while refueling. I called UHaul and they put me in new truck from Jag immediately. Impressed
Nicholas ChildNeed a pickup truck.
Paul BakosJeff was great and very accommodating would not hesitate to use again.
Jerry McSwainexcellent service, very friendly person who assisted me and very excellent vehicles
bonilla ervinNothing
Ellen IrvineVery good place.
David WeistI was never refunded the money I was told that would be refunded when I dropped off the dolly I used
MIKALAH PHILLIPSJeff was a Gentleman, a pleasure to meet and work with.
glenn ostermannJeff was a Gentleman, a pleasure to meet and work with
glenn ostermannManager in charge was efficient and professional. Helped us immensely with having the proper sized truck for our use and explained the mileage and discounts well. Would come back to this location again.
Marion GrimesExcellent experience. I would rent there again in a heartbeat.
Jeffrey BurnsThis is the best place and people to do business with!
clayton wood-thomasFriendly and efficient service!
debbie grigsbyJAG Flooring did an amazing job at making sure everything was easy to find locate and obtain keys.
ZACHARY ADAM MUNCYIt is good as it is....................
WAYNE MACDONALDThe cab of the truck was not very clean. It was ok but I have used U-Haul many times and the trucks were always very very clean
LINDAJUN SPIELEREverything was great.
George SievertJeff at this location is great. Friendly, experienced, and very helpful.
Brian BarnhartWoman working the desk was super friendly and super helpful - was a pleasure to do business with her . Not the norm these days.
William O'BeirneGreat and easiest U-Haul rental
Neal AtkinsAlways ready for me, vehicle is clean and has gas, and the service is excellent.
Stephen LarsonI picked up the truck and immediately had to get gas because it was at 1/8th of a tank, but I was happy to be reimbursed for the gas I put in. Also, there were no moving blankets like I ordered, but I ended up not being charged for them.
Erica GatesJ a g has been a great place to rent for us. Only place I go. Very well operated and a super team. Always accommodate our needs
Gary WilliamGreat customer service
George SievertThe staff was friendly. The ease of renting and returning the cargo van was seamless. I highly recommend this provider for your U-Haul rentals.
TINA STORNINGThe chicken for Mobile was horrible. You should let the customers know ahead of time to tour. Gonna need photos of their drivers license and a headshot. 8 o’clock in the morning I’m wanting to move. I can’t get a truck because the system doesn’t take my headshot looks like my drivers license. Pre-warning would’ve been helpful.
George LombardiDidn’t receive a msg that the location had Chan until 10mins til pick up. If I would have received a text on voicemail prior I could have planned accordingly. Then there wasn’t any directions on the lock boxes for how to obtain the keys if they were closed.
Aarron WardExceptional service.
Stephanie MurryI stopped by a few days ahead and made the reservation. The owner, Jeff Grim, was super helpful and professional, and got us all set up. Today the check-out was a piece of cake, and so too was the check-in a few hours later for this brief local rental. The receipt was accurate and prompt, and I'll surely refer others to this U-Haul location with confidence and pleasure. Keep up the great customer service! It makes a difference.
KENNETHSCOTT REUWERCustomer service was super! Office space was neat and clean. Keep up the great work...
Steve WhittingtonOn the road, I noticed in my rear view mirror that the driver side fender on the tow dolly was flapping and broken. I had to secure it with a bungee cord. I tried to upload a picture but the U-Haul app would not upload it.
Mark YoungMake the estimate of charges more realistic
Abigail GodfreyThe lady I turned in the truck to was very nice.
Timothy FrenchFriendly, accommodating and fair.
Luisa Santana SmithVery nice people to work with
JOSH RYDERI wish I remembered the lady’s name that helped me out. She was absolutely wonderful!!! I walked in she greeted me I told her what I was needing, and within 20 minutes I was out of there with a clean truck. I told her she could come help us move when she got off work, and she laughed and said I don’t think so. She made the experience EXCELLENT!! Thank you
Sharon MarlowDon't try to cheat people by charging for things that they didn't use. Get trucks that aren't falling apart. I have driven many trucks, and this was probably the worst. I was initially charged for fuel even though I returned it with the same fuel as at pick up. I was charged for 2 dollys for 2 days each when I only used one. After complaining, they removed the fuel charge but not the extra dolly charge.
Bart DluhyWe found jng flooring to be very professional / courteous and extremely accommodating. Staff was awesome. All my rentals will be from here in front Royal va. These guys rock the rental business. Also thank you for your service as a policeman/ K 9 handler.Gary smith.
Gary William SmithExcellent service!
Francis MillerVery nice, friendly and made the experience super easy. Will definitely use them again
Steven CarverHave the one way system for utility trailers. I was told from a different location yesterday I couldn’t pick it up and drop it off at a different location??
Mike ElfordNot a thing. Great people at a convenient location.
Jeremy McDonaldQuick and smooth drop off
James HagemanThe owner was amazing very helpful and accommodating
ANNIE MCLEOD