Customer Reviews for A Storage 4 U
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of A Storage 4 U
good service and came in early
Location was closed when we dropped off the truck.
Tune up the trucks the one I rented was a 14 ft and it drank more gas than the 20ft I had rented 3 weeks earlier.
The truck had a roof leak. And, since it was raining heavily, the leak damaged one our pieces of furniture.
Provide more miles. I went over by 5.4 miles and drive out of my way. I picked it up in Branson, k& unloaded. Then drove to dropoff location. Though it was only $2.37 I really feel that U-Haul owes me a refund of $2.37.
The problem we had was....there was NO WAY of getting out of the facility after hours. We had been given a code for entering it, but there was no way of opening the gate to exit. The emergency # was on an answering machine. Thankfully another customer came and opened the gate for us. We suggested they leave someone outside the gate, so they could exit when ready.
Very pleased. Marsha was EXTREMELY helpful in working with me and my family!
Concern: it was misleading to have this company on the U-Haul website that offers free storage for the first month.
Marcia did a great job. She was very helpful and informative. She even went above and beyond, when I realized I had left an item in the truck when I had dropped it off. She took care of it joyfully.
Give a refund on insurance when there is no problem. At least 90%.
Had a hiccup with the return but was well talkin care of by the very polite customer service. Thank you very much :)