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JUAN F
Customer Reviews for Move It Storage Los Fresnos
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U-Haul sign was small and poorly visible
Jose BAlways a helping hand with the world.
Miguel FSad that u move is breaking relations. Convenience will b missed
Neil SFernando did an amazing job so grateful for his help!
Abby SSweep/clean inside box of truck
Pablo HSignage as to where to park returns
Monte SContinue excellent service!
Adrian BNo improvements excellent customer service at this location
JOSE LThe gentleman who helped us was polite and respectful and had really good communication and customer service
Victoria HExcellent service
Adrian BExcellent costumer service 👍
Hank WFernando and his staff were extremely helpful and friendly. Every time I need to get a truck or trailer he has been able to guide me to the right size for what I need. I would highly recommend this location. Thank you for your help.
Julio QI originally ordered my uhaul at White's Lumber in Port Isabel. I signed up for a 5X8 trailer. I was told that since I didn't have a hitch, I could purchase one there. On the 8th, we went there and were told no, they don't sell hitches and it didn't matter anyway because the had no trailers. We eventually went to Los Fresnos and got a truck. We had signed up for $83, but had to pay $300 for the truck. The people in Los Fresnos were very nice, but the White's Lumber should not be able to rent U-Hauls.
mary pFernando provided an utmost experience, top service and assisted us with also getting a storage unit!!
Jose PTruck body was clean. Bird shit on the windshield and cargo area had not been swept out. Cabin floor dusty. I left it cleaner when I dropped it off because they’d probably charge me for the last customer’s mess.
Ruben BTruck did have someone shirt and I had rented a 26 foot truck but all the was available was the smaller one. I had made this reservation weeks in advance and when they called to confirm everything was set but didn’t get the truck that we had ordered so it took us more trips the. Desired.
BENJAMIN BEXCELENTE SERVICE 🙏
Soraida VFernando is a Awesome guy he try to helping everyone....
Emilio Vgreat except agent didn't want to put stickers on damage points that were unmarked, two empty cartons were left in trailer
Jim HI would absolutely recommend this establishment to anyone who would listen the staff the ease of return was well above my expectations
Theresa WVery nice and friendly
MARIO VYall did amazing! Thank you
Pedro INo improvement is needed.
Lynda DI have no suggestions you guys were on point.
Hector LI couldn’t rent the truck on a timely manner because of a power outage. You don’t have a backup system to do it on paper.
jose gNothing everything was perfect
cynthia pI was originally scheduled to pick up my trailer at a different location but the person running the location never showed up so I was given an alternate location.
Brian AYour agent was knowledgeable and kind. The equipment was ready to go! I was so happy to have rented from this heretofore unknown to me location. If I ever need this type of service again, I’ll be going here!!!
Roslyn MEverything was great, service was excellent
Luis GNothing. Fernando is doing a great job.
Orville MFernando and his staff are the Best! Just great people and the place is always ship shape and clean. They are helpful and knowledgeable. and the very best in the area. Thank them again for me, Please!
JO AIf it has air shocks...need to check..for it road rougher than first unit I rented
Eric Kgive me taco’s
Robert PExcellent service overall
Heber OEverything is perfect manager is great guy
Mark FI had to pick up the appliance dolly at a different location. Please add equipment to the location for easier pick up.
Alicia VI just want my reciept emailed to me
CHRISTOPHER AI received the Best service that I have ever received from this location hands down. Courteous, Friendly and so helpful! You should be extremely proud of this location!
M HI would recommend they get a local provider. I was charged an additional $34.00 because nothing was available locally and I went to the next town to rent. Had I realized I would have waited and rented locally.
JAMES CGreat customer service, will definitely be coming back!
MARK DFriendly staff
RICKY AGreat person who took care of me.
EDWARD MPhenomenal customer service!
Ashley BThe agent at Los Fresnos TX was excellent and we appreciated all his assistance.
ROBERT CService person at location gave great customer service.
Victor PFernando is an awesome person to work with. He has always been very helpful and always willing to work with you. That is the number one reason I keep coming back and renting more storage spaces.
UVALDO GClean equipment before renting them out. Customer service was great and very helpful!
BLANCA WFernando, the manager, was extremely helpful and pleasant to work with. Thank you.
David NWe delivered the truck after hours so we did not come in contact with any representatives during drop off. Easy to drop off and leave key in drop box. Responded next day about mileage and final bill. Good experience.
javier sPickup was at 9 am didn’t get the truck tell around 12 and she had double booked the truck . The windshield wipers where completely shredded and the truck was very dirty plus she ran my card 3 times since there was a glitch in the System and I got charged all three times yes the money was returned but not right away so if I had needed the money I wouldn’t of had it . The only good thing about the Los Fresnos pickup was that the area manager did call and try to make this right.
Jesse RService was excellent, I wouldn't change a thing.
Matilde L