Customer Reviews for AAA Lawnmower
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of AAA Lawnmower
Beth went above and beyond to help resolve an issue with the truck. 5 stars
Beth was amazing! Efficient and personable--I would go to her again in a heartbeat.
Truck died on return trip from St. Joe at the exit from I29 onto 152. Started right back up. It might need a physical. :0)
Nicest people to rent from. Would highly recommend. Very personal customer service. They do not need to improve anything.
Seperate the shop customer lines from the U-Haul lines.
Was Over charged for cleaning service - when I know I swept out trailor and took the extra steps to make sure all was well
- aaa never tried to contact me as they stated In my "accident report" and the vehicle was returned to AAA as instructed by customer rep .
Very friendly and awesome to deal with!
Just keep up the good work. thanks
To improve for the next customer, I would suggest that the call center endeavor to ensure the correct duration for reservations. I am very dissatisfied with the service received from your call center. On or about 6/20/2014, I called the Gladstone location and my call was transferred to your call center. I spoke with an operator, I believe her name was Lisa V., to reserve a truck for 24 hours. Lisa repeated the order to me, confirming that my reservation was for 24 hours. She also stated that my reservation was for the Gladstone location. However, when I responded to the Gladstone location I was informed that my reservation was for 12 hours instead of 24. Beth, at the Gladstone location, was very accommodating. She called a nearby location and found a truck for me. Even though the new location was about to close a worker, by the name of Cindy I believe, was willing to wait for me to get there if I were able to go right over. Unfortunately, due to time restraints and other obligations I was unable to take advantage of the generous offer, and the new location opened too late the following day to accommodate my time restraints. Therefore, due to the mistake made by the call center employee, I had to delay my move until June 23rd. Although I greatly appreciate being able to speak with someone live when the employees in the store are busy, in the future I will always make every attempt to talk with an employee in the store instead of making a reservation with the call center.
REALLY DID NOT APPRECIATE THE OVERLY HELPFUL CLERK WHO MADE THE EXPERIENCE TOTALLY UNENJOYABLE--WE WILL NOT GO THERE AGAIN...TRIED TO GO BACK TO THE GLADSTONE LOCATION ON N. BROADWAY BUT WERE TOLD THE SIZE WE WANTED WAS NOT AVAILABLE THERE.
Nothing, Beth was wonderful and helpful ... In and out
Beth is an excellent representative for your company. My family and I will do business with her exclusively in the future.
Beth was the employee that helped me and she was exceptional. I would rent from them again. She made the experience easy.
Nothing. Excellent customer service
The people who own this store are very nice, however, the computer was not working and it shut down three times and took an hour to get the trailer. Since this was actually a lawnmower store, it was frustrating since there were many people in line to get help with their lawnmowers and only two people to help customers. I was feeling bad since it took my lady an hour to get the trailer rented to me and many people left the store since the lines were so long.
Then....when I was driving the 3 hours back to my home, I realized the lights on the back of the trailer did not work, even though the man checked before I left. It was dark when I arrived home. We had to take the trailer to a store in Omaha to fix the lights before our daughter could drive the additional miles to Denver. It was a mess. Plus... the call center told me I could RENT the 2 inch ball and electrical connections...NOT TRUE! Again, the owners of this store are very nice and I feel bad that I wasn't more appreciative for their time and work. It was just a bit frustrating for all involved.
Beth my customer representative was excellent. She was very professional and Friendly. I would rent a truck and recommend a friend to rent a truck, from this location, base on Beth alone.
Excellent and smooth service!
The pick up location was great. Everyone was nice and very helpful.
Great service...very quick!
Beth at AAA Lawnmower is incredible, everyone was very friendly - even the customers in line. I would highly recommend this location. They are very busy with their own business so you may wait in line, but with her customer service, it is definitely worth the wait!!! And I also now know where to go if I have any lawnmower troubles! =)
This moving company was excellent! They were very professional and took extra care when moving furniture and fragile items. They were quick and efficient. I would definitely hire them again, and recommend them to anyone.
we reserved at another location and the lady at this location complained about it because they got a cut of her commission for doing nothing. very unprofessional.
nothing - outstanding service! very friendly and helpful.
They did not have appliance dollys on hand. needed to go to another location to pick up even though I had requested on line you did not deliver
Both checking out and checking in took very long. Had long lines.
When my reservation was made I told the person I needed an appliance dolly and I was told just to them know at the place when i picked up truck. Well they did not have one and i had to find another place to get one. This should not have been a problem especially since I said I needed one at reservation.