Customer Reviews for AAA Lawnmower
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of AAA Lawnmower
Beth makes the experience there great.
The online order experience was great. Very impressed at how simple it was and everything needed was just click, click, click.
Beth at AAA was very nice, knowledgeable, and explained everything perfectly. Everything was ready to go when we arrived for truck pickup with very limited paper works since I used the express check-in. Drop off was a breeze. Very convenient location for pickup and dropoff. Would definitely recommend Uhaul and highly recommend the AAA Lawnmower location.
Beth is a great employee of UHaul. She deserves a raise. Polite, courteous, helpful, knowledgable, and overall nice person. Take care of her and don't let her slip away to a another company
Very kind and engaging country people. I appreciated how they did everything.
When I revised original booking you upped the charge significantly and all I did was change drop off location. Ripoff. Then couldn't change in computer which was a hassle. Then had no confirmation. U haul at Smithville, Mo where originally booked called to confirm said they didn't have 16 ft truck but I could have 24 ft for a rediculios price, this added unwanted mileage to contract because I couldn't pick up where I wanted. I have always used uHaul in the past but never again. Penske and Budget beat your prices plus unlimited mileage. WILL NEVER US U HAUL AGAIN!
AAA lawnmower was not the original drop off location. Upon arrival at the original location, "nuts and bolts", the lady working extremely rudely told me they are no longer working with uhaul. I said, very calmly, "that's odd, I just got off the phone with uhaul and they directed me here. Also, are u aware that there are 5 uhauls parked next to your building and you have a giant orange box that says uhaul key drop located on your front door?" This did not make the manwoman happy at all. She became very animated, throwing her hands around like a crazy person and told me to call uhaul. I again explained to her that uhaul told me to come here. One again, she was apparently not impressed with my ability to counterpoint and told me the truck could be left here but made it sound like she would damage it if I chose to do so. So I cut my losses and let her continue his alcoholism while working. I then called uhaul again, a guy named Theodore told me I needed to speak with the department of transportation to resolve my issue, at this point I had heard enough of his ideas on government that I asked for his supervisor. I spoke with Brian, a nice gentleman that seemed mostly willing to accommodate my simple desire to not drive a 26 foot uhaul through Kansas City any longer. He notified me of the next closest drop off, told me I didn't have to worry about filling it with gas because of how incompetent the other men were I had encountered...and I was on my way. Brian salvaged this relationship for the uhaul company, the angry manbearpig wearing a blonde wig at "nuts and bolts" ace hardware almost turned me against you all, and Theodore...that guy is like Kim Jong with his radical references to various government entities. Overall I give my experience a 5-, only because Brian helped ease my burden and saved me some gas money. Thanks, Brian, you deserve a raise for handling my rage with great poise...and to uhaul, props to u for not having people drop things off at that one bitches place anymore, he was the pits. Thanks!
Information was vague-overcharged. NOT happy.
Drop off site was very nice, clean and organized. the staff was more than friendly and helpful. Welcomed me to my new city and carried on light conversation as another employee checked the truck. Highly recommend this location. Great front for your business!!!
Very nice staff and incredibly helpful and respectful!
Great place to do business; will definitely use them again!!