Customer Reviews for AAA Lawnmower
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of AAA Lawnmower
Great people, everyone very helpful, made you feel good just to work with them!
GREAT service and very close to public storage facilities.
absolutely NOTHING .. John and Beth are GGGRRREAT!!!
MY RENTAL EXPERIENCE IN AT THE THE TORO SHOP IN GLADSTONE MO WAS
EXCELLENT-MY EXPECTATIONS WERE EXCEEDED.
DON,T CHANGE A THING.
This location is always easy and has good service,
Had a very pleasant experience!!!Thanx
Great and friendly service. Explained the equipment, return policy etc.. Will use again and recommend others to utilize them and UHaul.
Excellent service and advice regarding supplies/equipment required for move.
Everything went smooth and the rental was convenient and easy.
Trailer had been used hard before and had multiple dents/scrapes but was very serviceable
Beth was wonderful!! She and the staff went above what was required to ensure our needs were taken care of. I highly recommend this location.
Dolly charge of $7/day seems excessive. Per mile charge difference between weekend and weekday seems unnecessary. The pickup location was awesome, and very friendly.
The service representative "Beth" was exceptional. She was very friendly and went beyond her duties in providing excellent customer service.
Did not have appliance dolly available.
Great group..they helped out a lot. Beth is very good at explaining the agreement. Just really great folks. I would highly recommend them. AAA+++
Rented a pick up truck. The price was reasonable and the truck worked well for what I needed it for. The U-Haul representative at this location is also very nice and good at her job.
I had 1.5 hour wait to get the vehicle due to long line, and then confirmation person that called the day before did not tell me that there were no furniture or appliance dollies at this U-Haul. I drove another 40+ miles to go pick up the dollies, and had to get there in an hour before they closed. Is there any way to schedule the appointments and keep them? Very nice people and appreciative of my struggle to get the vehicle and dollies, but it screwed up the whole moving schedule and labor I had lined up.
The employees were great and friendly, very helpful and full of knowledge. One of my best experiences uhaul.
Make the website more user friendly. I unintentionally scheduled my pick up and drop off on the same day. A prompt or confirmation when a person is selecting p/u & d/o on the same day would be helpful
Beth went above and beyond to help resolve an issue with the truck. 5 stars
Beth was amazing! Efficient and personable--I would go to her again in a heartbeat.
Truck died on return trip from St. Joe at the exit from I29 onto 152. Started right back up. It might need a physical. :0)
Nicest people to rent from. Would highly recommend. Very personal customer service. They do not need to improve anything.
Seperate the shop customer lines from the U-Haul lines.
Was Over charged for cleaning service - when I know I swept out trailor and took the extra steps to make sure all was well
- aaa never tried to contact me as they stated In my "accident report" and the vehicle was returned to AAA as instructed by customer rep .
Very friendly and awesome to deal with!
Just keep up the good work. thanks
To improve for the next customer, I would suggest that the call center endeavor to ensure the correct duration for reservations. I am very dissatisfied with the service received from your call center. On or about 6/20/2014, I called the Gladstone location and my call was transferred to your call center. I spoke with an operator, I believe her name was Lisa V., to reserve a truck for 24 hours. Lisa repeated the order to me, confirming that my reservation was for 24 hours. She also stated that my reservation was for the Gladstone location. However, when I responded to the Gladstone location I was informed that my reservation was for 12 hours instead of 24. Beth, at the Gladstone location, was very accommodating. She called a nearby location and found a truck for me. Even though the new location was about to close a worker, by the name of Cindy I believe, was willing to wait for me to get there if I were able to go right over. Unfortunately, due to time restraints and other obligations I was unable to take advantage of the generous offer, and the new location opened too late the following day to accommodate my time restraints. Therefore, due to the mistake made by the call center employee, I had to delay my move until June 23rd. Although I greatly appreciate being able to speak with someone live when the employees in the store are busy, in the future I will always make every attempt to talk with an employee in the store instead of making a reservation with the call center.
REALLY DID NOT APPRECIATE THE OVERLY HELPFUL CLERK WHO MADE THE EXPERIENCE TOTALLY UNENJOYABLE--WE WILL NOT GO THERE AGAIN...TRIED TO GO BACK TO THE GLADSTONE LOCATION ON N. BROADWAY BUT WERE TOLD THE SIZE WE WANTED WAS NOT AVAILABLE THERE.
Nothing, Beth was wonderful and helpful ... In and out
Beth is an excellent representative for your company. My family and I will do business with her exclusively in the future.
Beth was the employee that helped me and she was exceptional. I would rent from them again. She made the experience easy.
Nothing. Excellent customer service
The people who own this store are very nice, however, the computer was not working and it shut down three times and took an hour to get the trailer. Since this was actually a lawnmower store, it was frustrating since there were many people in line to get help with their lawnmowers and only two people to help customers. I was feeling bad since it took my lady an hour to get the trailer rented to me and many people left the store since the lines were so long.
Then....when I was driving the 3 hours back to my home, I realized the lights on the back of the trailer did not work, even though the man checked before I left. It was dark when I arrived home. We had to take the trailer to a store in Omaha to fix the lights before our daughter could drive the additional miles to Denver. It was a mess. Plus... the call center told me I could RENT the 2 inch ball and electrical connections...NOT TRUE! Again, the owners of this store are very nice and I feel bad that I wasn't more appreciative for their time and work. It was just a bit frustrating for all involved.
Beth my customer representative was excellent. She was very professional and Friendly. I would rent a truck and recommend a friend to rent a truck, from this location, base on Beth alone.