My only issue was that I reserved a smaller truck but was informed right before pickup that the size I reserved wasn’t available and I had to take a larger truck. Otherwise, everything was great.
George L
Customer Reviews for DesignBar Group
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They changed the drop off location without telling us.
heidi hEverything when fast and easy to rent a u haul
Jairo OA very positive experience. Great customer service.
ROBERT FGood
Fernando SRandall is a great guy and always a pleasure to work with.
Noah CRandall had everything prepared despite the pick up being just after a snow storm. He did a great job explaining the drop off procedure and making the experience as good as possible.
Philip FAwesome Experience!
Philip FJust good things to said in my experience.
Flor ALied and got charged with some hidden contract clauses, will be waiting to hear from management on my claim.
Edward LLocation did not have the moving supplies I ordered. There was much confusion.
Emily GExcellent customer service. Phil was excellent.
Scott RAbsolutely lecherous billing. You billed me for $15 safetrip despite declining it at every opportunity and then quietly billed for almost twice the miles that I actually drove. I expect a refund.
Timothy LPhil, the owner, was great. He even backed up my trailer for me.
Alison B