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Amanda M.
Customer Reviews for AB&C Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady who took care of me was great. Convenient location.
John F.very pleasant lady
Larry P.The vehicle was rented to us with glass in the seat and under the seat
Elijah E.What you can do to improve for the next customer is make it simpler for your associates to accommodate the customers. We wanted a 15 but there was only a 26 available. After the wonderful gentleman entered in some of my information I received a call from a regional representative stating they could get me in that 26 for the 15 price… great! Then almost 45 minutes later, after several calls to other stores and representatives, the gentleman was able to get that honored on his end.. something with the software? He was frustrated but kept his composure. He was very professional and made us feel welcome and appreciated. You as a corporation should make it easier for all of your representatives to adjust price. At the end of the day you're not loosing anything by doing this.
Aaron B.Shitty place poor service and way to expensive plus overcharge me and I only found that out when I went to drop the truck off to a different location I will not be using them anymore
Julie W.Love the new machine's a lot of power and real tires not the old racing slicks.
James K.Easiest drop off ever!
Kent S.Just keep up the good service, it was excellent.
charles B.Unit was broken into stuff was taken I wasn't notified. I lost clothes, vintage jewelry, art supplies, blankets suitcases, household goods not to mention sentimental things accumulated and saved over the years. No offer of retribution or anything, just " well make a police report" and our camera doesn't go that far. And it's been a week no deposit back yet
Linda E. | Overall ExperienceVery easy to check out and the staff is very friendly and helpful thank you so much
George P.I have no problem with this location in particular. I had called my preferred location in advance to ask if ramps were available with the trailer. I was told the back door lowered to form a ramp. NOT TRUE! It is a real problem when loading and unloading a very heavy piano. We were also very shocked to discover there was no jack on the trailer. Had a wheel locked up or some other problem on the road we would have been screwed with no way to drop the trailer! We might have needed to drop the trailer at our destination for a bit but that would have been out of the question. Both of these issues make me hesitant to rent from UHaul in the future.
Donnie V.Staff was extremely helpful with my return
Rebekah T.See you next year in April
Jacqueline H. | Overall ExperienceNothing is fine
Annette D.Keri was great. Service the best. Zero complaints!
Jo Ellen W.Excellent service. Fair price.
Matt V.As expected, swift, reliable, friendly, no problems at all.
TERRY M.The trailer was perfect for our needs! Staff was amazing!
Jeff R.Good customer service thank you
charles G.This location is closer to the road. The process to return wasn't so bad, that would be because the website wasn't working. And it just pushed through all of the steps.
Lorne B.No improvement needed on service. It was wonderful. But misleading on your website stating motorcycle trailer is 14.95 a day and I was charged 24.95.
pam E.Rental went,smothe and rental Pearson was very helpful, great transaction will rent from them if needed in the future.
james H.The drop off couldn't have gone any smoother!! I highly recommend this location.
kim W.The agent at this location was nice and helpful.
David V.Thanks for let us use the uhaul and thanks for your service wr appreciate
Mandy B.The no contact experience and hassle of it all was not a pleasant experience. Would not recommend it. Took so long to complete and get the approval. Definitely will not do that again.
Courtney S.1. Gutters are full and overflow during rain. Inside was dry and ok. 2. Lighted, but not visible from road, no cameras, felt uneasy visiting after dark. 3 & 4. Access/communication with office staff was easy & helpful, storage units accessible 24hrs.
John D. | Overall ExperienceClass act and great location. I never have a problem here
Chad B.The lady who rented me the equipment was super helpful and friendly. Super happy with the experience.
Bobbi S.Staff was very accommodating and polite. Monthly rent for the storage unit was very reasonable.
Amanda C. | Overall ExperienceVery nice and accommodating, but needs more staff.
David B.The office lady was excellent during the whole renting and returning process.
Kent J.App was a nightmare to do, took at least 30 minutes to do it, and we went over the "due back" time because of it.
Sarah S.The staff were great in answering our questions and helping us obtain a unit. We’ll be back next year to rent another one!
Robin M. | Overall ExperienceService was great, equipment was good. Location was great with attached storage. Parking lot needs work with the potholes.
Donald R.The locker was wet idk what leaked but there was mildew in my storage and I went to pick up a tote and it was completely soaked on the side and bottom idk if it was from rain or what but there definitely had a leak some where also it could use a light inside and spiders were everywhere
Tyler S. | Overall ExperienceI rented the vehicle in Springfield IL I ended up having to go to Jacksonvile IL to pick it up.(32 miles away). While I was given extra driving miles I did have to pay for that gas at almost $5/Gallon on a vehicle that gives 10 miles/gallon. Otherwise everything went perfect.
Victor V.Easy drop-off
Rebecca S.Great place and extremely helpful. Would highly recommend.
Todd S. | Overall ExperienceThe unit had a roof leak. Some of my belongings were ruined. I left photos and the cost of repairs. Will I be reimbursed? Thank you. Christine Littig
christine l. | Overall ExperienceSherry is a breath of fresh air. Always going out of her way to help us out, and insure everything is perfect. Letting us know of all the benefits available to us. If you need storage for anything. If you go somewhere else you are making a mistake. The facility is alway clean. And Sherry is always there to help out any way she can. Security is paramount and we have never had to worry about out things. I recommend her place to anyone looking to store anything. If you are looking for a clean, well ran, secure place this is the one..
Auction - John J. | Overall ExperienceThe staff was super nice and always helpful. We had a wonderful experience with ABC storage. We had storage there since 2014 until now and David and I want to thank you for being there and having reasonable prices. If we ever need storage again we would come back . Thank you . Klinebough
William K. | Overall ExperienceI found my experience with this storage company to be above average. Everything was fine. I had no problems at all.
Nancy M. | Overall ExperienceVery well run no problems would recommend to anyone
jason l. | Overall Experience