The A&G team was great and very helpful in getting me comfortable with the truck and trailer. Your central scheduling group scheduled my truck and trailer in Homer City, which is quite a distance from my home and other U-Haul affiliates. The A&G team was very understanding and were able to accommodate my tight schedule. I also consulted with U-Haul Moving and Storage of Latrobe regarding moving logistics. The store manager, Emily and her Assistant Manager, were so helpful and Emily was particularly helpful. Thank you so much, Emily!
Jim M
Customer Reviews for A&G Auto Parts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The unit was supposed to be dry inside, however the Entire floor was soaking wet with big puddles of water in the corners. We had no choice but to use the moving blankets from the unit on the floor to try to keep the furniture from getting ruined. I'm hoping I'm not charged a fee for using them.
Linda HVery good service!
Daniel RThe staff was excellent, the truck was a good value and I am happy with my rental.
Guy HIncredibly helpful and knowledgeable about the rental experience. Easy in and out. Return was a breeze.
Dennis AEverything was very nice I enjoyed the running the truck and everything went smooth
Kenneth ZN/A
Alex SActually nothing everything was great
Rob WMore comfortable seats. The driver seat in the truck on the left side you can tell it was a cheap seat. Because it was like a sliding board. It just did a dive that bad. I think better seats would hold up better and more comfortable. The 40 mile round trip was enough. Glad i didn't have to do a long haul.
Anthony MGreat service !!! Thanks Bill
DAVID OThe equipment worked well but there were belts squealing. That could possibly be checked.
Samuel Ssuper cool folks
Chris MI felt that I was in a death trap! The alignment was really off, the entire truck shook the entire trip, the check engine AND oil change lights were on, and if I had to drive more than the 10 mile had to, I would have turned around after 2 minutes. This truck needs to be scrapped. I’m offended you thought this was an appropriate vehicle to represent your company. I would rather pay a moving company than give you my money again! Fuck off Uhaul!
kenneth BA&G Homercity Pa great guy always there for you thanks!!
DAVID OEverything was great
Dan SNothing. He was helpful and professional.
Vincent WTruck was dirty, door was frozen solid. Transmission in truck was ready to fail
Wayne HAsked for a appliance dolly and a utility dolly, didnt receive the appliance dolly and when I made a note about it on pickup they didnt do anything about it and still charged me for the dolly I didnt receive.
Travis DI was told I had to do drop off online, I tried to return online for 10 hours, I tried at 3am to return uhual online the same day I rented it and it said I was at wrong location, it said I had to return back at Hopwood where I rented it from. I did a one way rental, pick up and drop off were two different locations, I paid $225... I called the customer service number numerous times and never spoke to anyone or could get through to anyone at the 800 number... I went online and spoke to a representative who also told me that they couldnt help me and they gave me the 833 number to call so I finally spoke to someone at a 833 number who also kept telling me I had to do return online, even after I told her numerous times it wasn't working, then she said it wasn't working because I had to delete things out of my phone. She was very unhelpful. I am very dissatisfied with the customer service, I received. She basically told me she didn't know what to do and that I had to do everything online... I wasted 12 hours trying to return a uhual, where no one could help me, so I locked the doors of the uhual and put keys in the drop box at location I reserved the drop off for. I would really like to speak to someone about the situation I encountered. Very dissatisfied!!!
Holly AGood service
Dale DCheck In process
Gianna HA&G Auto Parts made my moving experience much easier. They guaranteed a truck would be available and the associate made the check-in and check-out process quick and easy. He was also very friendly and knowledgeable. Very happy with the whole experience!
George YThe trailer we rented worked well for our needs. It was nice that the floor was smooth without rough spots which eliminated concern of scratching furniture surfaces.
THOMAS KThis location is fantastic and the following comment is not about them, it is about corporate UHaul… While I was not charged the $20 fee for having someone check my vehicle in because I dropped it off after hours, I think it is ludicrous that you would even consider imposing such a fee. It would have raised my total bill for the rental 15%. If you want to find ways to “stick it to me”, I’ll find another company to use.
Scott WBill great customer service always pleasing his clients!!!👍👍👍👍
David OProprietor was fast friendly and professional
Robert PPut extra leg on trailer to be able to move it without picking it up. Especially when you’re dropping it off and no one is there to receive the trailer in
Jeanine WExcellent, helpful and friendly service. I will always rent my U-Hauls here.
Jennifer SIt was a great experience! Bill was very helpful and easy to work with. Thank you will go back to A &G Auto parts the next time we need to rent one.
JULIE Sdrop off sucked , i had to drive 6 miles longer just to drop off , i was already over on the miles so i would have not paid the extra but i could have drop off a lot closer , but since they tell you were to drop i had no options , also i started off with one quote and ended up pay for a bigger truck since they did not have the size i wanted , and i also was told that it would be the same price as the smaller truck then extra miles to drop off
donald CThe alignment was off. The steering was very loose. The windshield wipers didn't work very well and I couldn't see when it was snowing. It was not safe at all. The brakes were very touchy but that was the least of my problems with the truck.
Melissa AGreat customer service tjanks.
David OThe truck was very dirty on the inside of the cab. Other than that, it was a great experience!
Matthew CNothing everything was great .
TIMOTHY VVery nice guys. Easy and helpful to work with.
SVEN OFast friendly service. Would recommend.
Desiree UThe person came outside before I even parked in order to help me unhook the trailer and explain the process to me.
RALPH MWell if the customer were to ask for one location, and your representative calls him to tell him the location requested didnt have the requested equipment then don't make it harder to pick up said equipment. Just a little annoyed that I requested one location but had changed by u-haul. Went to new place and tried to do online check in and website made me go into the store to complete check in. Still was alot better than the horrible experience last week from Lug It to Larches. Will never do any u-haul business with them ever again!
MARTIN SGreat service.
David OA&G auto parts was fine. We had 2 other places tell us they had a 15 ft truck which was all we needed. We reserved it then received an email right after from Super 8 Motel in Uniontown stating they did not have one but did have 20ft at the higher rate. So we cancelled that. Robert & Bevs in Indiana Pa called us saying they had a 15ft truck come in which we rented. When picking it up we discovered it had a flat tire so we cancelled the 15ft since it wasn't operable. We were taken to A&G Auto for the 20ft they had. We were charged 15ft rate of $29.95 for the rental but the mileage was at the higher rate of $.99 per mile. We ended up paying much more than we actually should have after being told twice we could get a 15ft truck. Quite annoying and such a hassle.
Gregg SAlways so helpful and friendly.
pattricia mA&G Homercity Pa. best dealer u-haul I ever used , customer service its great!!!
David OI feel there most have been a closer location to leave the truck. This was out in the middle of nowhere and I had to drive an extra mile and a half to do a u-turn and drive another mile and a half to get to it. Strange.
Tara EA&G Homercity Pa. Bill great customer service.
David O