Customer Reviews for A&M Super Storage Inc
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of A&M Super Storage Inc
went to original location to drop off unit and was told they were to full and couldn't take it even though I told them I had a flight to catch and they sent me to the A&M storage location and ended up missing my flight and it cost me almost $400 to re do my flights for me and my wife
We dropped off after hours and therefore can't rate the business. When I called the next day to ask if everything was in order, my question was answered and then I was hung up on. Not very professional or friendly. There are many other locations in town. I'll go somewhere else for better service next time.
I arrived to pick up the truck at the scheduled time. The man at the desk rudely asked, "are you here for UHAUL?" When I responded yes, I was told "well you'll need to wait 15-20 minutes, I'm renting a storage unit right now and I've got 5 UHAL rentals today". Even worse, I returned the truck as scheduled 24 hours later (Sunday), left it where I was told to park it for after hours dropoff put the key in the key drop only to receive an email the next day (Monday at 5pm) from the UHAUL equipment recovery department telling me that it was never returned. I went back to the location Tuesday to check on it and was told by a new person at the desk that she was about to check the truck in (two full days after I returned it). I insisted that she check it in while I was there to insure that I was not charged for two additional days she seemed annoyed but did it. I am very dissatisfied with my experience and think it speaks poorly of this location and UHAUL in whole.
No-one around had to wait
The truck had a leak in the top and the note from UHaul read: "Corner cap is torn with a temporary aluminum tape repair. Customer accepts the risk of water damage." The lease store said that was the only truck and this note was from the national delivery. There were heavy rains in Texas that we pasted through and had water leakage. I believe I deserve a refund. We had ordered a appliance cart and they did not have one. Also given to packages of blankets which I was told contained 12 blankets but really only had 6.
This storage facility was inaccurately listed as a Uhaul 1-month free storage option. I found out otherwise upon arrival. Nonetheless, the facility itself was quality.
They were extremely knowledgeable and friendly. I will definitely recommend this location!
First of all U-Haul on-line gave me a pickup location that did not even have a 10ft truck. It's a good thing I called the day before to find this out or I would have been running around College Station just to get a truck on the day I needed it. U-Haul upgraded the 10ft to 14ft, at no extra charge, but I did not need or want a 14ft truck. Two U-Haul locations on Texas Ave. in College Station did not have a 10ft truck to go one way. I had to go 7.5 miles outside of town to get the truck. That was wasted milage. The windshield was covered in bugs and the lady helping us did not have anything to clean the windshield with. I had to take it to a gas station to clean it up before loading to travel to Lubbock. The truck was good on the road and I had no trouble on the road. The reservation experience was poor but the travel to Lubbock was good.
Service was excellent. Facility is very clean.
very good lighting, 24hr. access is convient. attendent in front office very efficient.
Spotless clean, temperature in climate controlled space very cool, staff friendly and efficient. Best I have seen.
Fast process helped make move-in easy.
Excellent service, clean facilities
Owner was very nice when we look at the unit. He was able to accommodate a change to our reservation without an issue and even waived the business/paperwork fee .
Location is good and stuff is nice.
However the strorage rooms are a little dirty.
Very helpful people. Waited for me to show up a few mins after closing. Car storage is in a separate lot away from the offices.
We have not moved in yet, but we have used your facility before. We liked it so much, we are returning to it.
Very helpful, nice, and professional sales people. Thank you!
Very helpful personnel on phone getting me set up and accomodating a last minute change in storage unit size
Excellent, very clean and very helpful.
Nice clean location. well lit.