The owner was great and attentive but truck was a little dirty but not so bad that it would effect the rating.
GANDOLFO F
Customer Reviews for Abbys
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have an actual drop box for the key and a working phone number.
Courtney AVery Pleased
Christine JThey make it easy, no fuss. Equipment always ready to go and takes just a few minutes to be in and out.. Excellent friendly service
JAMIE AFirst tried to pick up at lot and then she called and said truck was at main business then went there. The people were great but the no person pick up stinks. You should give a local number to call because national phone for uhaul is awful.
Shirley RGreat service keep doing what you’re doing!
NATALIE HEverything was excellent, rental went smoothly and will use again.
Joey MLocation did not have an office and had to go to another pick up location to do the paper.
Quanah GI don’t know which location didn’t tell me the correct information. The lady at the pickup location said the drop off location would refund my cash deposit when I dropped off the trailer. However the guy there said he didn’t have cash and I would get a check in a week or so. So someone needs to have a chat with whichever one isn’t right.
Gary HEquipment that was reserved a week in advance was not available.
John DBooked a 26’ truck online. Called the location and they only had a 20’ available. Uhaul customer service was rude and told me the closest 26’ truck was 45mins away. Why the website let me book a 26’ when one wasn’t available is ridiculous! I’ve used many uhauls and this isn’t the first time. If there was ANY other reasonable option I would never use uhaul again.
Wade MSuper nice and very easy to work with. I wish it could always be that easy.
RANDY RIt would help to get the trailer when we are guaranteed to get it on.
Josh GVery friendly and knowledgeable, hooked up the trailer.
Margarita MNo one was at the location when I dropped off the trailer. No store hours posted that I could see.
Carlos GSmaller lighter trailers and an option for one day use
gary lDid not drop off at this location.
Ricky DThe rental pick up was actually at Winks on Brown St in Pampa Tx. Excellent customer service!!
Desirae HCalled customer service and told them that no one was there.they called back and said rep was running late.30 minutes went by and the older man finally shows up.did not do an inspection on it,just drove off with it.Argued with me about my deposit.overall bad trip ever..
MELITA LThis location was ok ...it was trouble prior & the canceling of my original truck & then having to rent a smaller truck & a trailer to fit everything in paying even more than had I just got the truck I requested & all the equipment I requested ...I will NEVER use Uhaul again .
DAWN HCorporate uhaul needs to update their records to reflect that the 901 sumner st location is closed on Saturdays. Only someone driving by stopped and let me know on the weekends that I had to go to the other Pampa location.
ERIC VQuick and easy service. Respectful worker. I will strongly suggest this location to friends and family.
Jason DThis place may not be is new or as clean as where I Ickes up the trailor but this IS a very friendly home town type store and the people there were very hospitable
Frank SAfter hearing our experience with the UHaul from pick up location he worked with us on overage of truck miles. Which by way was out of our control due to having to go out of our way to pick up truck take it back and having to find someplace to store it. Thank you for all you did for us.
ANNA CTruck should be at the location on the rental contract. The customer should not have to wait for someone who never arrived before calling customer service to find out where the truck was at.
DAVID Wtrailer was at different location
william cAll good. Personnel was very friendly
DARYL AHad a great visit with the owner, was in /out quickly and efficiently. Great small town USA location.
LANSE FPlace was closed with a note saying to deliver the trailer to the other uhaul place in town
MATTHEW Ddid not go to Abbeys. Apparently they are closed. Had to go to Winks for pick-up. No problems there - things went well.
jeff cThis place should not be affiliated with U-haul. There isn't enough room on the premises for more than one truck.
LEIGH AThis location was great. However, Uhaul as a company is horrible. They messed up everything I can think of on our reservation. They also are very low on trucks. Use someone else.
KATHERINE LThe equipment was reserved in Borger and then had to be picked up in Pampa. Advance notice would be much better than being called the day prior to your reservation.
JODI SEverything was great. In pampa they even helped with the hook up and plugs. Really sweet service.
CHRISTINA SVery easy to work with and helpful.
Jack MI had never rented a trailer before. The experience was overall very good.Service was good.My only complaint is that it rained whileI had the trailer and there was a leak, some of my contents got very wet. need to remedy that problem
DENIA CWhile the trailer I reserved WAS at the correct location, the 1/800 reservation people did not seem to know this. They told us we would have to drive to another town to pick up the correct size trailer. It took a half dozen calls/messages to get everybody on the same page. People were nice, just not informed. The actual trailer worked fine once we picked it up.