Good service Thank you
monte p
Customer Reviews for Accurate Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Everything was great.
Pamela ALolita was very professional made you feel at home wonderful woman loving humor Gas gauge not working properly
RONNIE FThe people here are great and friendly..service was good and the vehicle was in good condition clean and full of fuel
RODNEY CLove the staff Always accommodating
Martha DI don’t like how you can’t pay cash and how the estimated cost is taken out and then the real cost,it ties your money up for a couple of days when you take the estimated cost out.
Katharina BThis was my first experience with renting a u-haul, and it was a wonderful experience. 😊
Tracey JThere is no defined parking for customers to leave their vehicle. There are also no signs indicating where you cannot park. If you guess improperly and park in the wrong spot, you will receive multiple phone calls informing you that you will be towed. Will not use this location again.
Ronda MNice friendly service
Charles DKris is very knowledgeable and helpful.
GEORGE WVery helpful and friendly
TED KEverything was perfect from calling in and then going to pick up the truck. The agent George was very kind, answered all my questions. He was very professional, friendly and knew the product very well.
CHRISTINE BThe vehicle was good, the pick up location was good but the overall price was absolutely insane. The mileage rate was absolutely overpriced and makes it very unaffordable to use your services. I will look for other avenues in the future
Bryan CVery smooth and efficient process, picking up the van and dropping it off. Friendly staff, very nice....
RICHARD SThe appliance truck needed to have a fold down bar to make it easier to balance the load
Debra MThey said I could have the rental for one date but wrote down a different date and then I got charged for more days. They also said I couldn't do a long distance move unless I got the extra insurance. So I had to pay an extra 254$ for insurance i didn't want or need.
Matthew RThe guy was helpful and nice. The location itself was not great. The facilities need to be upgraded
Orville SNothing. Everything went perfectly. The owners were friendly and maintained their grounds well. Highly recommend!
MICHAEL KThe trailer lights did not work, we had to go to 2 different locations to get them fixed. It delayed us by 4 hours.
JESSICA MThis location had the best customer service and the cleanest equipment I've ever rented from UHaul.
Jason KN/A
JUDITH GAfter being told to pick up the truck at the s meridian location, we were told it was at another location. The clerk at the meridian location refused to give us an address. He proceeded to give us verbal directions that were AWFUL. so we googled uhaul and got the directions to another location. That person gave us the street address of the Knoble Rd. location. The lady there was very nice and efficient. By that time we had wasted time and gas and it caused us problems with getting our job done and our help home.
Jason VYou were great.
Charles WI can not think of anything
Terry CFantastic folks at this facility! Couldn't have been more pleased with the service.
JAMES TGreat customer service.I even received a call when I was running late for my appointment.
James GVehicle up to date and very clean. Representatives are very accommodating and very professional. I will use this UHaul location everytime!!!
Pamela HCsr was friendly, helpful and professional; all customer service experiences should go so well.
Greg BThe person who attended to me was very user-friendly and treated me the way she would have wanted to treated I felt. GRATITUDE to her and THANKS!! P.S. I shall be a repeat user at the location
PATRICK KI was in desperate need of a van at short notice and they had wine! Very nice customer service on a busy Saturday. Much appreciated! Thank you!
Lori WGas was below where we were told it was. Back of truck was not clean.
Nicole SThe lady was very sweet.
Carleen Ckeep doing what you do well. enjoyed my rental this time around.
Manny GMy order was placed: I was given the address to pick up the truck. however, the truck was not there or reserved. This location stated the truck was at a different location. That location is not have reserved truck. However, at the location I was sent to, they did have a truck available. I was given a 'drop off" location..See me comments for drop off location
alveron vThe only thing you could do to make the experience any better would be to make it free..... Just kidding... Great lady who helped us, great trailer... can't say anything but good about this...
Tim TI’ve used this location 3-4 times now and have been very pleased with the equipment and customer service. I will use them again and have recommended them to others.
Dorilynne GNo say...
Sofronio Jeasy to rent and return. good experience.
Bruce HIt was a great experience from start to finish. The U-Haul Person working at this location was very helpful and made my moving experience much less stressful. She was very kind, pleasant, and professional. I would recommend this location to anyone.
lisa yGentleman that helped me was excellent.
Scott MMy better than average rating for these locations DOES NOT reflect my overall satisfaction. The reservation process was HORRIBLE! I drove 600 miles on a very carefully planned trip which included other activities in other cities and picking up a trailer on Sunday a.m. near the cargo pick location was the biggest part of that planned trip. To my surprise!! I received a call on Friday stating that there would not be a trailer available-(of any size)!!! I was told I could get one just 20-minutes away.. (oh by the way...) THEY ARE NOT OPEN ON SUNDAY! ARE YOU KIDDING ME?? MY ONLY OPTION WAS TO: CANCEL MY PLANS FOR THE WHOLE DAY! DRIVE 40-MILES FROM WHERE I WAS AT THE TIME TO PICK UP MY VEHICLE, PAY BRIDGE TOLL, DRIVE 1-HR TO PICK-UP THE TRAILER AT THE ABOVE LOCATION. TOW THE TRAILER BACK IN TRAFFIC 2-HRS, and FIND A PLACE TO PARK THIS MONSTER. THEN ON SUNDAY TOW IT BACK OVER THE BRIDGE...PAY TOLL$$ and PICK UP THE LOAD AT THE SCHEDULED 9:30AM TIME. This process literally took the entire rest of my day-as the surprise was around noon. Question...would you be happy?? I must say the agents at both the pick-up and delivery U-Haul facilities could NOT have been nicer!!!! YOUR CUSTOMER SERVICE DEPARTMENT, ON THE OTHER HAND, COULD DEFINITELY TAKE SOME TIPS! Absolutely zero consideration for the incredible inconvenience this was causing. Acted like it was the norm, to be expected*&^%$ I was given the option to cancel and I could have $40-$50 "just let me know now". How valuable is a vacation day to you? All I heard on the call was what U-Haul could NOT do...not what you COULD do. I am in a sales position and pride myself on usually trying to only comment when I have a positive experience because, we never hear the "good-stuff", but in this case, management needs to know how customers are treated.
deborah HLove this place 3 time renting from here! Would recommend to anyone
Deidra LEverything worked and they showed us how to use the trailer. Also told us which hitch mount we'd need for our truck.
Lisa TThe truck was super clean! And the folks were very friendly!
Stephanie SSpeed up the process, came in day before to get it lined up to spend awhile the day of pick up
Brandon HNothing. It worked great.
Daniel B