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Jonathon W
Customer Reviews for Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I do not agree with renting a vehical that does not have a full tank of gas. In this case it registered having 3/4 tank. Yes, I was given a handy dandy chart which helped me figure out how much fuel to put in to bring it back to 3/4 before returning the vehical. Unfortunately I made a mistake and ended up returning the truck with a full tank. Yes, my mistake for not paying attention. When I returned the truck your guy asked me if I replaced the fuel. I told him that not only did I replace the fuel, but I filled it up by mistake. He thanked me for my business and sent me on my way. I believe a policy of rent with a full tank, return with a full tank, would be much easier for everyone, and keep people like me from making $30 mistakes.
john cOverall - friendly staff and van worked great. Had an issue but employee made it right for us.
Richell NAnother fast and efficient place to reserve a vehicle. Once again I was able to have a truck available for my one day usage. Thanks again to Mark (store assistant)
Francis MEverything was great. Easy process.
Dale LMixup at drop off location resulted in several phone calls wanting the trailer back after it was returned to the proper location and on time!
allan cThe guy that helped me was super kind with the service I needed help with.
berneda hExcellent fast efficient service both to pick up and return
David REasier way to start the process initially
Trevianne HFast and reliable service available. Staff knowledgeable and friendly. Recommend Mark for his service counter performance. The van was easy to operate and road worthy.
Francis MNo issues
Ken NEverything was great and the worker helped me with everything
BRUCE BKeep doing what you are doing ! Uhaul rocks !
brad dMinutes in and out with my trailer rental...
Bruce TI stopped into the Uhaul location the day before my scheduled pick up date to make sure a truck was going to ready for me in the morning. I was told they had a truck for me, but they were trying to get another one because the truck they had was in rough condition. I arrived the following day and unfortunately they were not able to get another truck. It was a 26 ft truck with about 164k mile on it. It started up and sounded rough. Ran rough and exhaust was loud. Being that it was moving day and this was all they had I didn’t have much choice. As I accelerated down the road it struggled to get up to speed, spitting and sputtering. I was given the truck with only a 1/4 tank of gas, so I had to stop at the first gas station I could find. I proceeded on to the interstate and things were loud inside the cabin. There was a loud constant rattle from both exterior mirrors. I stayed in the right lane and only cruised at 65mph. I had to put gas into the tank twice. As it turned out I only averaged about 6 miles per gallon of gas. Despite the horrible truck we were provided I was able to get my son moved. I have rented from Uhaul in the past and trucks were ok. This was by far, hands down the worst truck I have ever driven. It was an understatement when the employee told me the truck was pretty rough. They were right by trying to find another one the day before. This truck needed to be taken out of Uhaul’s fleet. The check in and out process was great.
Marc NGreat Ace Hardware !!! Very good service team !!!
John DMaintain trucks , I returned truck with more gas then I had when I picked it up then was charged for 2 more gallons gas to top it off that was wrong
Donald MThank you
William MCustomer service was great. I was very happy with the smooth transaction
Marcus LFriendly staff
Patrick LNothing
Oscar Ethe pickup I rented was obviously used for cement work. the bed had loads of sand deposits. the drivers seat had cement stain on it
CLIFFORD SNot a thing. Friendly, knowledgeable and helpful to the end.
Helen GNot a thing.
alice gthe man at the counter was very friendly and helpful. He hooked up the trailer to my truck and gave me tips on keeping it secure and safe as I was on my trip.
Jason PVery nice and helpful when dropping off. Close to residence.
Richard KPrompt and professional
Johnnie EEverything was fine and was quickly taken care of…😎👍🌴
George MVery nice service and fast…
Francisco DGo inside and talk to staff. Do not use online at this location. The online functionality is tedious, excessively onerous, and incredibly time consuming.
WILLIAM RI think the very good
alexnndru cI’m not thinking of anything they could do bett. Their service is impeccable. Thanks…Murphy
CLYDE MThese guys are awesome !! I dealt with Chris and another person. Both were great, nice and made my renal experience Sooo easy.
RICKI MAt least sweep the inside of the Trailer before it is rented. I have rented several times--The inside was full of debris.
Richard MEveryone was so helpful and patient as I dealt with waiting on funds to help secure my rental. Thank you to Ace Hardware Team who took great care of us!!! 5 stars!!!
Alecia HGreat help from Chris and rest of the ACE staff.
Arthur HExtremely good experience. Very courteous and knowledgeable staff. They hooked up the trailer and confirmed that everything was safe. Thanks!
Michael CNothing it was perfect
David SMaintain well and equipment clean
Sarah WNothing excellent customer service and very accommodating
Veronica KGreat
Rose KVery good customer service at ACE Hardware.
brad wThe U-Haul facility at Ace Hardware was excellent. The U-Haul employee was very courteous and took the time to show me how to operate the equipment.
thomas afast / efficient check out & check in
Alexander vAbsolutely nothing can improve. The sales associates were all very nice and made the process simple. Usually when renting a U-Haul you are moving, tired and sore, I can’t praise Ace Hardware enough for their compassion and curtesy towards their renters. I will definitely use Ace Hardware again and recommend to others. Thank you for the outstanding service.
Marci RHad only one person to assist customers, resulting in extended wait times.
Patrick MOnce again, my experience with renting from UHaul was amazing. UHaul is always my go to!
Travis WGood customer service.
John BTruck had a low tire, indicator on dash was on, Also needed oil change 0% oil life
FRANCIS MEverything went well and the customer service representative was very courteous and helpful.
Roberat CGood service, always friendly and was also able to find a specialized part in the Ace
Ken N