Customer did not leave a comment.
ROBERT G
Customer Reviews for Storage Depot of Shelbyville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice location even though it was 50 minutes from my house.
Rodney BWhen we arrived at 2:30pm there were no vehicles in the parking lot and a sign on the door stating they were showing a client a unit and would return to the office at 3pm. They did not have enough cell signal to do the self return feature so we called the office. The number led us to someone off site who didn’t know anything regarding accepting returns and by the time she got the return processed it was 3pm. Just as the clock hit 3pm, a beige SUV came fast into the parking lot, put in a code, and went directly behind the main office. Pretty sure that was the employee that was supposedly helping someone in the back but was actually offsite. It was raining the entire time we were there so I got soaked unhooking the trailer and taking pictures while trying to process the online self return which didn’t work due to low cell signal. I won’t be back there…..
Michael PThe equipment functioned as expected.
Jimmy BExcellent experience. The agent was great!
David RVery helpful in explaining the drop-off procedure.
Terry BThe lady was very nice and professional thanks again jimmy Darnell
Jimmy DI am as high maintenance a customer as there is on the planet, I admit to that. With that said, one word fits my pick up experience: OUT-FREAKING-STANDING!! (I guess that's not really one word, but I had to keep it clean).
KELLY FFast and very efficient
Sophia LExcellent as is
Lesley DWe were completely satisfied & thank everyone involved for such a pleasant experience. 5 of 5 stars!
Patsy H | Overall ExperienceThe ladies were extremely helpful and very knowledgeable on the equipment. Will definitely use again.
Jon SNice people to deal with, very accommodating .
BEAU HThis location was closed when we got there, so I unhooked the trailer and closed out through the app.
Charles HProvide a jack with trailers or at least a drop down wheel. Staff at Storage Depot were incredibly helpful and made it a great experience!
Cindy HYou doing great job
Joyce STaylor was great very professional I would recommend anyone to come see her for all rentals needed.
Jeffery BThe Facility Manager was great and keeps an eye on the place to make sure my unit was properly locked. felt very safe there.
TAYLOR H | Overall ExperienceEasy and convenient place. nice.
Joseph T | Overall ExperienceGreat service and clean facility. Very helpful Facility Manager that was so kind. The facility was always very clean.
Stacy B | Overall ExperienceHelpful when I needed it most. Thank you to the staff for going the extra mile when called upon.
Christopher K | Overall ExperienceThe hours said 9 to 5 and was there at 950 AM. No one around. I manages to back the trailer and leave it but it would have been nice to have.help.
Wendy MVery friendly and helpful. Clean property.
Carole TAlways clean and staff (Taylor) is always friendly and willing to answer any questions. The convenience of being 2 miles from my new home also was a nice bonus!!
Forrest M | Overall ExperienceThe person on my return was very courteous and professional when I dropped off the truck.
Rick DAsked for clarification on final bill and have yet to hear from anyone. $15 cleaning fee was added and that was not discussed in the estimated bill.
Susana FDon’t over charge the customer
Carol MMy rating was for an alternative drop off location. The first location picked had nothing for after hours drop off...totally unsatisfactory.
Rick DNew storage that is clean, easy to get to, and nice lady in the office
Vickie C | Overall ExperienceThe lady was very nice. It is a new place and very nice looking and very clean.
Shelley P | Overall ExperienceWe had climate control unit F6. Door was hard to open on unit. When fully closed. Also, you had to walk to other end for lights to come on. Sensor issue on front side. However, it is a new facility and I know that there are issues to resolve at first, so I rate it very well overall. The gentleman at the front counter was excellent. He would be the definition of customer service. Thank you!!
Robert H | Overall ExperienceJodi and staff were excellent to deal with and very helpful!!!
Forrest MI disliked the requirements to get a simple 5x9 trailer quote. You shouldn't have to spend so much time providing so much information to get a S25 quote. I found that this process was tedious and time consuming. Consequently, upon receiving the quote, I'm happy to provide all the necessary information at that time.
BETTY TGreat friendly place
Dwayne J | Overall ExperienceWe dropped off the truck in the bewitching hours of the morning. The truck was checked in and the transaction was finalized honestly and quickly. Great location with professional staff. Thank you.
Thomas GAll was handled great. Process was easy and the lady that handled my rental was great.
Michael MGreat!
Reynol R | Overall ExperienceDon’t feel that I should have been charged full price for the truck considering that it broke down and had to be picked up for repair.
Grover F