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Michael N
Customer Reviews for Cardinals Fuel Quickway
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
More help with uhaul customers.
Betty BUpgrade your corporate infrastructure so that your sites can process orders efficiently. Your software UX is very poor for customers and full of defects. It sucks.
REBECCA HThe inside of the truck was filthy with leaves, dirt and broken glass. I was annoyed when I saw the sign that stated we would be charged $25 if we didn’t leave it clean. The people who used it before us clearly did not clean it out, nor did the staff check it. I used the shop vac on it so the next person would not have to be inconvenienced. Although it wasn’t our mess, I also did not want to be charged the fee for returning it filthy.
Amelia AThe person behind the counter had no idea how he was supposed to check out the truck. He was very nice but had to call the manager and try to figure our what to do. This process took over 45 minutes. We had purchased moving supplies and was told they did not have them at that location, so we had to go to the U-Haul main location to get them further delaying us. The truck was covered with snow and ice with no equipment for us to clean the truck so that we could drive it. I would not recommend this location at all.
Ronnie AVery friendly and helpful staff
Charles lI think over all it was great service,pretty reasonable prices,and in a timely manner, I don't think it gets any better than u haul!!
amy jQuick and easy pick up and return. Great customer service!
Tony STruck was dirty when we picked it up. Charged $25 for a cleaning fee hours after we returned. Pick up representative didn’t go over the truck with me. Drop off representative didn’t go over the truck with me but by god they’re quick to charge $25 for a cleaning fee.
Spencer CThe worker was very helpful.
christal wI was transferred to a different location than what I requested. The location I was sent to had 1 person working the convenience store location and the the U-Haul part also. So whenever he had time to start working with us to finish the reservation, the front door of store would open and he would he stop working with us, go to the cash register and check store customers out. Then re-focus on our reservation
Paul MThe drop off was easy, felt bad for the employee since he seemed like he was working alone
Jonathan HAll great, thank you
EUGENE BThey where great to rent from ty
fredrick bNot lying about whether or not we’re going to be hit with additional charges. $117 is a lot of money to a poor family running from abuse. Very upset about this.
Logan BThe workers at this location were nice, this was not their fault. This was just a joke of a location. It’s a gross gas station with a small lot abutting an abandoned building. They didn’t have the dolly we reserved so we had to drive to a second location to get one. The truck itself was fine and did the job. Had to wait a long time to check out at both this location and mcgalliard with the dolly. Customer service calls were both an absolute embarrassment for the company with how the two reps were rude and could not answer my very basic question. Uhaul needs to overhaul its business practices.
Eric H