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Bryan M
Customer Reviews for Addington Oil Corporaton
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing to improve, everything was great and surprisingly inexpensive compared to what I thought I’d be paying. Thank you!
Holly WThe check engine light was on and the truck leaked so some of our stuff got wet
SHEILA FSorry as hell
Austin KThe address was wrong but overall great experience
Richard HMy truck was not cleaned before we got it but everyone was nice and service was excellent
Tanika DWe dropped at night so did not see anyone ,I can say it was confusing as to where to park the truck and trailer ,but other than that all was good
sherri hGPS directions need to fix those.
Kevin HNice and courteous. They let me check out, run errands and return to hook up and finish. Highly recommend
Adam CWas charged for 1890 miles and the trip was only 1400 miles on ZIP code then charged 120 dollars for late fee .
NATHANIEL CThis location completely messed up my reservation. They didn’t update it to 24/7 so then I had to call U-Haul to get my return fixed. Ridiculous.
Scott PWonderful people
James RStaff was very helpful
Richard BGreat performance. I was truly impressed. If I need in the future... It will be U-Haul.
Anthony NGreat location and excellent customer service
Micky LThe truck was dirty inside the cab, spilled liquid on the floor which was sticky and smelled. The back of the truck was not swept and had cigarette butts everywhere.
Arthur CCall with any questions!! Very friendly and helpful staff..
Rick DThe employees are very friendly and helpful.
SHEILA FSeat had coffee stains on it. Floorboard was muddy. Smelled of smoke
mark hThe wires was showing on tail lights..also they need painted and cleaned
Daniel KEnsure that equipment does not leak I had quite a bit of furniture and items ruined due to water getting ehile driving in the rain.
Michael BInstall GPS navigation and Bluetooth internet service into the older trucks.
Jeffrey DThis was by far the most difficult location we have ever had to deal with! We rent trucks all over the country and most are very accommodating. This location seemed like it went out of their way to make things hard. They seemed like it was a major inconvenience to them to rent us a truck. I would rather have my guys drive an hour out of the way to another location then ever have to go to this location again!!
Nichole BGood place
Willard MThe instructions to pick up the uhaul after hours were incorrect. And, extremely frustrating. I was giving a truck I was guaranteed it would have a ramp. I was picking up a piano last night. I was unable to do so because of your inability to inform myself and/or my brother. I had to beg the lady to give me one more night to pick up the piano so I need another uhaul truck now with a ramp to pick up the piano safely. I feel I should receive a full refund since I picked the truck after going thru the nightmare last night to get the truck and even more to simply return it less than 2 hours later. I believe a full refund would be fair. Thank you. Otherwise, I will share my stressful situation with my 5000 plus Facebook friends. I pray this is quickly resolved to what is fair.
Austin BGood people, prompt service, easy transaction.
lanny sN/A
Terry MGreat people that are very easy to work with. Thanks
Allen CUpon returning the uhaul on Sunday 4/14 I received a voicemail on Monday 4/15 with a somewhat rude message and then when I returned the call the person I spoke to wasn't rude, which was a man, he was actually fairly polite however the voicemail was from a woman in which I couldn't understand her name but either way when I called to see what the issue was, which was not left on the voicemail, I was told I owed more money. Which is fine however I had to ask what for because an explanation was not given, also when asked if they could charge my card for the extra money owed in which was over mileage gone over, I was told no I had to come there and pay it, in which I replied that I am now living in Draper VA, hence the reason for the uhaul, and was told I could pay at any uhaul rental which is what I intend to do but in the future maybe some people, meaning whoever the female was that left me a voicemail could be more professional along with a better attitude. I will never rent from this uhaul company again. Extremely overpriced as well, most other places at least charge half of the money for a deposit fee and reimburse some back, it is ridiculous to pay over 300.00 dollars for a trip from kingsport to Draper VA, maybe you should consider dropping the price for mileage.
Lindsey STruck was not clean on the inside. They quoted me a higher price than I had received on line. they did give me the lower price.
Greg DIf I hadn't met a few people who told me where to get the key, I wouldn't have know where to go to get it. Maybe a sign or something near the Uhaul vehicles would be helpful. Otherwise, everyone was friendly and the rent/return process was straight forward and relatively painless.
Brian RThe truck that I rented did not have the power to back up the driveway. I had to go up it in low gear. You need more powerful trucks.
Michael CSadly the female handling my rental had minimal experience with the rental process. Her customer skills are lacking, flat affect and when spoken to she did not respond. Another employee stepped into help. 25 minutes seemed excessive to rent a 4x8 cargo trailer. Will seek out another uhaul location in the future.
Courtney mexplain to someone how to drop a trailer if the gates are going to be locked...
rachel CNothing. Great experience. Thanks!
JASON GVery ease of use
Tony WThese people are GREAT!! No problems here!!!
Grady BWe had nothing but problems with Addington Oil Corporaton and the people who ran it. They were RUDE and customer service wasn't even a concern for them. They were very quick to charge us when they could, but when it came to addressing our concerns, they didn't have time or interest. Their facility has unreasonable hours of operation in my opinion, they're not even open on the weekend to help those who are moving or getting their things out of storage. We found mouse droppings all over our storage boxes when we picked them up. We had to be refunded from U-Haul twice because they tried to charge us $42.50 for gas. After my dealings with Addington Oil Corporaton in Weber City, I knew that I had to cover my butt by taking a picture of the gas gauge and mileage in the same shot. My gut was telling me that they'd try to pull something like this and charge me for gas, and they did! BUYERS BEWARE!!! Cover your butts and take pictures for proof. A whole week AFTER we got our things out of U-Boxes and returned them to Addington Oil Corporaton on the same day, they charged us again for another month of storage, almost $200. We felt like we were getting ripped off at every turn. This was our experience. I'd rather do business at a facility 100 miles away and get treated right, than to ever do business in Weber City at Addington Oil Corporaton again!
meishach mThis site always gives great customer service. Prompt, accurate and polite.
Rebecca SAwesome people!!!!!
Christopher STruck was nasty on the inside looked like someone had been hauling hay or straw in it very dirty had a difficult time with app needs improvement.
Rex W