The agent was fantastic. Extremely friendly and helpful. He seemed to be the only person working at the time and there were a few customers and we all arrived that the same time. He kept it all moving quickly and communicated with everyone the entire time. A great hire for your brand.
Clayton T
Customer Reviews for Airport Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
By far the Best location I have ever been to the staff were amazing equipment was amazing and the service was fantastic.
PARISA RI didn’t get the name of the guy working the counter but he was great, I really had good experiences every time interacting with him. He was friendly, knowledgeable, and offered prompt service.
Kevin Dall GREAT. I will do again and again
Romuald TSomeone used my account and the Uhaul location did not bother checking the ID. I had to call and inform and they dint do anything.
Janvvaji RJoe was an AMAZING helper and communicator. I wish everyone was like him.
Edlawit KExcellent service, will definitely be back
Massimo TThe reservation system was a huge success for me. The location on campus Drive had my equipment ready to go when I arrived. The technician working, Rob or Robbie, it was a real pro, He was helping multiple customers efficiently and was also helpful to the storage customers in spite of some kind of software/computer glitch .. Definitely will return to this location, thank you very much!
Robert CAs a long time U Haul customer I was extremely disappointed with this last service experience. Here's the issues: 1. My requested equipment was half of what I expected, I requested 2 dollies, got 1. I requested 12 moving blankets and got 6 used and dirty ones.. additionally, I don't think they ever updated my bill to reflect these changes since both the original and end locations were in a dispute over who was responsible... 2. My truck was provided to me with less than 1/8th of a tank, when I went to refill it there was an issue with the fuel tank causing me to spend over 20 minutes continuously having to click the fuel pump and fill 1/4 gallon at a time since it would keep disconnecting. (Yes, I tried different pumps, pressures, angles etc. it was for sure an issue with the truck, I have videos of the incident). I would love if customer service could reach out to me to help make this right because I have yet to hear back from the original location. Thanks!
George PRobbie who helped me was amazing and super helpful. I was bummed that they moved my location but it all worked out for the best. Definitely would rent from this location again.
DANIEL HThe person that handled the rental process was awesome! Helped me figure out the right tow kit.
Gary DThe guy was really great, helpful, professional, awesome
Pamela SRonnie was great
GREGORY RThe front desk agent was very friendly and knowledgable and made the U haul rental very easy, forgot the male agents name but it was January 30th (Tuesday) around 3pm. Definitely a good representation for the U haul brand.
Carlos PThey were extremely helpful and accommodating in my situation. Thank you very much!!! Nice guys!!!
Caroline SEverything was great! Airport storage staff were so incredibly helpful, professional and friendly.
Nicole MEnsure that all services are done on a unit prior to release to customers.
Joseph BVery friendly and helpful
Timothy MFriendly staff that go above and beyond in their service. They were extremely helpful if any of my questions, and even when my car broke down outside of their store, they offered to help out 10 out of 10 service highly recommend this location.
Vincent MStaff is friendly and helpful. Both on staff the day I rented, (Friday, October 27,2023) deserve 5☆. Greatly appreciated you two.
Debra LFriendly and professional Staff ….. I brought the trailer I rented back within 1 minute of closing. I apologized but the staff didn’t even miss a beat in taking the trailer in , inspecting the trailer and sending me on my way within minutes….. even though this location is farther then my local U-Haul I will rent again from this location.
jeff CI usually rent from the U-Haul on Newport Blvd. in Costa Mesa but will continue to drive a bit further based on my experience with this location. The gentleman who assisted me at this location was beyond professional and a great overall experience.
Tim AWhole experience was great.
kira kWorker here was very clear and concise with the questions and concerns I had about the whole process. Made me feel comfortable driving a pickup truck for the first time. Would do it again with no hesitation.
Osazele OMake sure they understand how to use the link that makes you take pictures of the car. My link did not work, I struggled for a while, and then wasn’t sure how important it was. Other than that great experience at that location.
James SI have no suggestions on improvement, was an easy experience
jim lFriendly and very helpful representative
Pam MQUICK PROFESSIONAL SERVICE
richard eCustomer service and the local employee were both fantastic. The truck was in good condition and ran well. The issue we had was with accessing the truck keys via mobile Uhaul. The app crashed before giving us the access code and reloaded as already "dispatched." It took an hour to get in contact with an actual human to help over the phone and the app chat. Once contacted, the employee helped immediately.
Alyssa BGreat customer experience!
jeffrey oThe staff was very friendly and courteous,
Alexandre BFriendly customer service. Truck was quickly processed out and back in.
MARK RAwesome experience, staff were delightful
Benjamin OTruck was dirty and had a broken tail light. The location was also out of the dolly I had requested in advance which made moving more difficult that day.
Blake DI rented a truck to Irvine ,then they tell me to turn into the next city over at Newport Beach , when I got there they were closed for lunch and they charged me the extra miles 15 dollars ,why couldn’t have I turned it in closer
Patrick mThank you.
Freddy EThe truck is not the one I reserved. I reserved a 15’ truck but when I got there this is the only one in stock. I have to take it since movers are waiting for me. Have to move twice since it’s smaller. They charged me extra miles and extra time and when I talked with customer service, they are saying thatI should’ve told them when I was there. But the real problem here is that U-Haul should give me the truck I reserved. The whole experience was awful and the customer service experience was even worse. Will share my story to everyone who is going to use U-Haul and tell them use other company if possible.
Zhengwei LGreat job in every way! Val
Valerie DConvenient location with helpful staff
Jesse MThe guy working today was super helpful and nice. Will definitely recommend to my friends!!
Molly LVery nice and friendly to deal with. Very easy experience.
Jim CThey charged me for Missing/Damage that is from previous customer. Also, they never contacted me about that and took money from my account. Even though I visited office twice, it didn't change or update anything.
seungho kI only was outside dropping off the keys.
Jelle Bordered dolly but didn’t get it
Ivan FVery friendly customer service and an easy, straightforward process.
Melissa WGreat customer experience, fast check in/check out!
Constantin PNA I received excellent service
Sharae MThe guy at the desk was very helpful
Mark SMay be good if they were allowed to gas an empty truck, but there were supplies and the staff was professional and friendly.
Lisa BOrdered Roller Dolly online but was not provided when I arrived. 1. Was told there was just none available. Was very unhappy about that. Typically, you are going to need your dolly’s. So, a truck without a dolly is recipe for disaster to hurt yourself. 2. And the Truck was not gassed up. Almost on empty. So just another example if incompetence and lack of care. Go to another U-Haul. This location is hit or miss when you are really counting on U-Haul.
Dean SRep was rude and unhelpful. Was being antagonistic to another customer. Didn't check out the vehicle until the next day and then added a bogus cleaning fee. Terrible service!
Malik SThe parking is tight; it would be easier if the trucks were faced out for ease of departure.
Pierre LReserved a truck they gave me a van , customer service was terrible the front desk boys didn’t even respond when I was taking to them so I walked out
Sharda GMy experience with U-Haul is always excellent. There is nothing to improve. Thank you for always providing a great service. Crystal Paselk
Crystal P