The lady at the counter was very nice even though she had a real difficult customer in front of me .I felt sorry for her and told customer to ease up .if she got a bad report from the lady that rented vehicle don't believe it that lady was pretty rude about things that were not the facilitys issue.
Greg Cassell
Customer Reviews for All American
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The vehicle was dirty on the outside. The passenger window was left slightly open and it was dusty on passenger side. Gas reading was not accurate.
Maria GuimaraesNa
Paulette CamarilloFast and easy
Hoskie YazzaGood customer service and got my car dolly right away...awsome job...thank you
Christopher NortonNice lady helped me unload.
Alvin BillieGreat experience!
Tommy HawsGreat service and super easy.
Tommy HawsExcellent customer service
ALBERTA HOBBSFirst time used mobile pickup it was smooth and easy
Prasad KoranneExcellent services. Thanks
ALBERTA HOBBSU-Haul erased all the plans I had made and waited until just an hour before my pick up time to inform me that they had moved my pick up location to across town. I got to STL and my hard work with arranging my drop off and the 1 month free storage was ERASED!
Janinea SheltonNothing
Peter LefebvreMake sure the chains aren't dragging.
Lynn WildeGreat customer service
Rachel SamEverything was excellent!
Tina DavenportEverything's good customer service was great
CYNTHIA HARRISONI used the fenced vehicle storage area. The storage area was very convenient to use. However, during inclement weather it was a muddy mess to use or retrieve your unit or vehicle
Charles Reado | Overall ExperienceThe attendant took very good care of my needs and any concerns I had. She was awesome.
JEANNINE RUSSELLAll our interaction with this facility has been great.
MILLIE HOMESN/A
Peter LefebvreRightside tire low tread! Had tire tread fly off and almost lost the trailer. Shifted entire load and broke a few items. It too over 4 hours to get repaired, had to rent a hotel room. Getting Customer service if virtually impossible to file complaints.
Mark StoffelNone needed
Peter LefebvreNothing. I needed the trailer for a couple of extra days. When I called, the representative was very kind and accommodating. She was also easy to work with when I returned the trailer.
Jody AlexanderVery helpful people.
Donald KnightAll went well d Definitely a good experience.
Tom NelsonThank you awesome job
Rayosita HubbardThe windshield was dirty and covered with bugs
Foster HeplerI had the dolly for less than 2.5 hours and the car i needed to tow would not smoothly load without damage. Yet, i was not able to get a refund. I am very disappointed how this was handled.
Tara DeschineChains, straps and hook system wasn't put on correctly or safely after I specifically stated that I have never put them on before and needed it done correctly due to the very long 1,800 mile trip. Less than 2 hours down the road, chains loose or broken and the straps where put on incorrectly. Called U-Haul Roadside Assistance while in Tupelo, MS and the Representative was located in Phoenix, AZ. She was very helpful and after a long wait my vehicle was finally ready. I made it to my destination. While turning in the Truck and Tow we realized that the chain was broken again and one of the straps was still loose. Thank those who assisted me along the way. Ensure that all employee's are trained on how to hook up towing and make sure that they tell customers HOW to do it correctly.
Terry MorrisonI ask if I could drop the trailer anywhere as we are emergency relief. The young lady said yes. I tried to leave it in Holbrook and another location in Gallup but was unable to. The trailer was old and everything inside got wet including PPE’s. Not a good way to run a business.
James WheatleyWesley went out of his way to move the rented equipment to a convenient location. Area (Gallup) was under a lock down order because of Covid-19 and he relocated equipment to West side location. Also, the lady at the West side helped with some of the paperwork. No extra fees. Thank you very much
David ByronUpon arrival, I was informed that they did not have the truck I reserved. Needless to say, I was not happy. However, the guys at the location were able to help us out and locate a truck for me to use.
Minerva BrooksNo change. Super easy and great staff
Tommy HawsThis lady was awesome!!! I was going to be a few minutes late (for her closing time) due to the horrible experience from the previous place i went, I will address that later, she was nice, helpful, had no issues with helping me after her closing time, you need to send all you can renting something in Gallup to her.
Samuel KellyNo issues but did let them know about the floor part
Isabel GreenwoodIt was good
Virgil BrownIt took a long time for the employee to complete the paperwork in the computer, and she had to enter the information twice before she was finished.
Joe MaynerichA better overview of the vehicle could have been given at our initial inspection. The tow haul function and deactivation of prior to driving sans trailer should have been provided.
Thomas or Tammy JohnstonWent out of their way to accommodate me in areas that corporate could not do.
CINDY KOEHLERThe lady at the drop off location was very polite and helpful. THX
JAMES MOOREWas taken care well.
RANDY LAWSONIt was snowing the day I dropped off our rental unit. I was charged for not having it clean on the outside due to ice/snow. I thought that was unacceptable.
Deborah BenallyGreat service and attention to detail!
Ed HuntsmanI dropped the trailer off at night after they were closed.
William JonesThe staff were very helpful
paula macianI really liked,the way the whole experience was from support with making the reservation at the Apache moving and storage in Tempe As with Scott Fowler .Help from All American moving storage back to Tempe . It was an overall positive move. Thank you once again for an easy no stress move. from Doretta Rayam Jatabarry
DORETTA RAYAM JATABARRYEVERYTHINGS GOOD , FRIENDLY SERVICE.
Raymond BegayFriendly, helpful, and professional service. I was impressed both during the pick-up and the drop-off of the trailer. The trailer suited my needs very well.
Michael JudaStay friendly and professional.
Melvin StewartVery informative anf pleasant attendant.
Mark HammondVery friendly customer service with a smile!
Laurie CovingtonVery nice lady who explained everything as far as hauling the vechicle is concern
Charity EnriquezI am impress with their services, the equipment we utilized. I prefer unsullied and recommend highly. Thank You U-Haul
David Litso