-Truck would not start. Battery was dead. Had to boost truck multiple times. Truck was not clean. Items and broken glass/plastic left in the cargo area App didn't work. Pick up/drop off took a long time and multiple calls to u haul. Dolly was not in unit but we were charged for it even after multiple calls to u haul. Unit only had 1/4 tank of fuel at pickup.
Lee W
Customer Reviews for Nyback RV Centre
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always amazing. Thank you
Dianne HThe 3 time I have used u haul in the last 30 days has been a great experience.
Claude LI have dropped off at this location on two separate occasions. Both times staff were pleasant and informative. I would highly recommend to anyone. Thank you.
Louise NCrystal made the process very easy.
Neal PWas just dropping off trailer lady came out and met pretty sure I was first customer big smiles right away and a good morning, fast polite couldn't ask for anymore thanks again
MORGAN DDropped off after hours. All is good
Ed HI returned the unit a day early, thought I was going to get a credit.
Luke HExcellent value as always, service was great, truck was flawless. Thanks!
Peter VLower the mileage costs $1.27/ mile is obscene No other company charges close to that The vehicle i got was also a gas guzzler compared with much bigger trucks that I have previously rented
Terry hLocation was closed at drop off time but the staff I spoke to on the phone before was very helpful.
Kevin SWe love this location but you cost them both our business & referral due to your reservation request policies.
Tracey ZGreat service Thank you
Dianne HAll was very good. Great service great equipment
Brent EI can’t remember the woman’s name that set up our contract at the office but she was awesome.
Brenda PEverything was amazing, great customer service and so personable and made us feel so comfortable with everything
Scarlett FAlways great service. Thank you
Dianne HLast minute location change with an hour to closing. Only one staff there.waited half hour. Bill incorrect and writing too tiny to read and wud not expand. This is pure crap and best fix it quick or u will not be paid..and u will be reported online and to BBB
Jack GCruise control would be good to have on the long drives. I rented in Canada and the max height sticker could have meters at least in small print as every structure is listed in meters.
Lawrence PWhen advertising the cost of rental, you should add something into the add that states other fees apply. A rental truck, 15' is advertised for rent, 19.95 a day...I had it for 24hrs and paid just over $75...quite a jump from $20...
Andreas SThanks Chrystal
Jason KWhen a person book for a truck in advance, the truck should be for that person and they shouldn’t tell it’s not sure you gonna have a truck especially when you add your credit card in advance!
Diane LExterior of trailer was very muddy.
Brad KI arrived to pick up the trailer with a hitch ball that was too big. The hitch was stuck but the three men that finally got it off were wonderful and the ladies that helped made us feel very comfortable and were so nice. I would recommend anyone to use this location. We were very happy with the service.
Wanda RHave your computer systems easier to navigate for the personnel to operate and not having a customer waiting a half hour to get the refund back onto a debit card only to find the refund not being transferred backe to my account. Displeased.
kelly rThe friendly and helpful service, reminded me that there are still individuals and businesses that still care about the customer. Keep up the great work Nyback RV Center!
Steve KThis was a very convenient location for me to rent from. Staff are very polite and helpful. The girl even warmed the truck up for me which was very appreciative..
Frances SI wasn’t told that I needed to download all that information at pick-up and couldn’t get the lock box open and had to call a friend.
Louise JNo hassles ....no hold ups. No problems! Thank you for the great convenience and hassle free experience! Appreciate it immensely! Would highly recommend 👌
Crystal MI selected counter service and when I showed up no one was there. Spent significant time trying to find out how to get the truck. Had to be outside taking pictures and getting into a lock box when it was -43 degrees celsius (-45 fahrenheit). Absolutely ridiculous.
LORRIE SCustomer service was excellent. Truck was dirty,Back roll up door leaks and the fan belt squealed for the 1100 km trip.Some of our belongings got wet including our mattress. A credit would be appreciated..Claudia was very good at the agent office in Camrose.
Waylon WHad to pick up the trailer early for my rental as they are closed on weekend. And was told I would only have to pay for the Sunday Monday I needed. After the trailer was returned, my bull was adjusted for the whole period for when they closed. Doubling then amount I was told I had to pay. On top of it when I deliver the insurance they couldn’t remove it, so I had to pay for that as well. Overall very disappointed and would not recommend anyone using this location as they are just lying to people about what they will charge.
Matthew KJust wanted to say this is the second time I have rented from this location the lady there is amazing that is the best customer service I have ever had will most definitely use this location for all of my rental needs
Bill GExcellent customer service 👏 👌
Lester UExcellent customer service 👏
Lester UNew tires are definitely needed on the unit I was driving. I believe summer tires are actually in the unit because I got stuck in 2” of snow that was in my yard. Aside from that I had no issues what so ever. Very welcoming staff and they were more than happy to answer any question I had. I definitely recommend the Nyback location in camrose.
Dylan SMy first experience and it was great. The lady in camrose was wonderful!!
Tasha DWasn’t open, drop box was available.
CoriAnne NKeep up the good work
darrin wGood customer service!
Darren CThe agent was very helpful and accommodating had to move dates around and extend rental time . No problem.
Joseph AGet the Call Center of UHAUL out of the way. They interfere, cause distress to the customer because of wrong information, and generally screw up the transaction. Why do they hire a person to do a job then micromanage them to the point of ridiculous! The team at Nyback is excellent, the owner treats his team very well... if Uhaul Call Center would butt out, my experience would have been perfect.
Lorena TThe lady was fantastic! Taught me how to hook up a trailer. Thank you
leah BExcellent customer service 👏 👌
Lester UIt was closed. It's pretty ridiculous U-haul charges people to drop off equipment after hours.
Shana PHad a bad idling issue. Otherwise excellent
John HThe windshield wiper blew off while driving. Lucky the rain stopped.
Sandi MThis location was excellent to help me hook up, gave details and tips. Very good to go over everything. Very friendly and would want to use again. Thanks
Donna L