This was probably the best Uhaul experience I've ever had. Unfortunately can't remember the gentleman's name but he was super helpful and walked me thru the process without rushing. He even adjusted my mirrors. Excellent customer service. Thank you!
Mahir n
Customer Reviews for Alpine Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The incline location do an excellent job! Highly recommend!
Michael Lexcellent condition truck, excellent rental experience.
Lisa KVery helpful and flexible personnel.
Fredrick Hthe Asst Mgr at Alpine Ihaul place was beyond kind and helpful…
Timothy OThe back door of the cargo van was very difficult to open.
SHERRILL AAmazing customer service
Ofer BEnsure vehicle has no leaks; storage area with water leaking into interior when picked up truck. No alternatives available at site, re Cab did not seem sealed, noisy with air leaks. Passenger door required forceful slam to close.
joan bU-Haul reps were very nice individuals.
Brian AThe staff were extremely friendly and helpful. The location was easy to find and access.
DENNIS TGreat experience. Nothing is needed to improve the service.
Maureen RBe more honest about what charges actually are, and honor promises made about charges.
gerald wCustomer service was A+++ dispite the website booking page throwing a 504 error.
Eric MVery friendly. More than willing to answer questions and explain rental details. Highly recommended.
Mich AHave used this location before on several moves. Very well organized
joel ngood job guys
radu mThese guys are the best! They are always so helpful and and friendly. From renting trailers to renting multiple storage spaces, they are always here for us. Thank you guys!!!!
Marla GGreat job please let me know if you found nuts or bolts from the move thank you.
Edward JVery friendly, fast and hassle free. Will definitely rent from you again, thank you!
Lori CDave is awesome!
Jennifer Zdave was great!! so is josh!!
Jack SYou were very helpful with my move..
Richard GNothing! Rich and Dave were so helpful from beginning to end!
janice gBest service and very clean truck. It drove well. Very pleased.
Shirley MExcellent customer service at this location!
DAVID MDon't act like you hate your job so much.
Amanda RGreat manager. Van was pretty dusty but fully functional.
Karl HHaving a 2-3 pickup trucks at this site, would increase your business. Only having one hurts your business
Joe PFantastic customer service and rental worked out great, thanks!!
AMY CWe encountered very helpful and friendly customer service. Equipment was perfect for our needs. Thank you!
Maria PStaff was Excellent!
John KGREAT SERVICE AS ALWAYS , THX AGAIN!!
PETER RI left my cargo strap in the trk. From a rental 3 days ago, and it was still in the trk. , I needed it to secure my wifes Motor bike in back of the trk. Very happy to find it, Thank you. A very efficient operation.
ANDY AIncline vlg. Has the best U-HAUL GOING, have used them for over 20 years. Always good service and staff.
ANDY ADave and company very friendly and knowledgeable about the equipment. I have rented here many times before and will rent again I am certain.
James MGuy who helped me was great
Ken MGreat employee . He was very nice and helpful thanks for hiring him
greg kDave and Josh were both fantastic! Everything went off without a hitch (Ba boom, tishhh) 🤣
Scott WDavid is great!
joseph REverything great! See you again in October.
TODD HClear the car had not been serviced in too long.
Noah SPoor cell reception so dropping off via U-Haul app took a little bit
MICHAEL DA bit disorganized but easy and good to have available
Tracy Hawesome service as always , thx again!
PETER RThe kindness and flexibility of the team was amazing -- I really appreciated how quick they were to help support me with a different option when i realized I didn't have a hitch, and the kindness they showed as they acknowledged my concerns around the change in plans. They made me feel incredibly comfortable and valued!
Molly MGREAT crew at incline storage!
Steven SNot much, same excellent curb to curb service I count on and they deliver.
James MSuper helpful staff at Alpine Storage in Incline Village. Thanks to both Dave and Ricardo!
Monica HYour agent Richard is an allstar, a great asset for your company!!
Julie PDifficult to know exactly where you can drop and leave a trailer. Parking spots are on an incline so un-hitching and getting the trailer to stay is difficult. Uhaul doesn’t provide wheel blocks or a stand or any other tools to keep trailer in place.
Sean DThanks Josh
Valerie BExcellent service as always!
PETER RBest in the Tahoe area!
Harry CI'm sorry I cannot remember the name of the man who helped us (he had glasses, ballcap and short beard), but he was super helpful and we really appreciated his assistance. Truck was super clean and he gave us good info about the incoming weather and how to drive the rental truck. He is an asset to UHaul!
Ellen FVery quick drop off
Scott Mvery pleasant gentlemen at the helm. Excellent Truck. Thank You. Peter
Peter MIt was very hard to find the key drop box in the dark, lights were terrible and there were no signs to the key drop box. It's only visible if someone entered from a certain gate which took me a while to find.
Mahir DThe local dealer should have recommended an LED adaptor for my vehicle when hooking up the 12 foot trailer I rented. As a result the trailer's electrical system caused a fuse to blow in my vehicle, and the trailer lights wouldn't work when towing the trailer. The staff at this location hasn't been properly trained to recognize this preventable issue. I incurred time and expense to have my vehicle repaired at the dealership. I escalated this issue to the regional manager and he decided that despite U-Haul being at fault, nothing would be done to rectify this situation. I recommend renting from a competitor and avoiding U-Haul at all cost.
WOLFRAM SGreat guys. Please thank them!
Spencer L