Customer Reviews for American Checker
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of American Checker
The location itself was fine, service very good. My only issue is with the miles allowed by U-haul. Apparently, it's calculated from pick up location to drop off location with no consideration for the extra distance the customer must travel to those locations. U-haul should add those miles to the contract. They ask for the starting and ending addresses, so they already know how far away we are.
This location is primary-ally a taxi cab location and U-Haul is just a hobby operation. The individual on duty that morning had a taxi driver help me back up my car, then I hooked up the car trailer and connected all the chains. I asked him to check the connection and he stood back about 4-5 feet and said it looked good to him.
The people are really friendly.
The site is run down with multiple cabs in questionable running condition. The website said it was open until seven PM but I was able to drop off the truck and paperwork off after hours.
Not sure where to start. Service rep did not even know if my truck was present, or even checked in and ready for rental. She was unable to process rental in computer system. I literally had to walk her through the steps which she continually was unable to complete. Then she got into a shouting argument with an employee, which was followed by her asking for my phone number so I could be a witness to the argument for her boss. I ended up calling customer care to have Danielle process order over the phone. Although a nice lady, she and this location in general are not adequately trained on Uhaul standards. The truck was not cleaned and the dolly and blankets were open and not secured. It immediately looked like I used the blankets and dolly before I even checked out! Upon check out, the person did not know how to receive the truck back and basically was letting me walk away without receipt. I insisted she sign off on the truck. She then called after I left saying I didn't pay. I informed her that my card was in the receipt and I gave it to Danielle over the phone.
This was by far the most stressful and uncertain experience I have had with a Uhaul. I have used services many many times in the last 10 years and this takes the cake. My recommendation is that American Checker lose their rights to offer your services due to neglect and very poor service. I honestly would like a refund in full, but understand that I did use the truck.
clean up the place have them know what they're doing let me take the U Haul back where I wanted to instead of the original spot thank you
Great service at pickup and drop off. Thank you.