Customer Reviews for American Muffler
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of American Muffler
The original pickup location was Jackson St. in El Campo, TX. The man puts a sign on his door saying he will return tomorrow. UHaul corporate and Bay City bailed me out. UHaul needs to get a better grip on its local vendors. I had movers waiting charging me $80 an hour as I had to drive to Bay City and waste almost 2 hours due to a horrible UHaul site.
This location provided excellent service and I recommend this location to everyone. I have used this location several times in the last several years and it has consistently provided excellent service.
They were closed when we called Saturday afternoon but came and opened the gate for us.
No improvements necessary. Excellent service!
It's the main office that is bad. The local dealers are wonderful
I was charged twice as much for lesser equipment three weeks later. The truck was filthy and sticky inside the cab. The back of the truck was not clean either.
I was extremely please with the service I received. After I got off the phone with the U-Haul 800 number I was very un happy. So I went to location and they were great. It would be nice if going to a location to reserve a truck or trailer were possible cause I would just as soon NOT have to talk with anyone that to me seemed not know what was going on .
Because of the amount of rain this area has received the location was muddy. It would be better if there was a little road base getting back to the area where the U-hauls are kept, other then that I WOULD recommend this place. The owner's are very nice and worked with my schedule. I had a great experience.
Donna was wonderful. She handled every detail with care, compassion and competency.
The U-Haul rental business was clearly a side business, and the shop was small and the normal moving supplies were limited, but the rental was handled professionally, and it appeared that they do a better job of maintaining the U-Haul equipment than many.