Customer Reviews for An XtraSpace Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of An XtraSpace Storage
The place was fine - It's UHAUL direct that we have issues with - We called UHAUL and made a reservation for 2 trucks - I gave them my credit card - They rented my truck to someone else - Very disappointed with UHAUL the company -
I would change nothing. Fast, easy, accurate and several vehicles to choose from...
I reserved a 14 ft truck..when I arrived..my truck had been rented to someone else. They had no others available. They offered to find me one at a different location but since the storages I was moving out of were on the same property I felt I shouldn't have to pay the milage to drive a truck from across town. I settled for a cargo van instead since I onky had boxes and the rate was cheaper. Ended up getting charged for the truck rate. After finishing my move I contacted them. They corrected the wrong charge and gave me a discount for the problems. Very friendly staff and satisfied with the results.
This was the 2nd excellent service. Livingston, then Cookeville. But before them, the Nashville experience was the worst ever, and I was ripped off, and lied to.
I did not get the Appliance Dolly like I requested online and was not told it wasn't available until I showed up to pick up the truck. I ended up driving all over town to multiple UHaul locations until I found one. The clerk at the center where I got the truck kept saying I would be paying almost twice what it said online which was very frustrating although my final price was what I expected. It was all very disorganized.