Customer Reviews for Arrowhead Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Arrowhead Storage
Service was extremely slow. Needed to get there early so I arranged to be there a little before 9. No attention was paid to the queue and it became a free-for-all once the place opened. Once open, it took 45 minutes to just finish with the 1 customer in front of me, and then again 30 minutes to process me! Ridiculous! I was picking up a single auto trailer, it shouldn't take that long with everything on file!!
Finally the equipment had been hit by other cars previously and the track was slightly bent to the point where it RIPPED MY CAR's GAS LINE IN HALF!!! When I backed it out, I saw the piece of the carrier sticking up ready to do damage. Completely Unacceptable!!!
This is no fault of the owner/operator but we had difficulty picking up the trailer. The error was with scheduling/trafficking. It caused inconvenience and loss of travel time. This is not the first time we have experienced this with U-Haul.
I was not happy with the price they ended up double charging us which we still haven't gotten! Very bad experience
Did not need a storage unit, therefore, we did not use it after all. Thank you.
The person at this location hooked up my trailer, it came off at 50mph on interstate
Very rude, less gas then what he said, filthy truck, was late to open office was told we could pick up truck at 9 and he wasn't there til like 9:30a then I was the first one there 2 other customers that came in after I did and he waited on them first I was sitting at his desk when they came in very unhappy with the service at this location
the floor of the truck was somewhat dirty and my mattress got dirty. Other than that, everything was great!
I had an appointment and still waited 45 minutes to be helped. My order was not correct and the truck stopped on me 1/2 a mile away.
Neil was very nice and responds to emails quickly/professionally. He even let us move in after he had already closed for the day. The u-haul website however did NOT have the correct prices.
This location was not very convenient to where we were
to pick up our stored items and the lady on the phone was not very helpful in putting us closer. In fact she was quite rude.
Didnt end up renting from Arrowhead. After loading into our truck we realized we would need a bigger unit. Arrowhead didnT have anything available. They were very nice and recommended other locations.
Everything was in working order and ready I have no complaints.
To improve your service, you could start listing Poor Man's Moving Company (816-645-5897). Their rates were better than any of your guys, and they were fast, efficient, courteous, and had us done and unpacked 20 minutes ahead of time. I was impressed how they even handled my 230+lb professional massage chair, and nothing was damaged. Even my wife felt comfortable around them, and being a native Spanish speaker, she's not always that way with other service professionals.
First of all, let me say the owner showed up only a couple of minutes late and he was kind enough to drive the truck to my house so I didn't have to walk over to get it (about 2 miles). That being said, the office was closed with no open sign or be right back sign in the window to let me know he was even in that day when I arrived. Also, there was a hole in the top of the truck that I was not made aware of. It was hand written on the back of the order form he had me sign and I should have read front and back of the paperwork but he handed me several things to sign all at once and never mentioned the hole. I would not have accepted the truck had I known. It was scheduled to rain and did quite furiously and I had antique furniture in the back of the truck. We lucked out and nothing appears damaged but there was water in the truck when we went to unpack. Also, when I turned on the defrost, wasps started appearing in the cab of the truck. I can't say from where but we saw at least 5 so it was not a random trapping of wasps when the window was down.
Although they didn`t have the size of unit I requested I was provided with a larger unit and given the price of the quote.
Attend it was very helpful and very courteous nothing more could've been asked.
Newer, secure, clean facility. Seems to best best value in the general area.
facility is modern , easy to navigate,entering and exiting easy , seems very secure. staff was friendly and easy to work with.
I had one reservation but when I was reserving in the process of using IE it reserved twice. However upon check-in Stg knew this so must repeat very happy with the service.
Convenient location, very friendly polite personnel. Ease of access. Very happy with the process, would definitely recommend to anyone needing to store something.
Everyone was very friendly and helpful. Unit was nice and clean.
Very nice manager, clean facility with good lighting. I wish all storage places were like Arrowhead!