Customer Reviews for Arrowhead Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Arrowhead Storage
the headlights were pretty dim, I would suggest doing something about that. Thank you for everything you were very helpful.
Everything was fine, no problems.
This Uhaul location was so accommodating! They helped me and were very kind with making my schedule work when my move didn't go as planned. Thank you so much, it was nice to have one less thing to worry about!
The truck was clean but it would not start the next morning after I rented it. I had to call road side assistance to have it jumped.
I never met with anyone, I dropped vehicle after hours.
I had uhaul rented for two days but returned evening of first day. Did you ever give me a refund?
It appears that all renters were scheduled for 9:00 AM pickups. There is only one emplyee to handle all those customers arriving at the same time. Through no fault of his, this resulted in long wait times.I recommend you space out the scheduled pickup times to alleviate the waiting line.
Please make sure to inform your customers of all additional fees at time of rental. I wasn't told about a $1 environmental fee and I was the one asking if there’s a mileage fee. Thank you for accommodating me at the last minute and for your service.
Excellent service. The truck I ordered online was ready and waiting for me.
The equipment was not well maintained. We had both a flat tire due to a badly dented rim and transmission issues after the engine warmed up (it didn't want to shift into higher gears). It was very clean however.
Very friendly and helpful. Will recommend to anyone needing a u haul!
Buy a working printer for the office. Thanks!
Stagger the pick up times. 6 people with a 9:00AM pick up caused a slight delay. The guy was quick and efficient, but that is a lot at the same time.
The employee was very friendly.
My overall experience was good. My only complaint is that I was told that I would be charged .69 a mile and when I received my invoice, I had been charged .89 a mile. Other than that, my experience was good.
Best located other than Chouteau and vivion rd. In Gladstone mo
Neil was Great!, Very helpful, truck was in great shape and would highly recommend his place to friends! If we need a truck to rent we will definitely go there first.
The employee was very helpful and kind in renting the truck.
I went in the week earlier to talk to them, because I knew I wasn't going to get the truck to them before they closed on Sunday. They explained the 24 hour return to me so that when the day came I knew exactly what I needed to do.
Good experience. Easy drop off.
The truck had not been swept out (though it was not too bad). The male employee who was there was rude when I called to tell him we would be a few minutes late and he got another call while we were there and he was exceptionally rude to the woman.
No improvements needed. A great experience for a short haul.
Friendly staff and very professional. Even though they were very busy they made sure we were happy while waiting and made sure to get to us in a timely manner. Thanks for a great experience. I will definitely recommend and use them again. Pam
Reserved 10' van for local use, went to pick up the van which found out was unavailable when we arrived at the site. Had to use a 26' truck to move a love seat and sofa.
The 26' truck brake and ABS warning lights would come on, the brakes would "hiss' at you when you depressed the pedal. Then the warning buzzer sounded for a 40 mile trip.
Called the dealer and U Haul 800 number which was absolutely no help.
Then on the return trip had to deal with it again for 40 miles.
Serious doubt we will use U Haul again!
Why we have to drive Gladstone to.drop the uhaul there since we book uhaul in kearney location and we can't drop there we have to go all the way to.Gladstone to drop up that's not right at all.
I reserved a truck for pick up at 1 pm. Didn't receive it until after 2. The staff didn't seem very friendly and held side conversations when I was trying to pick up my truck.
Did not need a storage unit, therefore, we did not use it after all. Thank you.
Neil was very nice and responds to emails quickly/professionally. He even let us move in after he had already closed for the day. The u-haul website however did NOT have the correct prices.
Didnt end up renting from Arrowhead. After loading into our truck we realized we would need a bigger unit. Arrowhead didnT have anything available. They were very nice and recommended other locations.
Although they didn`t have the size of unit I requested I was provided with a larger unit and given the price of the quote.
Newer, secure, clean facility. Seems to best best value in the general area.
facility is modern , easy to navigate,entering and exiting easy , seems very secure. staff was friendly and easy to work with.
I had one reservation but when I was reserving in the process of using IE it reserved twice. However upon check-in Stg knew this so must repeat very happy with the service.
Convenient location, very friendly polite personnel. Ease of access. Very happy with the process, would definitely recommend to anyone needing to store something.
Everyone was very friendly and helpful. Unit was nice and clean.
Very nice manager, clean facility with good lighting. I wish all storage places were like Arrowhead!