Customer Reviews for Arrowhead Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Arrowhead Storage
I think that there is a glitche in your check-in option since I was double charged based on when the contractor hit confirm. The issue has been resolved however, it causes some issues since it was charged then had to be credited then re charged with the appropriate amount.
Excellent, friendly service!
There is no one there during business hours.
I made the appointment for 8:15 in the morning at the uhaul location of AA storage. I then got a confirmation for the Arrowhead storage location because AA was out of the truck I had reserved but still for 8:15 am. I called and was hung up on when asking why my reservation changed locations because now I had to pay more in mileage. When I went to pick the truck up the facility was not even open yet and I had to wait until 9 am. The person there was rude and inconsiderate to how much I had been inconvenienced. The place was not well kept and was dirty.
The owner was a little unprofessional.
They weren't open when we returned it.
The young man was VERY helpful! Well done.
excellent experience no changes needed
after driving only 20 miles the oil light came on, the oil did not register on the dip stick and we had to stop and add 4 quarts of oil.
Was charged a $25 "cleaning fee" and when I called to question charge the guy said "yeah, there was a Cheeto on the floor board". I did not eat anything in the cab of the truck, "Cheeto" must of already been there. Picked up truck with gas tank at 5/8 and dropped off with 1/2 tank; I was charged a $30 gas fee for a 1/10 tank of gas. That's $15 a gallon! I have rented over 10 U-Haul trucks in my life and I have never been charged any type of fee. Not only would I not recommend this place, I plan on going out of my way to tell people to never do business with this company. Out of principle I may never use U-Haul again
The guy was rude he didn't say hello. And we i returned the truck and ask for my cash deposit back.....he blurted out a cuss word and all the customers behind me stared. He was unprofessional. And i had to ask for my 100.00 back 3 times. I will NEVER use this location again.
The location was closed on Sunday when we were to drop off the truck. It was also hard to find. Location address on paperwork & website did not match the actual location. We met another customer wandering around looking to drop off his truck as well. He said he was driving around for 20 minutes trying to find the place.
I used the truck for less than 24 hours, left key in the drop box. They charged me 2 times, 1 time for 2 days, and 1 time for 4 days. I called UHAUL to try and get it fixed and they said they want me to call back so they could conference me in while they talk to the location to make sure I was telling the truth. The location I dropped it off at didn't have anything but a metal drop box, and the staff was gone by 1645 on Saturday at the location. There were about 4 other people up there when I dropped off the truck and truck keys all of us trying to drop off our UHAUL truck where left with no instructions on what to do if they wheren't there, and there where no instructions posted on the door. Please fix what you have charged me as I did not rent a truck for over 24 hours, and I sure didn't rent one for 4 days.
Owner and employees were great! I have rented from Uhaul a number of times all over the country, and this was one of my better experiences. Will always consider this location first when needing a truck.
I didn't even travel 5 miles in the timeframe that I had the vehicle, and they charged me for 59 miles! I read the reviews on this location, and they were all extremely negative! Unfortunately, I could see this location from the front door of the property I was moving from, and was only moving 1 mile away, so this was the only location I would be willing to use. I am still waiting on this to be resolved!!! There is no way, that could travel my 1 mile distance 59 times!! This location needs to be absolved of their Uhaul contract, because they are seriously tarnishing the reputation of Uhaul!!!
First truck that we were given had absolutely no breaks. Pedal went to the floor. We ended up getting another truck. This truck was a lot better but fuel was not topped off so we eye balled Putting gas back in it and still got charged 16+ dollars to fill up fuel. How do I know that charge was honest? I put fuel back in that truck. I put in 4 gallons and drove 33 miles I believe it was. Just shady. Guy also grilled me abou. Being late picking up the truck. I reserved that truck for 10 hours so who gives a eff. Just kinda shady. I won't return to this location.
We had to pick up and return to a location that was not the closest to our home but the service was speedy and the equipment clean..great experience
i was charged $25 for the so called cleaning even though i returned clean.
Nice big parking lot for dropoff
Have all parts appropriate to the ordered equipment, and all extras ordered available and ready for use at outlet where order is confirmed. Call customer ahead of pickup if any parts or ordered extras are not available, so that the order cam be moved to an outlet that had what is needed before the customer pays for it.
This was the worst. We looked up the hours for Sunday to drop off the truck and it said open from 9-12. We got there at 11, no one was there, lights off, and door locked. There was even a sign that said they were open 9-12. I guess no one wanted to work that day.
This location was not open at 1:30 pm on the Saturday of our move. I could not be sure i dropped in the right location. The street # on building did not match the street # in contract.
I did not rent this trailer. For the third time in a row, they moved my reservation from the store that is 10 minutes away to one that is more than an hour away. If y ou are forced to rent from U-Haul, as I am, I would not use their website, but call the rental place directly. They can rent the equipment and you can depend on it being there.
The website and their service sucks.
The blankets were wet, some soaked. The truck was not even closerto clean. They didn't have the dolly I reserved. Go somewhere else!
Pickup location and staffer was great...but distance I had to travel to get it was inconvenient. Also was told pickup day didn't count against 2 day allowed...which was not true.
Need additional personnel to assist with checking in...
Got right in and quickly checked in. Truck was ready to go and was very clean inside. Staff was very friendly and explained everything in detail.
I was a little unsure of when to bring it back but overall it was great!
Friendly professional service.
Simply encourage all dealers to work as Neil does. This service outstanding, and I plan to come here first for future needs.
The staff was both helpful and extremely friendly
very happy with service -- will be using this site again soon
Get someone else to manage and allow customers to select and keep their pickup and drop off locations. On one way moves convenience is extremely important. U haul lies to get business then does whatever they want for their convenience and not the customer. U haul had me drive 8.5 miles out of my way to drop off the truck in a city different than the city I moved to. I drove by my selected pick up location to drop off the truck where they wanted it. They lied and told me it was 3 miles. I could go on and on about how bad my experience with u haul. Bottom line - if you want good customer service and a company that does not lie to you, go somewhere else. On two previous moves I used the guys with the yellow trucks and the customer service was excellent! Next time I'll use the yellow trucks as they stand behind what they say.
Owner apparently arrives late most days-talking to other customers. Opening was posted for 9am, he arrived at 9:10. Then he couldn't get into the rental system on his computer which put the 3 of us that we're waiting well behind our schedules.
Call center employees need training on what is available at each of the various facilities. I was told I could buy trailer hitch items at the U-Haul site where I was to pick up the cargo trailer. Turned out the site I was using was a bare bones facility that did not have any of these items. I used my own 1 7/8 trailer ball which worked OK, but what if I didn't already have that? Underinformed employees at call centers have been a problem for me with other businesses causing inconvenience to me as well as the business. If a company wants its public interface to be with an off-site call center instead of the facility that actually provides the service, call center employees should be apprised of what's available at each site.
I liked the fact they were open for a few hours on Sunday, close access to hiway & near gas stations to fill up before taking back. Perfect location
There was damage to the back left of the truck when I first picked up the rental truck. The man at the counter was frustrated and seemed he hated his job but come to find our he had a sick son and the computer crashed earlier that morning. Before we left, he was friendly and professional.
They were over an hour late opening, leaving 12 people upset, frantic & scrabbling to figure out what to do. Many of us were put so behind schedule movers didn't get started until hours later in dead of heat( which we were under severe heat warning). He acted uncaring unprofessional and lack of concern or responsibility ?? his actions. I will not recommend him nor you all to any of my friends and family this is the second time this has happened and I'm just fed up
the truck was not clean in cab or bed- windshield was terrible.
My experience was awful. I arrived at the store at 9:00 a.m., and no one was there and there were about 6 people waiting. We waited and waited and everyone decided to call corporate about this situation. We were told the employee was on his way shortly - he didn't show up until after 10:00 a.m. I had people scheduled to help with the move and we were still waiting. All he said was he had a "family emergency" - now wouldn't corporate know that so they could send someone else ON TIME!!?? He was the only one there and we still had to wait - I already had a reservation that I called in on Tuesday, July 21, 2015; so everything would be ready.
The truck was given to me with barely enough gas. I got my truck and it showed 3/8 amount of gas!! Really; you all couldn't have more gas in your trucks when people pick them up???? That is terrible customer service.
I brought the truck back with a little more gas in it than I was given. No compensation for that!!? Plus with the terrible customer service!!! I am not happy about this situation, along with a lot of others.
There were a bunch of cardboard boxes in the back that I had to move before I could use the van. It would have been nice if it would have been empty. I had to load and unload them twice. Other than that it was a great deal and easy to do.
Manager was 10 min late to open on Friday, July 24. Three customers were waiting.
Excellent experience. First rate.
Great equipment and service!
Charged us for cleaning the truck. When the truck was flawless. Will never go back to arrowhead storage. And we're moving again in 45 days. You lost our business.
The man was by himself and was far to busy to be working by himself which caused about a half hour wait. Other than that it was fine. I had the truck for approximately 3 hours and felt the fifty some dollars that I was charged as well as the gas was excessive.
My reservation was for 11, Neil Rose had a sign on the door be back at 11:30, he did not arrive until noon. I had movers waiting at my house. Neil was unconcerned about not being at the store at 11 and told me to contact uhaul that it wasn't his problem. He gave me a truck that had less than 1/4 tank of gas. He did not do a walk around of the truck or give any drop off instructio. Then charged a $25 fee for not folding the moving pads...it was raining and the pads were wet
Man running it there was rude and very short with me regarding questions. Will not go back. Restroom had fecal bacteria around the toilet, place was poorly maintained.
The person who 'helped' me gave poor customer service. He hurriedly got me out the door and stayed on his phone the entire time I was getting checked in.
The person who operates this location arrived late and did not welcome us the person who set of the service was very rude and impersonal, when i asked him for assistance with clearing out trucks that were parked in front on mine he had a bad attitude and seemed irritated the whole time . when i arrived back to close out my receipt, he said ''he had other things to do in need to backs to work'' he a terrible attitude i would not recommend this location.
If the people checking customers in would treat them a little more pleasant... Like they are customers not just a thorn in their side, that would have made our pick up & drop off better. Moving is stressful enough without being treated like just a number .
long line. somewhat expected. express check-in doesn't help because there is still only one line.
They tried to charge me for services I didn't use. They were also understaffed and at one point left the building in the middle of the day to attend to personal matters leaving a crowd of customers waiting outside. Very unprofessional business and the truck I drove I thought was going to break down on several occasions.
Dropped off on a Sunday while closed.
Received this trailer with a missing tie-down which made my move more difficult. Discovered during my trip that one of the tires had a large chunk of rubber missing. Guy who gave me the paperwork didn't even help us hook up the trailer ;we had to figure it out ourselves.
When we made the appointment it was for 7 am and when we got to the place no one was had to do the reservations over the phone . I only had it for 4 days and was chartered for 5.
Lots of room to pick-up and drop off.
The guy did not come into work. He had a sign that said he would be back at 3 but he wasn't and had a line of angry customers. The lady on the customer service line told me to just leave the trailer so I did.
The pick up and return were simple. However, when I got my receipt in my email the next morning I saw that I was charged for a second dolly and cleaning fees even though we swept out the truck and made sure it was cleaned out. They ended up refunding my money in the end. Overall I would give it 4/5 stars.
I dropped the trailer off (a day early) during business hours. The guy sitting at the desk in the office said to just leave it and the pads somewhere in the lot. The next day I got a voice mail from U-Haul asking when I was going to return the trailer because they had somebody that wanted to rent it. So I called back and after a long wait talked to someone who basically said "don't worry about it". I called the location I had dropped it off at and they said pretty much the same thing. So, as far as I'm concerned, you guys have a terrible system where the customer has no proof they dropped the trailer off, then you call them asking when they're going to drop the trailer off (which they already did). So, now the customer is very confused and concerned that you guys think I still have the trailer and I have no proof it's been returned.
Was a little nervous when my 15 ft truck that I had previously reserved was not available. Was replaced by 20 ft truck. It ended up working and it was ok.
It took over an hour to get the truck. There were at least 20 people in line and only one person checking people in. In addition, I had reserved furniture pads and a dolly but didn't get them since they didn't make sure to have enough on had for everyone. Also, the lady checking people in wasn't very friendly or engaging with the customers. The office was dirty, lacked sufficient seating for waiting customers and was cluttered.
Get a new owner. The current one is an asshole.
I am highly upset with this location and service I returned my uhaul with the exact same amount of gas as when I picked up my truck and they still charged me money for gas if this issue isn't resolved I am filling a claim
Such smooth going return process...awesome!!!
Van smelled badly of smoke, I have an allergy to smoke. I ordered furniture pads online, location did not have furniture pads, this should have been indicated when added to my order. The day of we were scarmbling at thrift stores to find extra blankets to pad our furniture.
It's a new location can't wait to see what they do too it. There so much room inside.
Trailer had an unpleasant order.......
Did not need a storage unit, therefore, we did not use it after all. Thank you.
Neil was very nice and responds to emails quickly/professionally. He even let us move in after he had already closed for the day. The u-haul website however did NOT have the correct prices.
Didnt end up renting from Arrowhead. After loading into our truck we realized we would need a bigger unit. Arrowhead didnT have anything available. They were very nice and recommended other locations.
Although they didn`t have the size of unit I requested I was provided with a larger unit and given the price of the quote.
Newer, secure, clean facility. Seems to best best value in the general area.
facility is modern , easy to navigate,entering and exiting easy , seems very secure. staff was friendly and easy to work with.
I had one reservation but when I was reserving in the process of using IE it reserved twice. However upon check-in Stg knew this so must repeat very happy with the service.
Convenient location, very friendly polite personnel. Ease of access. Very happy with the process, would definitely recommend to anyone needing to store something.
Everyone was very friendly and helpful. Unit was nice and clean.
Very nice manager, clean facility with good lighting. I wish all storage places were like Arrowhead!