Customer Reviews for Arrowhead Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Arrowhead Storage
It appears that all renters were scheduled for 9:00 AM pickups. There is only one emplyee to handle all those customers arriving at the same time. Through no fault of his, this resulted in long wait times.I recommend you space out the scheduled pickup times to alleviate the waiting line.
Please make sure to inform your customers of all additional fees at time of rental. I wasn't told about a $1 environmental fee and I was the one asking if there’s a mileage fee. Thank you for accommodating me at the last minute and for your service.
Excellent service. The truck I ordered online was ready and waiting for me.
The equipment was not well maintained. We had both a flat tire due to a badly dented rim and transmission issues after the engine warmed up (it didn't want to shift into higher gears). It was very clean however.
Very friendly and helpful. Will recommend to anyone needing a u haul!
Buy a working printer for the office. Thanks!
Stagger the pick up times. 6 people with a 9:00AM pick up caused a slight delay. The guy was quick and efficient, but that is a lot at the same time.
The employee was very friendly.
My overall experience was good. My only complaint is that I was told that I would be charged .69 a mile and when I received my invoice, I had been charged .89 a mile. Other than that, my experience was good.
Best located other than Chouteau and vivion rd. In Gladstone mo
Neil was Great!, Very helpful, truck was in great shape and would highly recommend his place to friends! If we need a truck to rent we will definitely go there first.
The employee was very helpful and kind in renting the truck.
I went in the week earlier to talk to them, because I knew I wasn't going to get the truck to them before they closed on Sunday. They explained the 24 hour return to me so that when the day came I knew exactly what I needed to do.
Good experience. Easy drop off.
The truck had not been swept out (though it was not too bad). The male employee who was there was rude when I called to tell him we would be a few minutes late and he got another call while we were there and he was exceptionally rude to the woman.
No improvements needed. A great experience for a short haul.
Friendly staff and very professional. Even though they were very busy they made sure we were happy while waiting and made sure to get to us in a timely manner. Thanks for a great experience. I will definitely recommend and use them again. Pam
Reserved 10' van for local use, went to pick up the van which found out was unavailable when we arrived at the site. Had to use a 26' truck to move a love seat and sofa.
The 26' truck brake and ABS warning lights would come on, the brakes would "hiss' at you when you depressed the pedal. Then the warning buzzer sounded for a 40 mile trip.
Called the dealer and U Haul 800 number which was absolutely no help.
Then on the return trip had to deal with it again for 40 miles.
Serious doubt we will use U Haul again!
Why we have to drive Gladstone to.drop the uhaul there since we book uhaul in kearney location and we can't drop there we have to go all the way to.Gladstone to drop up that's not right at all.
I reserved a truck for pick up at 1 pm. Didn't receive it until after 2. The staff didn't seem very friendly and held side conversations when I was trying to pick up my truck.
There was an error with UHaul Dispatch, not the local office. The truck I was supposed to have switched as I was at the site and had to switch trucks with another person waiting. It took extra time to leave the location.
It was very quick and easy to reserve one as well. Much better experience than my previous experience with renting a truck! Thank you!
I checked the business hours before going to drop trailer. Hours were 9-12 on Sunday. Arrived at location and they were closed. Dropped trailer anyway. Drove back by later in day and OPEN sign was on, stopped to pick up receipt and door was locked with nobody around. Expectations are if their hours are posted and open sign lit up, expect them to be there and open.
You 1-800-number staff has HORRIBLE HORRIBLE people skills. They are hateful, rude, snotty and generally made the experience so bad I would never rent from Uhaul again if any other options were available. Shameful customer service!! I would never recommend Uhaul to anyone after this.
Got charged for two days with the truck only had it 1 picked it up at 12:30pm returned same evening at 8:15pm.
Truck very dirty
Tire pressure 10 psi low on all trailer tires. It was 55 should be 65 psi for maximum load according to the tire sidewall markings, so I aired up before I loaded the car I was transporting. The trailer was also missing 3 of the 5 rubber chain hook retainers to prevent disengagement so I used safety wire for the trip.
Otherwise the trailer was in good condition and towed well.
Te facility had only 1 staff person, who was slow to get us on our way. Their internet was down which rendered the location essentially useless. When I returned the truck, nobody was there so I dropped the keys in the "night drop". I received my bill today and was charged for 2 days, because nobody was there to check the vehicle back in until the next day. I only had the truck 5 hours, but was charged for 2 days because this location was not staffed properly.
however calling the uhaul 800 number is a pain in my ass.
put me in contact with the local office when I call, I don't want to talk to a call center.
Did not need a storage unit, therefore, we did not use it after all. Thank you.
Neil was very nice and responds to emails quickly/professionally. He even let us move in after he had already closed for the day. The u-haul website however did NOT have the correct prices.
Didnt end up renting from Arrowhead. After loading into our truck we realized we would need a bigger unit. Arrowhead didnT have anything available. They were very nice and recommended other locations.
Although they didn`t have the size of unit I requested I was provided with a larger unit and given the price of the quote.
Newer, secure, clean facility. Seems to best best value in the general area.
facility is modern , easy to navigate,entering and exiting easy , seems very secure. staff was friendly and easy to work with.
I had one reservation but when I was reserving in the process of using IE it reserved twice. However upon check-in Stg knew this so must repeat very happy with the service.
Convenient location, very friendly polite personnel. Ease of access. Very happy with the process, would definitely recommend to anyone needing to store something.
Everyone was very friendly and helpful. Unit was nice and clean.
Very nice manager, clean facility with good lighting. I wish all storage places were like Arrowhead!