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Melissa Mckinney
Customer Reviews for Si Towing & Recovery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Melissa is amazing!!!
Padra FranksMelissa does a terrific job. She makes you feel welcome and appreciated. She explains things completely an is very helpful.
Mary BohmanParking is terrible! Not enough room.
Robert GryzmalaSmall issue getting the key from them that they resolved. Parking is a little crowded at the location.
VICTOR HAGLERvery nice people to rent from, a A plus
john tolbertTrailer was very nasty.
Sam PatchettExcellent location to rent from. Always quick and efficient.
Will DouglasIt was an okay location. Service was excellent, I could tell the truck was well used. The outside of the truck was dirty, but the inside of the truck was clean.
Stephen TaylorMelissa was fantastic! She went above and beyond to help me out with this rental! I’d just lost my mother and she was a great help. She even extended my rental when I realize I was going to need more time. I’d return to this location any time I need a Uhaul again!
Jennifer LaneThe lady was extremely rude and the van was filthy. It smelled of cigarettes and like a litter box.
Jennifer MengarelliPersonal assistance was 👍
joe castellaneThe people to receive my trailer return were not there, then I was told to go to another location who was also not there. When he finally showed after 30 minutes of waiting and trying to call them to get in touch, he started talking about anti-government conspiracy theories and had a hat that said “let’s go Brandon”. Not very professional and welcoming at all
Erin CarterMelissa was so helpful, she's the best.
MARY TUCKERNo room for improvement!! She does GREAT JOB!!
BRENDA SHADOWENSHertz Team Member was EXCELLENT to work with!
James SamplesGo here! I (unknowingly) showed up 7 days early for my reservation and there were no trucks available when I arrived. I assumed this meant I'd be looking elsewhere as I needed a UHaul that day. Fat chance! Not only did they get me into one quickly, it was also upgraded to a bigger size than I had originally reserved(which saved us a lot of time). I messed up but they still made it work and were so very kind and quick about it. 10/10
Lydia MooreThe transaction was perfect. Friendly welcome, all as expected. We will return.
Nathalie GossetKeep good people like those at S I Towing renting out the Uhaul vehicles.
Keith HowardLocation was fine and thank goodness for them because your pick up app is not workable.
Carl AronsonThe service could not have been better!!
Alan LenzOverall rating, excellent!!!!
David DouinGreat service!!
Richard ReuscherCustomer service was excellent. I would very much recommend this location!
Mark HahnExcellent rental, wonderful customer service. I was even met early for an easier pick up.
jamie eaterMelissa is wonderful to work with, HIGHLY recommend her!
Jessica JohnsonMichelle was fantastic!
Karl FustinMelissa was exceptional, going way beyond what she needed to do to get us on our way on a Sunday.
Scott MillerGreat service and wouldn't change a thing!
Curtis PowellShe was excellent! The service was excellent. She took such good care of us. I will definitely use this location again if I ever need a U Haul.
MaryAngela AtteburyAwesome experience
MARCUS MASSINGALEMelissa is fantastic! Very customer service oriented, organized, knowledegable, friendly and efficient. Highly recommend this rental facility
David ScolaKeep up the great service
Mary Kay AtellaI'm not sure what's going on with this place but business is being conducted out of a trailer right now. Parking was a pain in the butt and there were caution tape and caution cones everywhere. Very unorganized. It appears there's a lot of construction going on which I did not care for. However, the vehicle I rented was a plus! The customer service lady there was awesome! I was very happy with the value for my money and everything else. I can only hope that the next time I need to rent a U-Haul from this place that there is an actual building and a better parking situation then what was currently available.
Wendy DalMonteClean up lot and provide employee with a cleaner office. Employee was professional and provided excellent service.
Brian SurprenantMelissa is fantastic manager and uhaul representative
roger russellHelpful
CONNIE HARDYMelissa is fantastic.
roger russellMelissa is tops, You can't Improve on her Quality and professional customer service. She is an absolute keeper!
Tom Gephartprompt and courteous
phil rogersMelissa was great. Called the morning of with drop off instructions. Would highly recommend!
Timothy SullivanDrop off process was quick and easy.
David BamontiNothing, everything was great, the lady Melissa who rented the truck to me was very knowledgeable, and nice,friendly
PEGGY EUBANKSNo improvement needed! They are VERY NICE people!
BRENDA SHADOWENSFast quick & friendly will definitely use again easy pick up & so so very nice to me & helpful thanks again
NICHOLAS ALECCIWoman who helped us was extremely nice, friendly, and helpful.
Tiffany McCluskey