Customer Reviews for Assured Storage of Winston Salem LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Assured Storage of Winston Salem LLC
Vikki was extremely helpful. After a VERY BAD experience at another storage facility, she stayed late to help us rent a storage unit and accept our rental truck return -- FABULOUS SERVICE!!!!
My daughter said the location was very nice, and the staff was super kind. They were in and out with no delays at all. They would use this location again in the future.
This location is overall very good. Counter staff was very pleasant. My only suggestion for this location would be to offer forearm moving straps for rental or purchase. In my case I had a front load washer and dryer going up recently finishes wood steps and a Dolly would have probably scratched the finish, plus the fact of wear and tear on the back. The staff did however offered the suggestion where to get these straps and I was able to go purchase for $20 at the local big box store.
There was poop on the inside of the driver's door. You could improve by not having that.
The lady behind the desk was rude and unprofessional. She claimed that she was the only one who worked there but she did not speak to me when I said I called and spoke to her. She claimed I must have dialed the wrong number (which was not true. I redialed the same number using my recent calls and their phone rang - coincidence?) While on the phone with corporate, instead of using my name to get my attention she just yelled, "hello?" Multiple times in my face. It took me 30 minutes to get my uhaul on the road. I would NEVER recommend this place to a friend nor will I EVER do business there again. I felt disrespected and belittled and I was the CUSTOMER!