Customer did not leave a comment.
David D
Customer Reviews for GTB Fuel 2 Corp
24/7 Rentals
|
U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The online system wouldn’t allow me to checkout the rental. The keys ended up being inside the store, not in the lockbox. The rep had to call the location and ascertain the problem. Then the online system still wouldn’t let me check the rental in or out. It was a disaster and an unnecessary inconvenience.
JOSHUA CI was charged the incorrect mileage promised as my pickup location was changed the day of and I also did not receive the dolly I ordered
Priscilla WThis location should be avoided at all costs. It's difficult to find, we had to search for the after hours drop off box, and the operator of this location was impossible to reach, even after numerous attempts. Do yourself a favor and do not use this location for any reason.
JIM SJust a poorly maintained gravel lot behind a gas station. Nothing fancy but it was close by and convenient.
timothy sImprove your app, midway through the checkout process the app status changed to dispatch and I didn't even have the key out of the lockbox. I tried the chat function and it/they hung up on me after telling me to go the uhaul.com, which I couldn't get to work either. Eventually I got a phone notification to complete the process and was able to do. Between the app and chat support, what a frustrating and unnecessary experience.
William NThe gas was not on half like they said it was and the and the mileage was not right either and they charged me an extra $240.84
Eric CDon’t change the pickup location 2 days before I move next time. I made the reservation a month in advance for a reason. I don’t think you guys understand what a reservation is.
Michael CMy truck was at the lot but they couldn’t get me the keys to the truck for mobile pickup because it was still in the lockbox from the previous user of the truck. I had to call twice and troubleshoot for 40 minutes. Guy on the line was very helpful and was able to get me going in the truck.
Maxwell CBut we didn’t get anything back so I’m a little bit upset
alecia sCouldn’t pick it up on time because we couldn’t get the keys had to wait until the next day after 3pm
Jendrick HWhy do you even bother with these reviews. The whole experience was horrible. This is the second time this month last week drove half hour to different location this time did the mobile pick up. It was a hour on the phone just to get a truck with barely a half a tank of gas. Thanks
JAMES PFix steering and brakes.
Carensa GI was charged twice! Once on my debit card and once on my charge card in the amount of $108.24! This need to be fixed or I will put in a dispute w my credit card or my bank. $96.79 and $11.45 is being charged on chase credit card and $108.24 is being charged on bank account!
Kim S