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Roger Pence
Customer Reviews for Ohana Gardening & Hydroponics
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly .. no problems returning the trailer. Thank you!
LESTER WOMACKNothing
DEWAYNE LUNDMARKVery friendly customer service, easy going process
Jessica RamseyThe process was easy and the gentleman was very professional. The truck was so clean and comfortable.
Anne FosenOhana UHaul was close to our house. Staff was very helpful and nice. I would definitely recommend them.
Brandon WhitelyProfessional, kind and really helpful! This is the 2nd time we have rented from Ohana. Highly recommend!
elena odonnellKeep up the good work!
Timothy DeBoltIt was all done very well, no improvements needed.
CARL APLINI didn't personally return the equipment
Larry ChristiansonNothing at all!
Timothy DeBoltI dropped off after closing. The self drop off went well. The site was fairly easy to navigate, lots of pictures. Which is a great C.Y.A. for both parties.
sean titusFast and friendly service!
Richard RichardsFriendly, great experience!
Michael SlatteryI feel I was charged extra money for things that seemed minimal. I returned the vehicle early with the key and was told that will be an extra charge...... I assume I would get money back gor the days I didn't use it and never had it . I was also charged extra money because I was told they found a sock ..... I paid 100 upfront the charged an extra 45.00 for early return and a cleaning fee for a sock .... I paid 160 something dollars for using it for less then a day and and maybe 45 miles at the most . I gave it back the way I picked it up + 1 sock and early at that and was charged extra. It feels like I've been had a little bit .
Samantha CampbellThis place is awesome the gentleman there got me right in and out quick service thanks again
mike merinarI'm sure there's always room for improvement, but I can't think of anything right now. Everything was just great 👍.
Jeff Van HoutenNothing
Mark KrigbaumClosed
Minnie NelsonGreat!
Ryan AndrewsHave enough packing blankets available to rent. Only 3 on site... tried to reserve 3 dozen blankets
Bill SweetlandCJ was helpful, knowledgeable and friendly, will rent again from this location.
Mark ShepherdPicked up with the self service app at 7:30 am. Everything was going good until I was required to give 2 other peoples names and numbers to continue with the check in process. Was not told I had to do that and got very upset that was a requirement after filling out all online questions. This pick up location had a nice paved parking lot to leave the truck in but had it parked in a muddy lot next door and had to walk all the way around and through the muddy lot Twice to get the number off the truck and then walk back again with the key.. Opened the driver side door and there was a cigarette butt right on the dirty side floor panel. Got into the truck and all the trays for putting your stuff in had cigarette burns in them. Had a long day ahead and wasted to much time getting this truck! Ugg. Truck ran great and was a pleasure to drive. Bottom line was the truck was great but rental process was not Great at all!!!!!!!
ROBERT CARTERThe website says they are open wrong. Not open when we got the truck and closed when we took it back an hour early.
Brad PearsonEarlier opening hours would be great. For a weekend moving project, not being able to pick up until 10am is somewhat limiting.
Randy GrantApp pick up and drop was a horrible experience. Had to keep reloading each page 2-3 times
Kristofer ZirkelSam was incredibly helpful and did an amazing job helping us through such a traumatic situation!! Absolutely will recommend him to everyone!! Thank you!!
Cheri BrickleyThe website account initiation is very well done and easy to edit.
Benjamin SteinThe guys were excellent 👌 definitely coming back to them 👏
Kevin LongleyFella was great and super helpful
Stephanie WilliamsNot a thing
Nicola GephartFast and friendly customer experience.
Jaromir BonNot much the guys are very very helpful. Greeted me when I came in. And very friendly. It was a good experience. very easily done, check out was a breeze.
Steve ChownykAs I was reading the other reviews, I thought to myself, well maybe I should go to another location. I decided to go there and see for myself, glad I did. I was waited on promptly, all my questions were answered, their staff was prompt, efficient and VERY helpful. In my opinion, they went above and beyond. Am I happy with their service: YES Will I recommend this location YES Again, great service! Thanks guys.
Arthur SinkEverything is great. Very nice and compassionate people.
Jane ShellCharge $20 not explain to me, I talk to a person there and he said he refund to me the fee, and I still waiting and nothing happen😔
Francisco Vilorio Floresit was a great experience
Eric GabrielsenFurniture pads were missing, we were given the wrong keys, and received calls that the truck was never returned and they were going to begin the process of recovery although we did it on the app at 11 pm the night before. The location opens at 10am. That should be taken into account before calling customers. Also, when U-haul was contacted to let them know we were given the wrong keys, the rep told me that the location would be following up with me the next on this matter. I never received that call.
Ivonne YepezI did everything on my phone. I never received a receipt. It said it would email it but it didn’t.
Steve CooperIt took over an hour for the app to work at this location and you have to walk 1/2 a mile around fencing to get the keys or drop them off! Worst experience I've ever had with rental!
Douglas JurmanovichGood customer service
Robert VictorGreat service. Josh was very friendly and professional.
ERIC QUILLANThe guy at the drop off location seemed kinda stringent and was griping about the gas tank was was 1/16 below where it was to be filled. Really?? I mean ralkmabout nickel and diming. Location was not impressive and overall not great. Oh well. We got the truck returned in time and it was a done deal.
Carol MillerLOVED THE ICE COLD AC in Chevy Silverado, as outside temperature was over 90' !
ROLAND KUEHLI dropped off the truck before they opened for the day. As instructed I tried to use the uhaul app / website to check in, however again it crashed during use. I was not able to complete the online check in process. Thankfully the location rep, who I spoke to the day before, said that was pretty common, and that if I call or leave a voicemail, they would complete the check in for me when they arrived at work, which they did. I still took a ton of pictures and saved them to my phone, just in case. Also the instructions for how much fuel to add before returning were way off. I followed the instructions to get the fuel level back to 7/8, however then done pumping it showed well over full. I could have saved around $25 if the recommended amount of fuel was more accurate. This is not the fault of the drop off location, but rather the uhaul computer system that calculates how much fuel to add. Overall I would give uhaul 4 of 5 stars. The only real issue I had with uhaul was their website / app.
Brad JohnstonThe customer service was very friendly knowledgeable, and helpful.
Paul VanderpoolI returned the vehicle before they opened, so following the instructions online was very easy, and the dropbox was easy enough to find.
Gwen MonsonThe service at this location was amazing! Super great guy checked us in, was very friendly and helpful. It was a little inconvenient that we received a message from U-Haul we couldn't check in/pick up the vehicle until noon at this location. This nice gentlemen had us checked in for a 9:00am pick-up and was completely unaware U-haul had sent this message. Delayed our project a half day.
roxanne simonsonVery smooth operation at this location. It was a hassle free experience!
Timothy DeBoltI appreciate you so much for your consideration and patience about all things...
BARBARA MCCLELLANEverything about this rental was fantastic!!!!!!
Carole Bova-RiceI highly recommend Ohana Gardening when renting UHaul equipment. I had trouble with the UHaul app on my phone, but the office staff was very helpful getting the truck checked in and out.
John SagersFriendly, courteous and professional staff! Great Experience :)
elena odonnellI was charged for gas in tank to low. I only drove less than 12 miles and charged 21:00 gas fee that is Not Right
Michael SchneiderOutstanding service. Very happy to have selected this location to rent from they made it so easy. Thanks so much.
Edward Wannergreat service and on time for a rental truck.
Diana Truffai wish would have known before how affordable the trailer rentals are!
Terran Coblentz