The worker was very rude on both the drop off and the return. I dropped the truck back off an hour before the “scheduled” drop off time and the worker stated “thanks for coming 2 minutes before we close.” I had called on a Monday 4 days in advance on needed to truck to reserve the truck. Upon arrival to pick up the truck I was told that there was no truck waiting for me and I would have to settle for the 15’ truck and not the 26’. I conveniently left and saw the 26’ truck pulling in and turned around to try and swap into that one. The lady was very rude throughout the whole process I don’t recommend that dealership
Bailey r
Customer Reviews for Personal Mini Storage Silver Springs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The front windshield of the truck I rented was held on by duct tape. The seal on the passenger side kept coming out and flapping against the door. It wasn't easily noticed, so we didn't catch it on pick up but once we started moving we noticed the whistling noise and the seal was laying against the door instead of holding in the window.
Suzanne GThis is the 2nd time we rented at this location. Jennifer was always helpful and nice . Equipment was clean.
James PEverything was perfect. Keep Jennifer. She is the best at customer service. Thanks to her everything went smoothly
Robert CPlease implement a rental plan for when the system is down, i sat at the location for several hours. I had moving help waiting to work and we had no truck ! You have my cc and dl on file, i am a frequent renter and there should be a manual process in place to keep the equipment moving. I will continue using your equipment but PLEASE create a method to get equipment under any situation. Thanks James Kernaghan 352-421-1143
James K