Auto Service Experts (U-Haul Neighborhood Dealer)

Auto Service Experts (U-Haul Neighborhood Dealer)

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Address

1303 Dundee Ave
Elgin, IL 60120

(224) 523-8858

Driving directions

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Details

Standard Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Special Operating Hours

Features  

  • 24 hour dropoff

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Customer Reviews for Auto Service Experts

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Auto Service Experts

Overall rating: 4 out of 5 stars

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William V. on 6/27/2015
Rating: 4 out of 5 stars

There was a problem with the key getting stuck in the ignition.

mike k. on 6/25/2015
Rating: 5 out of 5 stars

very quick & helpful.- Much better then Randall & Rt 20 location.

robert h. on 5/27/2015
Rating: 5 out of 5 stars

easy access and parking friendly staff

JASON R. on 5/20/2015
Rating: 5 out of 5 stars

Loved the service will definitely rent a truck from this location again in the future.

BENTLEY S. on 5/15/2015
Rating: 1 out of 5 stars

First off I made reservations for a full size car dolly, It was Givin away to someone else. Then I was the only person in the store and I'm trying to figure why it was Givin away. He then proceed to tell me to hold on and help a customer who walked in 2 min in our conversation. Then more customers came in. I was in there for 2 hrs before he got to me Again. At this point I didn't wanna deal with it and just opt for a 2 wheel half size car dolly.. when I picked it up I tested the lights on the dolly. No brake light or signal on the right side. That was ok but what made it more worse is the ratchet strap kept comming loose to where I was stopping every 30 min to check it.

TIMOTHY S. on 5/8/2015
Rating: 2 out of 5 stars

The guy running the place is an ornery man who doesn't speak good English. I reserved the truck online, then wa s promted to "check in" online to make it faster when I get there to pick it up. Entered my credit card and drivers license info. 15 minutes later I arrived at the location and I guess my rental clock started 20 minutes prior when I checked in online. What a crock! I would have never checked in if I knew I lost those minutes. And on top of it - he still had to enter my drivers license number and credit card when I got there. That took another 5 minutes. What good was it checking in ahead of time? I asked him that and he started yelling at me and implying I was cheap being worried about 15-20 minutes I lost and was basically mocking me after I answered him why 20 minutes mattered. This guy thinks he can just bully people and intimidate them - but he has no business dealing with the public. Never met such an a-hole in my life. Customer is king my friend - not you. It's like I was bothering him by asking questions. Shocked at the way I was talked to.

Jaime G. on 3/6/2015
Rating: 3 out of 5 stars

My preferred drop off location was changed to the other side of town, and I was charged the extra 2 miles to drop it off there. I called customer service and was told I had to drop off at the new location. It was a congested area and hard to maneuver with a car trailer. It was very inconvenient, especially since my original drop off location is less than a mile from our new house.