Customer Reviews for Auto Service Experts
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Auto Service Experts
My preferred drop off location was changed to the other side of town, and I was charged the extra 2 miles to drop it off there.
I called customer service and was told I had to drop off at the new location. It was a congested area and hard to maneuver with a car trailer. It was very inconvenient, especially since my original drop off location is less than a mile from our new house.
Since this was the first time I had to transport a vehicle, it would have been nice if this location would have indicated that using a dollie to transport my vehicle was improper, that a trailer was the appropriate means of transport. If they had just asked, did the owners manual show that this was the proper procedure to transport. Not only would it have protected my vehicle from the damage that was caused (replace differential at $3,000), but you're company would have been paid $300 more for the trailer. If you are the experts, why would you not go a step above and advise the customer that what they reserved is not the best or safest choice. Do people just not care anymore? A simple mistake was the difference of $300 more for a trailer to a $3,000 repair bill. Very poor customer service from the experts!!!!!!!!