Customer Reviews for Lady Brandy's Place
(U-Haul Neighborhood Dealer)

Rating:

3.0

Go to a U-Haul dealership. Don’t go to places that are contracted with to do business with U-Haul.

Rating:

1.0

I wish I could post pics of this place. Stripper shoes, thongs with vulgar sayings, black and red curtains draping the doors, food everywhere, he's eating donuts in front of me, agent had a personal phone call in front of me about a racist customer, using the "N" word. This is the inside of an old restaurant or what? It's super sketchy, unprofessional, dirty. There are literally thong panties with FOUL wording on a table when you enter!! Shut this place down, U-Haul!!!! I wish I could upload pics!!!

Rating:

4.0

The customer service was great

Rating:

5.0

Good costumer service quick and easy

Rating:

5.0

My customer service experience was awesome. Totally over and beyond. Duke was very friendly, helpful and polite. Thank you so much

Rating:

1.0

I arrived there at 7 57 AM by Uber. And. Waited until Open Light on and door is unlocked. When I get to the office after long conversation with a U haul service center. A man opened the door cranky on me. Saying. I was inside the office from 8 AM.and saying I lie to the customer service since he did not see me in the surveillance camera. Which was bullshit. Since I was there with another customer outside the door. Until 8 20. The man said keeping the door is not your business. Wow. Amazing comment isn't it? Hand written paper above a small door bell. Had to be pushed. We could not find it until I get closer to 3 ft. The man said sick and tired of Rude person. Incidating me. When I complaint and say Why not putting Open light on on 8 AM. He stepped out opened the door. And pushed me go out with no paper work and signature. Never never. Experienced. This kid of disrespectful u Haul center.

Rating:

1.0

Miss quoted the price double and they me double

Rating:

1.0

The clerk entered the starting mileage wrong. Consequently, I was charged for 290 miles for a 2.5 hour rental. btw, that means I drove it at 116 MPH to put that many miles on it in that time period.... No one called me to tell me they were billing me for 260 miles more that I estimated, and my total miles were 17 miles in reality. Additionally, I have to wait for a supervisor to call me to get the issue resolved. I am extremely unhappy with the situation. I expect this situation to be resolved in a reasonable amount of time, and based on the $146 additional charged, that would be within the next two days.

Rating:

1.0

Horrible location, staff does not communicate with each other. tried to charge me 180 extra

Rating:

1.0

Very poor choice of words used to communicate with me. Extremely bad attitude with myself and customers on the phone. The truck was dirty and smelly inside the cab. Was also given a limit of 300 miles without my consent after I explained i would be making multiple stops.

Rating:

3.0

Better instructions where to park or drop off keys any instruction if older seniors they will never be able figure out then spend hour or more on phone trying get help

Rating:

5.0

Great Service at this location...The clerk made it so easy to rent the U-Haul as he was very knowledgeable and on top of the game.

Rating:

5.0

Excellent customer service.

Rating:

2.0

Was not the best location. Hard to find. Sign was about 1 foot by 6 inches. The owner was very nice and it was very easy check out. The vehicle had stuff I. The back. That I cleared out. It also only had 30 miles to empty. The truck had a noise that I took a video of. It was I I pitched noise. Almost like a kazoo. It made it about 20 hours of my trip. Very unpleasant

Rating:

4.0

Large parking lot - easy access

Rating:

1.0

I couldn't even pick up the truck. Wasted 1 hour in front of the store and didn't get the truck and missed what i had to do with the truck. Lost money and time. I hope i get the 50 dollars you guys offer if i don't get what i reserved, because i lost more than 200 dollars because of this.

Rating:

3.0

The people were very nice but it took us an hour to get the keys to the truck. The owner/gentleman has cancer and one of his employees tried to help us. I was originally scheduled to pick up the truck somewhere else and UHAUL changed the pick up location. It seems that UHAUL didn’t tell the pick up location we were coming. The truck had leaves and trash inside it. When we returned it, we made sure to sweep it out.

Rating:

2.0

The address you provide is not where you drop off the Uhaul, Map Quest tells you of your arrival on a bridge. When you contact us for drop off location, you should give additional directions. There were three buildings with Uhaul on the door.

Rating:

4.0

I didn’t notice at the moment I picked up the car transport but when I got to my vehicle about 2 hrs later one of the ramps was secured using wire because the ramp retaining lock was broken. I’m about to be headed on a 250 mile trip and a critical safety device is broken. This is completely unacceptable and I should be given a refund due to having to stress over this. I’d like to understand what safety inspections the dealers are doing because this wire was definitely old.

Rating:

1.0

Poor management, poor office location, poor service. Never will go this location again.

Rating:

2.0

Just not the best experience. My fault for not documenting mileage.

Rating:

5.0

Everything was satisfactory!

Rating:

3.0

Better condition and communication.

Rating:

1.0

Very weird location, dude was in a tank top and took forever to get the rental

Rating:

3.0

Gracious staff

Rating:

1.0

This location overcharged me over $100 because they had misread the odometer and the fuel gage. Thankfully I took timed stamped photos, otherwise they would have completely ripped me off.

Rating:

1.0

I was overcharged. I chose certain options online and when I got to location to pick up the truck the person that works inside redid my entire reservation and added stuff on I paid $90 to use the truck for 3hrs I was pissed.

Rating:

2.0

I'm not very happy with my rental ,first of all I got empty tank on this truck ,the gage light of the gas was always on after I put 10 dollars of gas, you charged my bank before I did the miles wish it was no more than 40 miles I went and you charge me 55 miles,plus I complaint about the mileage to you and you told me you were going to fix it that in an hour you were calling me back, and you never did I call you 3 hrs later and told me you were waiting for someone to called you back and never did,so I'm not really happy you really charge me alot for a couple of hrs ,and another thing you even told me to turn in the truck by one and I brought it in an 1 1/2 ,so I really think it was not fare, I think I deserve a discount ,it's Friday and still haven't heard from you,hope to hear from you soon,thank you

Rating:

1.0

Was quoted 160 for in town move. When I arrived it went up to 196 then when I checked what they charged me it was 211. The location had no a.c. unbearably hot. Not instruction or help when returning

Rating:

1.0

Before delivering the car, I explained, I did not put gas, and I plan to pay GSS there,, but they charged me 30 per pomer and charged 8 GSLO at 48 dollars, that is, 6 dollars per gallon

Rating:

5.0

Everything was immaculate.

Rating:

5.0

Don’t need to. Everything was good

Rating:

2.0

Thats place is super ghetto! The representative was super helpful and friendly!

Rating:

5.0

Very helpful. Communication was great 👍

Rating:

1.0

Attitude on the phone. And very rude. Lack of knowledge 😔

Rating:

3.0

A few problems arose on my phone but Charles was able to work with me and we got it straightened out I appreciated that..... One point of interest though, I wasn't made aware of the fuel filling policy , so I had taken a picture before I left the premises when I rented it and as I believe I returned it with close to what was in the tank when I received it ....you might want to make that a little more clear to your customers , so in the future don't have a problem with it .... not that I did , it's just if you clarify that a little better in the initial rental agreement , i think would be a plus + ....when I rent a vehicle or a moving truck it's usually got a full tank and I return it full so it was kind of a little bit of a shock to me to see that it was under half a tank anyway it was all good thank you ...

Rating:

3.0

Very good

Rating:

5.0

Amazing service at 1:30 am had trouble with 24/7 share , I just couldn't figure so they lent a hand pushed it through. During this stressful time I kept having to add days and the wonderful manager helped me through the process I still ended up being a day late and those amazing people welcomed me with a smile. Thank you guys U-Haul should give an extraordinary service award. I will never go anywhere else thanks guys

Rating:

5.0

Excelent!

Rating:

5.0

Charles and Duke are the best. They always make sure I am well taken care of and satisfied. This is my favorite U-Haul because they care and not all U-Haul locations are as attentive to my needs. I will keep coming back!

Rating:

5.0

Thank you so much you guys where fast and reliable have a blessed night

Rating:

3.0

Uhaul was dirty! Very inconvenient when trying to get to where you need and there’s trash that needs to be taken out and dumped.

Rating:

1.0

I was very confused about location call Uhaul place and it was some kind of back door night club with bugs all over the walls the guy that had access to all of my information my name address phone number was not professional at all and made threats towards me because I didn’t feel like the information that he was asking for was relevant to anything as I put in all required information online I do not feel that this location is safe for customers once he told me that the information I give him determines if I get the car Uhaul that we needed as this was the only available I one in the whole city. I do not feel comfortable with him now having all of my information and I do hope someone from Uhaul contacts me nor did the little boy know how to hook the trailer up to my jeep. I had to do it myself.

Rating:

4.0

The breaks on the trailer breaks were damaged if a accident in February which caused dragging and jerking an doubled my fuel cost. I would appreciate some compensation or reimbursement. It should have cost 150 in fuel but due to the faulty breaks cost over 300 for a trip to heber Arizona from my home in las vegas. Dennis dunn. 702 219 8289

Rating:

2.0

Charged more days then I had the truck and charged for milage I didnt use

Rating:

2.0

Vehicle was dirty, smelled, beat up and below empty when picked up. Stalled as I pulled into closest gas station.

Rating:

2.0

Van smelled of smoke, all tires were low on air so I had to take and fill them up before travel. I inadvertently left my seat belt cover and no one was ever in the office the 3x I stopped by to pick it up and havent heard from anyone.

Rating:

5.0

Mr. Charles at Lady Brandy's Place was very pleasant. I truly enjoyed my interaction with him. As for the truck, I was highly disappointed! The truck was extremely dirty on the inside. (I have video) The truck was raggedy and hard to drive due to the steering column being out of whack. I felt that my life was in danger the entire time I was in that truck. Please take that truck out of commission

Rating:

2.0

Overcharged, poor customer service and communication skills. I will never return to that location again!!

Rating:

1.0

I never received a final receipt after I was charged for items and mileage that I should have been charged for. The vehicle, when I received it was filthy. It hadn't been cleaned at all. There was garbage on the floor and in the cup holders, stuff spilled all over the dash and cup holder panel, animal hair on all the seats. It was absolutely filthy. I would not recommend this location to anyone that needed to rent from u-haul if this is how they are going to manage their business.

Rating:

5.0

Effective great. Cpany

Rating:

4.0

Easy & smooth pickup / drop off. Truck was ready to pick up at time scheduled. Checked in & out easily from phone, no issues.

Rating:

5.0

I was satisfied with the overall quality of service.

Rating:

1.0

Respond to my email

Rating:

5.0

The windshield was very dirty. The cab inside was very dirty.

Rating:

1.0

Was charged for the insurance even though we chose not to have it

Rating:

1.0

No one on site at 800am. No one answered the phone the day before drop off

Rating:

5.0

Duke is super friendly and quite helpful.

Rating:

5.0

The agent at Brandy's place done a excellent job. I would rent a U-Haul from the agent in the future.

Rating:

5.0

Everything was perfect no problems

Rating:

3.0

The inside had cigarette ash everywhere, and the truck was on E for gas. When I returned it, they lied about the fuel, and I wasn't reimbursed 1/4 tank of gas. I only drove 24 miles, and it cost me $60 in gas and $110 for the truck, for 1 1/2 days.